Gestion hôtelière

🚾 Hotels.com's annual "Hotel Room Innsights" report reveals unique services from around 400 worldwide hotels. Sentinel Hotel in Portland offers "Very Important Pets" services including city's best grooming and animal acupuncture. Four Seasons Hotel in Austin provides in-room high-quality guitar concierge. Viceroy Riviera Maya features a soap concierge, while Kimpton Vero Beach Hotel has a partnership with Anthropologie for forgotten items. Other services include a bathtub of Evian, allergen-free pet menus, and caviar hot-dogs. The W Osaka has an "Anything/Anytime" button, and Hospes Maricel & Spa offers 24/7 beauty services. Guests also leave behind odd items; 10% forget dental prostheses. Hotel employees go the extra mile, with one traveling 160 kilometers to return a passport.

🏦 Located at 70 Avenue des Champs-Elysées, the Paris Marriott Champs Elysées Hotel, the only 5-star hotel on the avenue, reveals the new decor of its 192 rooms and suites. This renovation highlights the balance between luxury and natural beauty, a hallmark of Parisian style, undertaken by London design firm MuzaLab. The hotel site was formerly home to Maison Louis Vuitton from 1914 to 1954 and the workshops of couturier Jenny Sacerdote.

🍴 Anthony Carballo, a chef trained at Yannick Alléno's Le Meurice, wins 3E PRIX at the Hôtel & Lodge Awards 2024 for the category CHEF.FE. Located in a former cognac house on the banks of the Charente, the chic and bucolic Relais & Châteaux hotel boasts two restaurants, Brasserie des Flâneurs and Les Notes, for its mere 12 rooms. Carballo, also a gardener and fisherman, was involved in the hotel's development from its orchard and garden creation to the interior design that features classic marble floors and moldings. The hotel opened a year ago and Carballo had been on-site eight months prior to its launch.

🏠 Céline Baussay's text won the 3rd prize in the Wellness category of Hotel & Lodge Awards 2024. Alain Weill, a businessman in media, imagined and designed the 5-star resort, managed by Lucie Weill. As a member of Leading Hotels of The World, it offers detox, sports, weight loss, and new 'better aging' programs combining manual and technological treatments, individual sports coaching, and gourmet lean cuisine by nutritionist Jacques Fricker. The Shape Club, a 2000 m² wellness village, provides targeted protocols for stays of 4, 7, 10, or 14 days, promising lasting results. Decorated by Philippe Starck, the resort is open year-round, located between a beach and pine forest, overlooking Gigaro Bay.

🛒 Gift voucher sales have become essential for hotels, providing additional revenue and boosting occupancy during off-peak times. MyBeezBox offers guidance for integrating gift vouchers into hotel procedures, with partnership from consulting and training specialist Hospitali-T. The article highlights the importance of internal procedures for handling vouchers from sale to use, defining roles within the hotel for effective management, and ensuring staff training for optimal customer experience and upselling. It also discusses the involvement of various hotel services like reception, spa, or restaurant, accounting for financial tracking, and marketing for voucher promotion. Internal procedures vary by hotel, focusing on staff training, clear usage conditions, and strategic promotion for profitability. ????

🏠 Fonds Tourisme Occitanie, managed by M Capital's Dette Privée team, funds Novotel Atypio's renovation in Nîmes. Established by Occitanie Region, with Banque Européenne d’Investissement and 5 Caisses Régionales du Crédit Agricole, aims to reposition the 4-star hotel and enhance dining under "A l’Epicerie" brand. Atypio Hotels Resorts, founded in 2018, owns 23 hotels, manages 3 Accor-branded hotels, and "A l’Epicerie" restaurants, also partners with "Agripolis - Fermes urbaines" across 8 French regions.

🏡 Gîtes de France® reported a stable summer 2024 compared to the previous season, with a 25% business volume increase from pre-pandemic 2019. The peak season started on July 20 and extended to at least August 24, with the busiest weeks on August 3 and 10, reaching occupancy rates of 94% and 95%. Top departments included Côte-d'Or at 95% and Pas-de-Calais at 94%. Despite a capricious weather and a challenging political context, the French maintained their holiday plans.

🏠 The historic hotel, once home to the bustling gold and silver exchange from the Rockies, now offers luxury modern amenities including on-site restaurants, a full-service spa, and an art gallery called The Vault. Registry Collection Hotels, launched in 2021, boasts over 20 world-class properties worldwide and nearly 10 more in development, with locations from Greece's Chalikidi coast to downtown Panama City. Geoff Ballotti, CEO of Wyndham Hotels & Resorts, emphasizes unique, bespoke experiences for affluent travelers. The Mining Exchange in Colorado has been an icon since 1902.

🏡 The Grand Hôtel Kempinski Geneva, also known as Noga Hilton Genève (2006-2019), began discussions with social partners on September 3, under its new management by Fairmont in 2019. Owned by Erik Moresco's Victory Group since February 16, 2023, the hotel's energy-inefficient 412-room facility is set for renovation by French architect Jean Nouvel, starting early 2025. The property, opened in 1980 by Nessim Gaon, may completely close during the overhaul, affecting 250 employees. A social plan is being considered if closure is confirmed.

📢 RoomRaccoon offers a PMS (Property Management System) for hotels, with features including an advanced competitive analysis and dynamic pricing tool RaccoonRev. The software provides automation of booking processes, maintenance, check-in, and payment procedures. It can help hotels struggling with performance evaluation, competitive pricing, manual check-in/out processes, outdated booking methods, and time-consuming customer communication. RoomRaccoon's PMS has a user-friendly reservation calendar and is part of an all-in-one platform with a channel manager, booking engine, upselling options, and performance reports. It integrates with mobile apps for keyless entry, accounting software, and POS systems. Pricing starts at 160 € for the Starter package and 330 € for the Enterprise package.