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10minhotel.com

1782 posts
10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.
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  • 3 min

OVH : Attention aux e-mails frauduleux

🦠 Phishing targets online users, prompting them to disclose sensitive information. An example given is a deceptive email from "[email protected]" posing as OVH, requesting €7.99 for domain renewal within two days. In France, 60% of companies experienced cyberattacks, with the average cost per incident at €176,000. 42% of hotels have encountered phishing attempts. Vigilance and education on cybersecurity are paramount for protection.
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Simple steps to calculate and boost your hotel occupancy rate

🏨 In England, hotel occupancy in July 2024 peaked at 85%. Scotland's hotel occupancy in 2023 averaged 65%, with guesthouses and B&Bs at 77% and self-catering accommodations at 43%. The occupancy rate formula is Occupancy Rate = (Occupied Rooms / Available Rooms) × 100. AI helps predict booking trends and tailor offers, with HiJiffy's AI chatbot increasing direct bookings from 15% to 25% for Gran Bilbao and Ciudad de Burgos hotels. Elysée Val d’Europe hotel boosted bookings by 3.5 times during a promotion. Use of AI and tech like HiJiffy aims to improve occupancy rates and reduce OTA commission costs.
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  • 4 min

Comment choisir le meilleur PSP pour votre hôtel

💳 In January 2023, UK hotels processed 6.2 million card transactions. Visa and Mastercard typically charge about 1.5% per transaction, while virtual cards from OTAs like Booking.com can cost 3% or more. The UK saw a 326% increase in contactless payments, highlighting the need for PSPs to accommodate diverse payment methods. To avoid higher costs, negotiating with OTAs for bank transfers could reduce fees from 3% to 1.4%. The right PSP should integrate smoothly with existing systems, support flexible payment options, ensure security and compliance with PCI DSS standards, and avoid hidden fees, leading to improved customer experience and revenue optimization for hotels.
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  • 6 min

Improving hotel online reputation: Key metrics, challenges, and practical strategies

Did you know 95% of travellers trust online reviews more than ads? Hotel online reputation can be the difference between fully booked rooms and empty beds in the hospitality business. Guest reviews on TripAdvisor, Google Reviews, and social media are more than just feedback – they drive your bookings. How many reservations could you be missing […]
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  • 3 min

Explained: How our solution leverages behaviour analysis

In our Explained series, we demystify the intricate technologies that power our AI, Aplysia. In this article, we explore behaviour analysis, its role within the HiJiffy solution, and how it is leveraged for maximum impact. Behaviour Analysis Understanding behaviour analysis means focusing on how people act and interact. By analysing data, we spot patterns and […]
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