Gestion hôtelière

🏨 Maud Bailly, at the Hospitality Operator Forum, set a clear strategy: strengthen owner relationships, crucial in an asset-light model. MGallery Athens leads Accor’s portfolio success. The Emblems Collection, an ultra-luxe boutique brand, was created to fill a market gap. Lucknam Park in the Cotswolds, with 32 rooms, embodies this vision. Chloe Laskaridis noted a quick bond with Accor, marking a successful partnership.

📦 Emmanuel Renaut's Les Maisons Emmanuel Renaut adopted SecretBox in 2011 for autonomous gift box sales, streamlining operations and boosting visibility. Over 14 years, SecretBox enhanced revenue through seamless online sales, automating processes, and integrating with Vega Zucchetti and Zenchef. During COVID, its adaptability eased offer management. The platform aids multi-site management and seasonal campaigns, ensuring customer satisfaction. The collaboration with Api & You is marked by trust and proactive market analysis, vital for sustained success.

🌊 Heritage Marine Education Centre, Mauritius: Opened in 2024 at Bel Ombre, it promotes sustainable luxury and biodiversity protection. Over six months, it engaged 3,500 participants, including local schools. Sheraton Lisboa Hotel, Portugal: Guided by Marriott's Serve 360 strategy, the hotel processes 300 kg of food waste daily, produces beer from leftover bread, and offsets 207 tons of CO₂. Both projects highlight innovative approaches to hospitality sustainability.

🍴 VICI Bistrot & Ristorante, situé à Rome, Italie, au sein de l'InterContinental Rome Ambasciatori Palace, a ouvert en août 2025. Ce restaurant allie bistrot animé et élégance culinaire sous la direction du chef Marco Ciccotelli, valorisant les produits italiens de saison. À Córdoba, Espagne, le Patio del Posadero, fondé par Marta et David, offre une expérience gastronomique ancrée dans la culture andalouse, mettant l'accent sur l'artisanat et les ingrédients locaux dans un cadre restauré.

🏨 Les Cabanes de l'Ours, Jura, Suisse, propose dix cabanes en bois avec des toits ouvrants pour dormir à la belle étoile. Créé par la famille Girardin, ce projet combine agriculture et hospitalité durable. Ibis Styles Madrid Centro Maravillas, Madrid, Espagne, a transformé un ancien hôtel en un espace design dans le Teatro Maravillas, inspiré par le théâtre et la créativité locale. Certifié Green Key 2025, il améliore la satisfaction client et la durabilité.

📖 Hotel groups face challenges during Property Management System (PMS) implementations, according to senior VP Ryan King. Key success factors include clear communication, leadership alignment, and designating property champions to foster adoption. Statistics reveal projects with defined communication plans have a 30-40% higher success rate. Emphasizing structure and discipline, King advocates for completing integrations 60 days prior to go-live, highlighting efficient rollouts. Successful implementations rely on clear roles, early change management, and staff training across generational lines.

🍲 TheFork's analysis with NellyRodi highlights 2026 dining trends and significant 2025 shifts in the restaurant industry. Key changes include a proposed "no-show" tax, extended use of meal vouchers in retail, discussions on VAT rates affecting popular dining, and a potential cap on new restaurant openings. While debates continue among government, unions, and industry professionals, 2025 shows promising customer behavior trends for the dining sector.

📅 UMIH's 73rd congress will be held November 17-19, 2025, at the Palais des congrès in Perpignan. Over 600 business leaders and elected officials will attend, discussing economic, social, and environmental issues in hospitality. The theme is "Hospitality, the Bond of Territories," highlighting the sector's role in social cohesion and economic appeal across France. Journalist Louise Petitrenaud will host the event, and Agnès Verdier-Molinié, IFRAP director, will speak as a featured guest.