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Maxime Blot

174 posts

Maxime Blot, Meilleur Ouvrier de France 2023 en réception, possède 18 ans d'expérience dans l'hôtellerie de luxe. Expert en service client, il propose son expertise aux hôteliers et professionnels pour offrir une expérience de service de luxe. Maxime intervient également auprès des étudiants pour partager son savoir-faire. Passionné par l'aspect humain de son métier, il met en avant l'importance d'offrir le meilleur service à la fois aux clients et aux employés. Contactez-le dès maintenant pour discuter de vos besoins.

4 min

Écriture et émotion, avec Florence Kowalski

🛈 Florence Kowalski, an expert in SPA and hospitality, lives in Canada providing consulting and ghostwriting services. Key points to improve spa profitability include: opening to local clientele, focusing on wellness spaces over treatment rooms, offering in-room wellbeing services, optimizing product sales, and managing costs effectively. A strong content strategy for hotels involves a clear website targeting the right audience, engaging newsletters, responsive handling of customer reviews, strategic social media presence, and prioritizing quality over quantity in content creation.

3 min

10Km des Étoiles, avec Paul Pécriaux

🏃 Paul Pécriaux, director of the event agency Lemon Grass Events for 18 years, passionate about sports, having competed in numerous triathlons and Ironman events, organizes corporate sports events. One such event is "10 Km des étoiles," a race for hotel and restaurant professionals, emphasizing team cohesion and productivity. Join the 7th edition on March 23, 2025, which is also open to individuals.

2 min

Les coulisses de l’hiver : bilan 2024 et objectifs 2025

📈 In 2024, the author of Hospitality Insiders experienced professional success with a 50% revenue growth and got married in September. Despite high activity, they took 41 vacation days and maintained regular sports activities. However, they aim to reduce their travel days (83 in total) in 2025, targeting a maximum of 5 travel days per month, with a focus on clients in Nouvelle-Aquitaine. Delegation to experts proved successful, and the author plans to continue this and possibly get coaching. Emphasis will be on developing online training and customized offers for a limited clientele, prioritizing effective time management for work-life balance.

3 min

Droit du travail hôtelier, avec Laure Solelhac

👨‍💼 Laure Solelhac, an HR professional with international experience, shares insights from Mauritius. Originating from Carcassonne and having studied in Montpellier, she worked in Australia and Paris before settling in Mauritius. Now in the hotel sector, she also became a labor law attorney. She emphasizes the importance of HR in hotels (necessary for more than 40-50 employees), structured onboarding, respecting trial periods, proper notification for probation termination, justified and documented dismissals, and preparing for potential litigation.

2 min

Différencier familiarité et amabilité

📝 Hotels and service industries are breaking traditional codes, including in luxury sectors, affecting attire, attitude, and language, creating closeness with clients but sometimes crossing boundaries. Listening to the podcast can help understand the fine line between friendliness and familiarity, provide concrete examples, guide team practices, and illustrate how managers can embody this invisible boundary. It emphasizes the importance of professionalism and courtesy in the lifestyle era, especially for young employees, and advocates for team sensitization and training to avoid customer experience issues.

3 min

Démo Live avec VairStay

Vous ne connaissez pas encore VairStay ? Pourtant, quand vous aurez découvert cet outil, de nouvelles perspectives vont s'ouvrir à vous. Découvrez toutes les fonctionnalités de cet outil pendant ce Live ! L’article Démo Live avec VairStay est apparu en premier sur Hospitality Insiders.

2 min

Masterclass avec PeeK’in

🏠 Maxime Blot and Jérôme Pasquet discussed hotel lost and found management at a Masterclass during EquipHotel in November 2024. They addressed hospitality challenges, emphasizing a "phygital" approach to customer experience, combining digital and physical interactions to enhance satisfaction. Highlighting before, during, and after stay touchpoints, they stressed personalized contact, balancing automation with human interaction, and personalized post-stay follow-up to cultivate customer relations and improve French hospitality's international reputation.

4 min

MOF et proviseur de lycée, avec Denis Férault

🎓 Denis Férault, Meilleur Ouvrier de France in the field of hospitality, shares his journey from a restaurateur apprentice to serving dignitaries on the Jeanne d’Arc ship, ascending to maître d’hôtel in Michelin-starred establishments, and eventually transitioning to education as a proviseur of a hotel school. He founded the Trophée du Maître d’Hôtel to highlight the often-overlooked dining room professions, integrating his comprehensive expertise in luxury hospitality and dedication to teaching.

3 min

Briser la glace, avec Caroline Arditti

Quelle meilleure manière de briser la glace que d’immerger son invité dans un bain à 2 degrés ? Ce n’est pas ma technique, mais celle de la dénommée “Ice Queen”, Caroline Arditti ! L’article Briser la glace, avec Caroline Arditti est apparu en premier sur Hospitality Insiders.

2 min

Maîtriser sa distribution hôtelière, avec Hopper et Ariane Guevara

Ariane Guevara a choisi le côté de la distribution hôtelière et en a fait son parcours professionnel. Jusqu’à intégrer une fintech nouvelle génération ! L’article Maîtriser sa distribution hôtelière, avec Hopper et Ariane Guevara est apparu en premier sur Hospitality Insiders.

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