Gestion hôtelière

👨️ At an EHL roundtable on hotel management during war, industry leaders from American Colony Hotel in Jerusalem and InterContinental in Kiev shared experiences, highlighting the shift in clientele post-crisis, with an influx of journalists and diplomats. Discussions delved into maintaining high standards amidst conflict, prioritizing security, and providing psychological support to staff. Financial adaptability, focusing on cash flow over budgeting, and ensuring wellbeing through amenities like on-site sleep arrangements and psychological services proved crucial. The event underscored hospitality's role in human needs fulfillment and societal impact during crises.

🛏 Easytex, a bedding solutions specialist, unveils new summer products including a lightweight 200g/m2 duvet, a firm pillow made of 100% recycled polyester available in two sizes (60x60cm and 50x70cm), and a "Confort Plus" mattress topper for older and new mattresses. To protect these items, Easytex offers a washable, waterproof, breathable "Rénove pillow/mattress premium" with a ZIP, and an upscale "Rénove pillow imperméable Confort Plus" also with a ZIP. Additionally, there's French-made polycotton bed linen, a 2-in-1 (shower and shampoo) distributor bottle, honeycomb slippers, and storage covers for pillows/bolsters and duvets for professionals preparing for the season.

🏨 In Nantes, the Ibis Nantes Centre Gare Sud offers day use near the SNCF station with free Wi-Fi and private parking. The Mercure Nantes Centre Grand Hotel provides an elegant four-star experience with a fitness room and professional services. Novotel Nantes Centre Bord de Loire combines nature with city life, family-friendly amenities, and bike rentals. La Pérouse Hotel boasts modern design and a central location, offering organic breakfast. The Radisson Blu Hotel, housed in a former courthouse, features a five-star stay with a gourmet restaurant and wellness spa, centrally located near Nantes' main attractions.

🎭 In 2023, Puy du Fou became France's fourth most-visited theme park with 2.6 million visitors, boasting 26 dining areas. Emphasizing quality, the park sources locally with over 50% of suppliers within the Vendée region and 70% within 100 km. It operates its own 1.6-hectare certified organic vegetable garden, supplemented by a local farm partnership. To accommodate guests, around 2,000 seasonal talents are hired, with 60% returning annually. The park, which employs 600 people including 70 permanent staff, offers immersive historical experiences across 5 hotels and 34 restaurants and bars. The Grand Tour, a new Belle Époque train attraction, will debut in summer 2025, featuring a 4,000 km, six-day journey serviced by around 30 newly recruited talents.

🏨 Accor repositions ibis London Earls Court as a co-branded Mercure and ibis establishment, post multi-million-pound renovation. The new Mercure and ibis London Earls Court Hotel will feature 226 ibis rooms and 282 Mercure rooms. A soft launch by the end of the month introduces 226 ibis rooms, 144 Mercure rooms, Barnaby's restaurant, and a well-equipped Mercure meeting space. Full completion expected by early 2025, with meeting spaces for up to 1,200 people and a ballroom for 800.

📝 87% of consumers read and trust online reviews. A 2023 Brightlocal study found that 88% of consumers are more likely to choose a business if the owner responds to all customers, regardless of their satisfaction level. Tips include empathetic responses, adapting communication, and proposing concrete solutions to customer dissatisfaction. Negative reviews are opportunities for improvement and maintaining a positive brand image. ????

🏦 Fondée par Olivier Coustet et Patrick Lenoël, SANTAREIM Partners est une entreprise de gestion en immobilier et hôtellerie visant les investisseurs privés avec des solutions post-Covid. Offrant des investissements sur mesure, l'entreprise vise la création de valeur sur un horizon court, adaptée au contexte financier de 2022 après la crise sanitaire. Olivier Coustet, avec 20 ans d’entrepreneuriat, et Patrick Lenoël, expérimenté en direction bancaire et fonds immobiliers, sont épaulés par Valéry Fouquet, spécialiste hôtelier. SANTAREIM Partners se concentre sur des hôtels 3 étoiles, avec l’objectif d'investissements à court terme et de gains en capital rapides.

🍜 Asian Gastronomy Awards, set for November 5, will debut at Equiphotel's open stage. Culinary professionals will compete in three categories: Best Sushi, Best Street Food, and Best Pastry, with the prize being a trip to Japan. Fifteen participants, five per category, will be pre-selected for the challenge. Registrations are open on the Asian Gastry Awards website.