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Maxime Blot

171 posts
Maxime Blot, Meilleur Ouvrier de France 2023 en réception, possède 18 ans d'expérience dans l'hôtellerie de luxe. Expert en service client, il propose son expertise aux hôteliers et professionnels pour offrir une expérience de service de luxe. Maxime intervient également auprès des étudiants pour partager son savoir-faire. Passionné par l'aspect humain de son métier, il met en avant l'importance d'offrir le meilleur service à la fois aux clients et aux employés. Contactez-le dès maintenant pour discuter de vos besoins.
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  • 3 min

Droit du travail hôtelier, avec Laure Solelhac

👨‍💼 Laure Solelhac, an HR professional with international experience, shares insights from Mauritius. Originating from Carcassonne and having studied in Montpellier, she worked in Australia and Paris before settling in Mauritius. Now in the hotel sector, she also became a labor law attorney. She emphasizes the importance of HR in hotels (necessary for more than 40-50 employees), structured onboarding, respecting trial periods, proper notification for probation termination, justified and documented dismissals, and preparing for potential litigation.
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  • 2 min

Différencier familiarité et amabilité

📝 Hotels and service industries are breaking traditional codes, including in luxury sectors, affecting attire, attitude, and language, creating closeness with clients but sometimes crossing boundaries. Listening to the podcast can help understand the fine line between friendliness and familiarity, provide concrete examples, guide team practices, and illustrate how managers can embody this invisible boundary. It emphasizes the importance of professionalism and courtesy in the lifestyle era, especially for young employees, and advocates for team sensitization and training to avoid customer experience issues.
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  • 2 min

Masterclass avec PeeK’in

🏠 Maxime Blot and Jérôme Pasquet discussed hotel lost and found management at a Masterclass during EquipHotel in November 2024. They addressed hospitality challenges, emphasizing a "phygital" approach to customer experience, combining digital and physical interactions to enhance satisfaction. Highlighting before, during, and after stay touchpoints, they stressed personalized contact, balancing automation with human interaction, and personalized post-stay follow-up to cultivate customer relations and improve French hospitality's international reputation.
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  • 4 min

MOF et proviseur de lycée, avec Denis Férault

🎓 Denis Férault, Meilleur Ouvrier de France in the field of hospitality, shares his journey from a restaurateur apprentice to serving dignitaries on the Jeanne d’Arc ship, ascending to maître d’hôtel in Michelin-starred establishments, and eventually transitioning to education as a proviseur of a hotel school. He founded the Trophée du Maître d’Hôtel to highlight the often-overlooked dining room professions, integrating his comprehensive expertise in luxury hospitality and dedication to teaching.
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