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10minhotel.com

1829 posts
10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.
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  • 5 min

Le PMS : au service de votre relation client ?

📌 A Property Management System (PMS) enhances guest relationships throughout their stay. A responsive PMS provides mobility, allowing hotel staff to cater to guests anywhere with just a smartphone or tablet, offering a more personal and warm welcome. It digitizes administrative tasks, saving time at check-in/out, resulting in a modern and seamless guest journey. By automating repetitive tasks, it frees up staff to focus on guest needs, improving personalization and reducing errors. A PMS also fosters better team communication across hotel services, ensuring a frictionless guest experience. Connectivity between PMS and other software, such as CRM, allows for more personalized guest interactions and automated data exchange. A good PMS benefits everyone: guests, hotel management, and staff, by simplifying daily operations and enhancing overall satisfaction.
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  • 1 min

L’actu du tourisme qu’il ne fallait pas manquer cette semaine ! (13.09.2024)

📰 No key facts, dates, locations, numbers, statistical information, or factual data related to the content of the article are provided, as the text input ends prematurely and contains only a placeholder for sharing options and an image. Therefore, a summary cannot be generated. If you provide the actual text of the article, factual information and a summary can then be created.
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  • 4 min

Explained: What are the key components of our AI framework?

💻 Since 2016, HiJiffy has aimed to enhance communication between guests and hoteliers through AI, leading to the creation of a robust Guest Communications Hub. Their AI framework, Aplysia, features key components such as Chatbot NLP, Advanced AI capabilities, and Data analysis, all contributing to improved guest experiences in the hospitality sector. Features include message categorization, smart property identification, support for 130+ languages, proprietary NLP based on six years of data, and tools like Generative AI and AI Knowledge Scanner. Data analysis offers actionable insights for hoteliers.
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  • 3 min

Les CDP, catalyseurs de l’hôtellerie du futur ?

💸 Customer Data Platforms (CDPs) are revolutionizing e-commerce, with the global market reaching $5.1 billion in 2023 and projected to grow at a 39.9% CAGR to $28.2 billion by 2028. In the U.S., hotel chains are beginning to adopt CDPs for enhancing guest experiences and optimizing marketing strategies. The technology is expected to transform the French hotel industry within five years, with adoption likely to start with large chains and trickle down to independent hotels, leading to personalized experiences, targeted marketing, and improved revenue management. Challenges include GDPR compliance, staff training, and integration with existing systems.
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  • 5 min

LoungeUp Success Story : Entourage sur-le-Lac

📧 Hotelus, a Montreal-based consulting firm, managed the technological equipment for Entourage sur-le-Lac, a resort in Québec. More than 80k emails and 9k SMS, with an average campaign open rate of 70%, led to over $30k in additional revenue last year. The resort offers 166 rooms and suites, various amenities, and year-round activities. Automated communication, a virtual logbook, targeted email campaigns, and upselling via their Guest App significantly improved guest experience and operational efficiency.
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