Innovation

Ces derniers mois ont été marqués par de nombreuses expérimentations autour de l’intelligence artificielle générative. Tour d’horizon des initiatives, réflexions et cas d’application de la GenAI dans le tourisme. @Google…

Chers WuBookers, Si votre clientèle vient de l’étranger, il est probable qu’elle s’attende – ou vous ait déjà demandé – à payer dans leur devise plutôt que dans la vôtre.…

La fermentation, qui consiste à transformer les aliments grâce à des micro-organismes, n’est pas de prime jeunesse. “Avec le service de recherche et développement du Mirazur, nous travaillons avec une…

La culture est sans conteste l’un des piliers du secteur touristique, faisant voyager chaque année des millions de visiteurs à travers le monde. Nombreux sont les pays à rayonner sur…

Dans le monde de l’hôtellerie, l’efficacité et la satisfaction client sont au cœur du succès. Pourtant, de nombreux hôteliers continuent de jongler entre des outils déconnectés, des réservations manuelles et…

💸 Patrick d’Altelis, a pioneer in AI for hospitality, reveals on Inno'Tourism, France's leading innovation show for the hotel industry, how livie's advanced chatbot enhances guest interaction and boosts direct bookings by understanding individual needs. The episode features unexpected chatbot interactions, Google Maps integration, predictive AI, and a game-changing new feature for independent hotels. Hoteliers can contact Patrick at 06 08 33 16 93 or [email protected] for a tailored demo.

💐 Awarded 1st Prize at the Hotel & Lodge Awards 2024 for Design, the boutique hotel located on Rue de Verney near the Champs-Élysées offers a refreshing "neo-Art Nouveau" style by Quintana Partners' designers, Benito Escat and Pol Castells. The establishment features furniture with rounded forms and a bar with velvet stools, where cocktails by Julien Quettier are served. Korean chef Ji-Hye Park runs the restaurant OMA, and the hotel boasts a spa with Omnisens products.

💪 CFA de la Ville de Tours, founded in 1974, now called Cité des formations, originally offered only CAP in apprenticeship. The institution now provides 12 programs including CAP, specialization certificates, professional baccalaureates, professional certificates, and a BTS in hotel-restaurant management. Specialization in bartending, dessert in restaurant, and sommelier courses are particularly popular, with the bartending course having one of the largest classes in France, with 24-26 students annually. Demand for the CAP in production and restaurant services (PSR) is high, leading to the creation of a fourth class. However, there's a lack of interest in dining room service careers, with classes shrinking from 20 to 8-12 students. The school aims to strengthen BTS and dining room service enrollments for the 2024 academic year. Jean Royer founded the CFA in Tours, which moved to its current location in 1996 and came under the control of the Tours metropolis in 2020, now led by Marie-Jo Bodin.

🏨 ResidHotel, boasting 30+ years of experience and 22 locations across France, partners with LoungeUp to centralize guest data in a CRM, resulting in a 70% email open rate and 38% click-through rate. Since early 2024, they've collected 26% of OTA clients' personal emails, reducing check-in procedures by 1-2 hours per receptionist. Clients spend an average of 5 minutes on their app. Through Customer Alliance, ResidHotel has increased feedback by 11x, response rates by 11%, and customer satisfaction from 73.23% to 75.12% since 2017.