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Maxime Blot

165 posts

Maxime Blot, Meilleur Ouvrier de France 2023 en réception, possède 18 ans d'expérience dans l'hôtellerie de luxe. Expert en service client, il propose son expertise aux hôteliers et professionnels pour offrir une expérience de service de luxe. Maxime intervient également auprès des étudiants pour partager son savoir-faire. Passionné par l'aspect humain de son métier, il met en avant l'importance d'offrir le meilleur service à la fois aux clients et aux employés. Contactez-le dès maintenant pour discuter de vos besoins.

5 min

Distribution hôtelière : les secrets de D-EDGE avec Isabelle Falque

📌 D-EDGE, a French company, equips over 17,000 hotels worldwide and leads European hotel technology. Formed by a strategic merger in 2019 between FastBooking and Availpro, it offers a vast array of interconnected solutions to simplify hoteliers' complex ecosystems. With a presence in 25 countries, primarily in Europe and Asia, they provide high-quality, localized customer support, evidenced by a 97.6% customer satisfaction rate. The "Hotel Distribution Report 2025" reveals insights like the average cost of a direct online booking being around 3.5%, significantly lower than OTA commissions of up to 28%. The report, based on 2024 data, highlights the importance of direct bookings and digital marketing strategies such as SEO and metasearch, where Google dominates with over 85% market share.

6 min

Les Petites Cantines : quand la gastronomie rencontre la solidarité, avec Diane Dupré la Tour et Christian Têtedoie – Spécial Podcasthon

🍳 Les Petites Cantines, un réseau de cantines conviviales en France, compte 14 établissements avec projets d'expansion pour 2025, incluant une ouverture à Bordeaux. Fondé par Diane Dupré la Tour, qui a traversé une épreuve personnelle en 2013, le concept est né à Lyon en 2016. Les lieux encouragent la participation des convives dans la préparation des repas, avec un système de prix libre. Le réseau emploie 35 salariés et est soutenu par des entreprises, des collectivités et des fondations. En février 2025, 18,557 adhérents actifs et 6,265 couverts servis témoignent de l'impact social du projet. Diane Dupré la Tour et le chef Christian Têtedoie collaborent pour « Recettes du Collectif », une formation destinée à améliorer les pratiques dans la restauration collective.

4 min

Diriger une collection hôtelière française, avec Delphine Jaouen Despretz, 2L Collection

🏡 Delphine Jaouen manages 2L Collection, which includes five properties, with four 5-star hotels and one 4-star hotel located in Paris, Versailles, Normandy, and Provence. The brand focuses on wellness of body, mind, and heart for guests and staff, offering unique experiences such as meditation boxes, self-hypnosis machines, and mindful tasting sessions. 2L Collection also plans to open wineries at Château de Fonscolombe in 2027, promoting wine-making and tasting. Jaouen's leadership emphasizes human connections, continuous learning, self-confidence, supportive maternity, and a positive mission aligned with the owner's values. The company's RSE commitment prioritizes environmental and social impacts.

2 min

Mon vélociste est meilleur que beaucoup d’hôteliers

🚲 A Bordeaux bike shop's customer service principles – welcoming, listening, advising, and passionate commitment – are highlighted as key to client retention and avoiding the hidden costs of poor service. Suggestions for improving service in hospitality include collective awareness, external inspiration, and analyzing practices. This approach can prevent damage to reputation, loss of clients, and increased new customer acquisition costs.

4 min

D’avocat à Startupper, avec Frédéric Robles

👨‍💻 Frédéric Robles, an attorney turned tech entrepreneur, co-founded Namastay to connect reservation and payment technologies for hotels. Launched in July 2022, the company now partners with over 300 hotels in 29 countries and is an official partner of Relais & Châteaux. Namastay's solution, embedded via iframe in hotel websites, enables secure online payments, including Apple Pay and Google Pay, with tokenization and encryption. Offering faster, secure transactions and mobile adaptability, it improves customer experience and hotel operations, charging around 1% commission per booking with no setup costs. Namastay plans future integrations with PayPal, deferred payments (Clarna), and cryptocurrencies, and is exploring new markets like Morocco.

4 min

Communication & hôtellerie : clés et stratégies avec Matthias Vivier Merle

📊 Matthias Vivier Merle founded digital communication agency KZN in 2014, specializing in high-end clientele and complex sales. His team utilizes digital tools like social media, SEO/SEA, and digital campaigns for client communication in the hospitality industry. As of 2025, communication in the hotel sector is predominantly digital, with social media, SEO, SEA, and digital campaigns as the three main pillars. Masterclasses are available to navigate the evolving digital landscape, focusing on understanding the current digital environment, defining communication strategies, optimizing social media presence, leveraging SEO/SEA potential, and anticipating future trends such as AI and algorithm changes. ????

4 min

Réunir pour réussir, avec Mathilde Baroin sur le leadership et le réseau

📢 Mathilde Baroin specializes in uniting people and creating successful networking environments. She founded the Young Hospitality Club (YHC), a network connecting "leaders of tomorrow" (young professionals) with "leaders of today" (partner companies) in the hospitality and restaurant industry. The YHC, with 400 members from over 60 different European hospitality management schools, focuses on events, exchanges, and networking. The majority of its members are young professionals (70%), and 30% are students nearing the end of their studies.

2 min

Galette de MOF

J’ai été invité par le président de la République à manger la galette à l’Élysée. Cette phrase aurait pu être une bonne blague. L’article Galette de MOF est apparu en premier sur Hospitality Insiders.

4 min

Joyeux tourisme, avec Jean-Pierre Nadir

Vous le connaissez peut-être comme investisseur dans l’émission “Qui veut être mon associé ?”, ou comme le fondateur d’Easyvoyage. Et plus récemment à la tête de Fairmoove. Jean-Pierre Nadir est un multientrepreneur dans le tourisme ! L’article Joyeux tourisme, avec Jean-Pierre Nadir est apparu en premier sur Hospitality Insiders.

3 min

Le livre de Denis Courtiade

📖 Denis Courtiade authored "Pour Vous Servir," described as educational, instructive, and biographical, recommended for hospitality school students. The book details the evolution of restaurant service over 30 years, highlighting the importance of dining room professions, overshadowed by chefs like Alain Ducasse in gastronomic restaurants. Key themes include the value of mentorship, the progression of service demonstrated by the concept of "naturalité" at Plaza Athénée, and the significance of customer relationship personalization, empathy, and cultural adaptability.

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