Gestion hôtelière

💰 Un plan budgétaire hôtelier, considéré comme une feuille de route financière alignée sur les objectifs stratégiques, inclut les dépenses et revenus prévus sur un exercice, impactant la prise de décisions à tous les niveaux. Il englobe les revenus de réservations, services supplémentaires, ventes F&B et couvre les frais de fonctionnement, fonds marketing, et dépenses globales. Essentiel pour la gestion et l'organisation efficace des opérations quotidiennes, il se décline en plans départementaux, opérationnels, consolidés, de trésorerie et sur les immobilisations. L'établissement d'un tel plan suit cinq étapes clés : rassembler des données, définir des objectifs, faire des prévisions, allouer des ressources et suivre, ajuster, mettre en œuvre. Des prévisions réalistes, un fonds d'urgence et la flexibilité sont cruciaux pour éviter des erreurs communes. Un plan budgétaire efficace joue un rôle déterminant dans le succès à long terme d'un hôtel.

🍽 UmiVitalité, a new social protection solution for hospitality professionals, is now available across France, resulting from a partnership between UMIH and social protection management expert Colonna. This mutualist offer provides exclusive benefits, competitive prices, and Colonna's expertise. It currently covers employee health and welfare regimes and will soon include health and welfare guarantees for business leaders (TNS) and damage coverage.

💸 Key facts about optimizing hotel gift voucher management include downloading a practical guide with a complete checklist, in collaboration with Hospitali-T, to ensure all services are aligned and recommendations effectively communicated. The guide covers writing and applying hotel procedures with focus on PMS treatment, buyer and beneficiary interaction, and team coordination. Learn more at MyBeezBox blog. Meet us at stand C029, pavilion 7.3, from November 3 to 7, for chocolate tastings with Maison Alléno & Rivoire and a contest to win a gift voucher.

😆 A seasoned F&B Director with two decades of experience in prestigious establishments in France and internationally, encountered flatterers, known as "fayots" in French. However, their presence was negligible in English and Australian hotels of groups like Accor or IHG. The phenomenon was notably more prevalent upon returning to continental Europe, including Spain and France, in 2017, where interpersonal relationships often dictate one's career trajectory. Flatterers are recognized for creating discord and self-promotion at the expense of colleagues.

🎉 Ibis celebrates its 50th anniversary with the launch of "Go get it," a campaign highlighting the brand's spirit and inviting travelers to fulfill their travel desires. Known as the most recognizable economy hotel brand globally, Ibis initiated the movement of affordable quality travel experiences in 1974, redefining budget hospitality standards. The campaign spotlights various travel motivations and underscores travel accessibility. Jean-Yves Minet, the Director of Mid-Range and Economy Brands at Accor, emphasizes Ibis's half-century legacy as an economy segment leader due to their commitment to ensuring guests have an excellent stay at an affordable price.

🌞 Updated on 19 September 2024, the article discusses how remote work has revolutionized the hotel industry. The blend of professional and personal life has led to increased expectations from hotels, such as providing workspaces, good Wi-Fi, and power outlets. Hotels that adapt to these needs see full bookings and guests spending outside their rooms. Remote work has changed the traditional concept of hotel stays.

📖 David Campagne, with a career spanning nearly 30 years, has been a key figure in HR and training in the hotel and restaurant industry. He held roles such as social law jurist, training manager, and deputy HRD at Frères Blanc (1995-2000), moved to Léon de Bruxelles as Head of Employment Training (2000-2002), served as Deputy HRD at Ritz Paris for 5 years, and then directed ASFOREST, a national continuing education center for hospitality, for a decade, significantly contributing to its development.

📖 Éditions BPI will release "La Restauration et l’Hôtellerie de Référence" on September 19, coordinated by MOF Antoine Woerlé. The 832-page manual covers hygiene, nutrition, production, merchandise reception, cost-control, seminars, banquets, breakfast, room service, product knowledge, sales techniques, and bar service in the restaurant sector; reservations, reception, customer service, housekeeping, marketing, payment processing, and billing for hotels. A promotional price of €47 is offered until August 31.

📌 A Property Management System (PMS) enhances guest relationships throughout their stay. A responsive PMS provides mobility, allowing hotel staff to cater to guests anywhere with just a smartphone or tablet, offering a more personal and warm welcome. It digitizes administrative tasks, saving time at check-in/out, resulting in a modern and seamless guest journey. By automating repetitive tasks, it frees up staff to focus on guest needs, improving personalization and reducing errors. A PMS also fosters better team communication across hotel services, ensuring a frictionless guest experience. Connectivity between PMS and other software, such as CRM, allows for more personalized guest interactions and automated data exchange. A good PMS benefits everyone: guests, hotel management, and staff, by simplifying daily operations and enhancing overall satisfaction.

🚾 Hotels.com's annual "Hotel Room Innsights" report reveals unique services from around 400 worldwide hotels. Sentinel Hotel in Portland offers "Very Important Pets" services including city's best grooming and animal acupuncture. Four Seasons Hotel in Austin provides in-room high-quality guitar concierge. Viceroy Riviera Maya features a soap concierge, while Kimpton Vero Beach Hotel has a partnership with Anthropologie for forgotten items. Other services include a bathtub of Evian, allergen-free pet menus, and caviar hot-dogs. The W Osaka has an "Anything/Anytime" button, and Hospes Maricel & Spa offers 24/7 beauty services. Guests also leave behind odd items; 10% forget dental prostheses. Hotel employees go the extra mile, with one traveling 160 kilometers to return a passport.