Innovation

📰 The Smart Property Identification system, powered by HiJiffy's AI "Aplysia," enhances hotel search and booking experiences by providing accurate property matches based on user-entered names or locations. Easy to set up via the "Properties" menu, it streamlines customer interactions, leading to efficient booking processes and query resolutions. Additional support is available through HiJiffy's Help Centre with over 200 informative articles.

📌 Updated on July 11, 2024, HotelPartner and @hotelpartner.rm developed technology for the hotel industry that analyzes reservation software data and adjusts prices in real-time based on demand, alleviating the need for manual price optimization. HotelPartner offers solutions for market segmentation, demand forecasting, distribution channel management, competitor price monitoring, length-of-stay control, group booking optimization, attractive upselling, and revenue management technology. Business Developer for France, Marjolaine Leveque, is available for appointments to provide tailored insights.

💡 In 2021, 75% of French consumers actively consult online customer reviews before making decisions about a business, as stated by an IFOP report. Customer recommendations play a pivotal role in boosting revenue and commercial development for companies. It's crucial for businesses to focus on client-centric strategies to garner positive recommendations, which aids client satisfaction and brand ambassador conversion. Online visibility and reputation management on various platforms, including Google My Business, social media, and specialized review platforms, are essential.

🏨 De nombreux hôteliers s'attachent à des systèmes de gestion immobilière (PMS) obsolètes malgré leurs inconvénients, comme le manque d'intégration, les vulnérabilités de sécurité, les limitations mobiles, les rapports et analyses inadéquats, et les coûts de maintenance élevés. Cette attitude peut être comparée au syndrome de Stockholm, une peur du changement malgré la connaissance des avantages des solutions modernes. Les systèmes hérités, souvent datant de quelques décennies, exposent les hôtels à la cybermenace, à manquer d'évolution technologique, et à perdre des opportunités face à la concurrence. Une transition vers des PMS modernes offre des avantages à long terme, y compris la sécurité renforcée, l'intégration avec d'autres technologies, des capacités mobiles, et une meilleure gestion des clients. Les mises à jour du PMS sont essentielles pour la compétitivité et la réussite opérationnelle dans l'industrie hôtelière en constante évolution.

🍲 Amandine Chaignot's snail-stuffed croissant is part of Café de Luce's lunch menu in Paris' 18th district. Menu options include Starter + Main or Croissant/ Main or Croissant + Dessert for €24; Starter + Main or Croissant + Dessert for €28; and part of the €38 weekend brunch.

🏛 The Cap d’Antibes Beach Hotel, redesigned in 2023 by architect Bernard Dubois, was named the world's most beautiful hotel at the Prix Versailles 2024. Held annually at UNESCO since 2015, the Prix Versailles celebrates the world's finest contemporary architectural achievements. The hotel's modernist and minimalist style features simple geometric elements and materials reminiscent of Mediterranean villas, highlighting sustainability and innovation values resonant with the United Nations. This recognition is a milestone for the Chapitre Six Collection.

💻 At Yaso Kitchen, an Asian restaurant in New York, Patricia works via Zoom from the Philippines, 14,000 km away, multitasking in customer service. A Philippine employee is paid $3/hour, compared to $16 for an American worker. The system, legal in the U.S., is used in about ten restaurants in the city and may expand to 500-600 nationwide by year's end, sparking debate on employment ethics.

📱 Cendyn, a leader in digital transformation for the hotel industry, is helping hotels stay competitive by integrating image, design, and UX innovations to meet customer expectations across platforms. With the growing demand for travel, there is a push for fast, personalized online experiences. Hotels are encouraged to optimize their online presence and increase direct bookings by following the latest web design and user experience trends.

Victor Leboucher, chef du restaurant Marnage à Barneville-Carteret, met en avant les produits normands à travers une cuisine gastronomique depuis un an. Après un parcours remarquable auprès de chefs étoilés, il revient dans sa région avec l'ambition de faire de Marnage une référence en cinq ans, tout en prônant une approche locavore et la cohésion de son équipe de sept personnes.

💻 Artificial Intelligence (AI) can respond to client comments, using positive analysis results to craft replies to negative feedback. To utilize AI like ChatGPT for this, one begins by inputting 'Start of analysis' and 'End of analysis', followed by the customer's negative comment, for instance, "No hot water this morning; stained sheets." ChatGPT then generates a response, contextualizing the issue (e.g., a rare hot water system failure after ten years of problem-free operation) and highlighting the hotel's strengths (like central location). This method not only addresses client concerns but also strategically turns negative comments into marketing opportunities. Responses are refreshed annually, ensuring relevance and effectiveness in customer communication. Authors: Tony Loeb and Anick Rekettyei.