Gestion hôtelière

🏨 DoubleTree by Hilton London West End completed a £4 million refurbishment in Bloomsbury. In 2025, they unveiled 14 new rooms, including two Double Duplex Suites. The redesign features a modern lobby and a revamped ground floor restaurant. This investment enhances accommodation options for families and leisure travelers in London's West End.

🏨 DoubleTree by Hilton London West End completed a £4 million refurbishment in Bloomsbury, London. In 2025, they added 14 contemporary rooms, including two Duplex Suites, enhancing their 275-room capacity. The expansion includes two-level Duplex Suites, five Deluxe Double Double rooms, and seven King Deluxe Suites. This project aims to attract families and leisure travelers with spacious accommodations, blending chic aesthetics with natural materials. The redesigned lobby maintains the historical building's classical architecture.

📈 Booking a mis à jour son système de notation en fin d'année dernière pour privilégier les avis récents et offrir une note plus dynamique. Un hôtel a enregistré 15 variations de score en 8 mois, atteignant 9,3, contre une stagnation à 8,8 pendant 480 jours. En 2 ans, 49,6% des hébergements avaient un score de 8,8, et seulement 2,6% atteignaient 9,3. Les améliorations sont désormais visibles plus rapidement, offrant une réputation plus actuelle aux établissements.

📝 Comment mesurer efficacement la satisfaction client dans les hôtels ? Utilisez une enquête de satisfaction. Limitez les questions à 5-6 par aspect : accueil, chambres, propreté, services. Employez des systèmes de notation clairs et envisagez des outils comme Google Forms ou SurveyMonkey. Testez l'enquête avant de l'envoyer, idéalement pendant le séjour ou au check-out. Analysez ensuite les résultats pour identifier des axes d'amélioration et fidéliser vos clients. Utilisez des systèmes comme Zak pour simplifier ce processus.

La communication avec les clients n’a jamais été aussi simple : du câble au DECT, de l’IP à l’analogique, les nouveaux terminaux Snom pour l’hôtellerie apportent design, confort, flexibilité et…

Auteur : Chedi Chaari, cofondateur et CEO de Doyield Quand on est hôtelier indépendant, on finit malgré soi par « s’habituer » de reverser 15 à 25 % de commission à une plateforme de…

🏨 SOPs, crucial for hotel operations, provide documented steps for tasks across departments. They boost client satisfaction, ensure brand consistency, and enhance training efficiency. Key areas include back-office tasks, reception, F&B, maintenance, and security. SOPs should be regularly updated to adapt to new tools and regulations. Implement SOPs in 7 steps: map key processes, involve staff, define objectives, use clear language, test, train, and update. Tools like Mews PMS automate processes, enhancing efficiency and client satisfaction.

📈 2017, Radisson initiated its transformation under Rezidor, focusing on two key CEO responsibilities: strategic roadmap development and direct engagement with 1,500 hotels globally. This involves site visits, stakeholder meetings, and maintaining communication with regional teams. The hospitality industry’s transparency and diversity across geographies and project stages highlight the importance of visible leadership and operational standards. Observing General Managers in action is a crucial assessment method within this inherently transparent sector.

🏘 Capella, formerly L’Hermine, opened in Avoriaz in 1967. Pierre & Vacances revamped it to blend heritage with modernity, focusing on environmental performance. The 30 m² apartments cater to current 4-star standards, housing up to four people. Custom furnishings, integrated storage, and movable walls optimize space usage. This renovation aims to counter increasing construction costs and land scarcity, while meeting evolving client expectations for quality and segmentation in tourism residences.