Divers

📈 Tom Bell, dès 2025, dirigera le développement commercial des marques Loisirs de Gekko en Europe du Nord, Espagne et Portugal. Avec 25 ans d'expérience dans le voyage, Bell rejoint le Comité Exécutif de Gekko pour renforcer l'expansion internationale. En collaboration avec Adam McKnight et Laura Son, il vise à solidifier la présence internationale de Gekko, une filiale d'Accor spécialisée en réservation hôtelière B2B.

🛫 Uber's mini-app integrates into WeChat, enabling 1.3 billion Chinese users to book rides directly within the app in 9 markets, including the US, UK, and France. This partnership with Tencent simplifies Chinese travelers' international mobility, letting them use WeChat Pay for hassle-free payments. The move coincides with resurgent interest in international travel, as 155 million Chinese travelers are projected to journey abroad in 2025, matching 2019's record.

💻 Temkin Group reports 86% of consumers are likely to repurchase after a good customer experience, compared to 13% after a bad one. A successful customer experience boosts brand image, customer satisfaction, and loyalty, transforming clients into brand ambassadors. Companies benefit from increased customer lifetime value, improved brand reputation, and optimized marketing costs. Key metrics include Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT) to measure success and refine strategies.

🚗 Uber and Lucid Group plan to launch a fleet of 20,000 autonomous taxis in the U.S. over the next six years. Lucid provides the software and Nuro's Level 4 autonomous system, while Uber offers fleet management expertise. Uber will invest hundreds of millions of euros in the project, with the first taxi deployment expected in late 2026. The Lucid Gravity model boasts a 720 km range. Currently, the prototype operates autonomously at Nuro's test site in Las Vegas.

🌈 Disneyland Resort in Anaheim, California, celebrated its 70th anniversary on July 17, 2025. The milestone event honored the park's cast members with a special ceremony at Disneyland Park, featuring immersive backdrops, live performances, and a commemorative balloon. Notable attendees included Bob Iger, CEO of The Walt Disney Company, and Josh D’Amaro, President of Disney Experiences. The celebration highlighted Disneyland's enduring legacy as a symbol of joy and imagination since its 1955 opening by Walt Disney.

🏛 SHATEC, a Singapore hospitality institution, is closing after 42 years and training over 40,000 students. Progressive suspension began in April 2025, confirmed by a March 27 email from director Margaret Heng. Final courses end by early 2026. Founded in 1983 by the Singapore Hotel Association, it served pre-employment and career-switch students. The decision, termed a "business containment exercise," stems from a non-viable economic model post-January 2025 governance change.

📖 Entreprises de moins de 50 salariés en France peuvent bénéficier d'une prise en charge complète des coûts pédagogiques pour les formations demandées en 2025 via le Plan de développement des compétences, selon les fonds disponibles. Limite d'une formation intra/an/entreprise avec un minimum de 4 stagiaires. Pour les entreprises de 50 salariés ou plus, l'accès est possible au tarif négocié AKTO avec versement volontaire. Formations hors Espace Formation ne sont pas prises en charge actuellement.

🏘 Pascal Savary began his career at Accor, specializing in hotel real estate, mastering operational performance, asset development, and partnerships. He then moved to STAM Europe as Director of Acquisitions and Funds. In 2008, he founded Atream, managing over €4 billion in hotel and tourism assets. Post-Covid, he aided in restructuring PV&CP, and supported initiatives like MamaShelter. Recently, he engaged Carac.

✈️ Depuis vingt ans, des compagnies comme Turkish Airlines et American Airlines abandonnent la Première classe, coûteuse et peu rentable. American Airlines a cessé de l'offrir fin 2022 car elle n’était pas achetée. Oman Air et d'autres ont également renoncé. Cependant, Qatar Airways maintient ce service luxueux, avec une nouvelle cabine annoncée par son PDG Badr Mohammed Al-Meer. La Première classe demeure un marché d'ultra-niche nécessitant d'importants investissements.

☕ Nespresso opens its first Paris coffee shop, ‘Café,’ on July 18, in the historic Hôtel des Ambassadeurs in Le Marais. This XVII-century listed building at 47 rue Vieille du Temple features designs by AD100 designer Rudy Guénaire. Nespresso plans to launch ‘La Maison Nespresso’ in the autumn, offering unique and inspiring experiences.