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🌎 Nearly 280 participants gathered on October 10 and 11, 2024, at the Grand Site de France Puy Mary - Volcan du Cantal for the 26th Rencontres du Réseau des Grands Sites de France, focusing on sustainable mobility in heritage landscapes. Louis Villaret, President of the Réseau des Grands Sites de France, highlighted ecomobility as a core issue, emphasizing the need for transport sobriety and decarbonization amidst climate change, and meeting visitors' expectations for gentler, more immersive tourism experiences.

💰 Gallup reports a fully engaged customer generates 23% more revenue, with a potential 66% sales increase and over 10% net profit rise from improved engagement. Employing a customer-centric marketing strategy is key for effective customer engagement. Leroy Merlin's custom-oriented brand strategy, transformed their website into a platform fostering active client engagement through personalized offers and a loyalty card scheme. Bain & Company research indicates a 5% retention rate hike can boost profits by 25-95% across sectors.

🏖 58% of French people enjoy vacationing while others work, with 60% of 25-34 year-olds finding synchronized holiday returns stressful, according to a lastminute.com study. This trend of 'counter-current' holidays offers tranquility, attractive prices, and disconnection, with 75% of young adults relishing vacations during off-peak times as a privilege and a break from collective habits.

🏨 IHG Hotels & Resorts announced the expansion of the Garner brand across the UK and Europe. Garner, launched in August 2023, targets mid-range hotels, offering high returns for owners and quality experiences for customers. By the first half of 2024, Garner signed 76 properties, with 58 in IHG's European market. Conversions showed record activity, with 41% of global openings and 55% of new signings in the same period related to IHG's revenue-generating platforms and loyalty programs.

🏨 Sylvie Bergeret, expert in the hotel market for over 20 years, assists investors with implementation, feasibility, and repositioning studies. The market is favorable for hotel investments due to resilient transaction levels, even as other asset classes like retail and office real estate face significant challenges. Hotel industry's resilience post-crisis highlights its potential in the current investment landscape.

❄ Acquired by Expérimental Group, L'Aigle des Neiges in Val d'Isère, with 113 rooms, transforms into L'Experimental Chalet Val d'Isère. Opening in January 2025, the hotel features a redesign by interior architect Dorothée Meilichzon, offering two restaurants, a spa, a boutique, a cocktail bar, meeting spaces, and a large terrace. Chef Rudy Ballin curates traditional Savoyard cuisine. The spa, with an indoor pool, massage booths, and a Nordic bath, partners with Dr. Barbara Sturm and Mansart Paris for innovative skincare treatments.

🌍 Lily Ray highlights Google's dominance in travel searches and bookings, with Google Travel pages ranking #1 for "voyage" and "flights" keywords in September. Google Travel suite includes Google Flights, dominating with major airlines and budget opportunities, Google Hotels, increasingly featuring small local businesses, Google Vacation Rentals, controlled by OTAs like VRBO and Booking, and Google Explore, promoting personalized experiences. Google Flights introduces a "Cheapest" filter feature globally, to be available in two weeks, focusing on price, potentially leading to longer layovers or secondary airports. The feature's launch is timed strategically before Black Friday and the holiday season.

🌙 Booking's annual "Travel Predictions" study for 2025, surveyed 27,000 people across 33 countries, revealing trends such as "noctourism" and "Boys II Zen." Noctourism, driven by a growing interest in astronomy and climate change adaptation, sees 62% of travelers seeking darker skies to enjoy stargazing (72%) and constellation observation (57%). HomeToGo's study notes that 45% plan off-season travel for budget stretching and crowd avoidance, with climate concerns influencing 35%. Expedia's concept of "JOMO" (Joy of Missing Out) is embraced by travelers seeking serene destinations for stress reduction (62%) and quality family time (47%). Additionally, "MultiGen Megatrips" are on the rise, with 46% of travelers choosing experiences over inheritance, and 80% of baby boomers willing to fund trips for their descendants. Technology is expected to enhance authentic travel experiences, with 66% using AI for informed decisions and 67% to find less crowded destinations.

🏨 Hospitality ON presents a list and map of new hotel openings and announcements globally within the last 10 days. The list includes hotel group chains and voluntary networks, showcasing locations, photos, and vital information. Newly opened hotels marked in yellow, announced openings in blue, rebranded hotels in green, and signed hotel project deals in orange.

🏖️ La Confédération des Acteurs du Tourisme (CAT) warns of new fiscal measures harming France's tourism sector competitiveness, affecting leisure and vacation spending. Measures include air travel tax, increased tourist tax, and new taxes on water consumption, civil security, and cruise ships. Domestic tourism, 70% of France's tourism GDP (1.6 billion tourist nights), faces detrimental impacts. CAT urges the government to halt tourist tax hikes and consult the industry. Tourist tax revenue soared from €238 million in 2012 to €845 million in 2022 without direct reinvestment in tourism.