Innovation

💻 Accor, one of the world's largest hotel groups, has begun migrating its global operations in 110 countries to Oracle's OPERA Cloud PMS. This strategic move, announced today, aims to streamline hotel management systems and enhance customer experiences across all locations. By adopting a unified and secure platform, Accor can standardize information, track performance, and personalize guest experiences effectively. Jean Noel Lau Keng Lun emphasizes the importance of this integration for consistent, high-quality service.

💻 PMS (Property Management System) revolutionizes hotel management by automating and centralizing tasks. With over 13,000 hotels using Amenitiz, it efficiently handles room occupancy, cleaning status, client payments, and staff scheduling. Key features include automatic reservations, invoice generation, and salary computations. Cloud-based for security, it integrates seamlessly with CRM, POS, and channel managers. Aimed at reducing human error and staff turnover, PMS enhances employee satisfaction and client experience, turning hotels into service-oriented establishments.

📅 Les Français, malgré l'intérêt croissant pour l'IA et les technologies biométriques, privilégient les sources traditionnelles pour préparer leurs voyages, selon une étude d'Amadeus. En 2023, 34% des Français se fient aux recommandations de leurs proches, surpassant les agences de voyages en ligne (25%) et la télévision (18%). L'utilisation de l'IA générative est encore faible, passant de 7% à 8% en un an, bien qu'83% des utilisateurs apprécient l'expérience.

🚄 Trainline’s AI strategy is advancing. On September 2025, during Trainline Talks in Paris, CTO Mike Hyde discussed AI's role in simplifying ticket purchasing and travel. The Top Combo tool, leveraging Platform One, optimizes travel options among 300 European operators. The proactive Lib Flex feature, in UK trials, uses geolocation for seamless billing. Meanwhile, a generative AI assistant manages ticket inquiries and actions like refunds. Trainline envisions an "age of gold" for European rail transport.

💻 Cocohop, founded by Molina and Vincent Paulin, officially launched in June 2025 after a beta phase in February. The startup aims to modernize travel professional workflows, addressing challenges like disorganization and adapting to younger generations. Its SaaS platform offers a 60-75% time-saving with features like itinerary planning using AI, real-time updates, and electronic payment. With over 50 million references, Cocohop enhances agent expertise and personalization. Future plans include international expansion and a fundraising round by year-end.

💳 Mirai introduces a multi-acquisition feature in its booking engine to enhance client profitability and transactional efficiency. It optimizes payment management by using local processors, reducing international transaction fees, and enabling payments in local currencies. Key benefits include flexible configuration, alternative payment methods per country, improved customer experience, and minimized exchange risks. This feature aids strategic payment management, supporting hotels in market-specific adaptation, new market access, and better financial reporting.

💻 Amadeus and Lufthansa are testing a digital identity wallet solution for EU travelers, set for 2026. This system, called Travel Ready, will integrate passports, IDs, payment methods, and biometric profiles, expediting airport processes. Users can register online, use biometrics, and simplify customs and payments. Falk Durm of Lufthansa and Rudy Daniello of Amadeus highlight enhanced travel efficiency and the importance of facial recognition technology. The EUDI Wallet is in phase 3 of testing for seamless travel.

🌍 Visit Sweden has launched a nationwide API to centralize Sweden's tourism offerings digitally, marking the first initiative of its kind globally. This aims to enhance innovation, international competitiveness, and sustainable visibility of Swedish tourism online. Sara Modig, State Secretary to the Minister of Energy and Industry, highlights the digital unification's global accessibility. The open API supports developers in creating AI-driven travel apps, sustainability indicators, and smart recommendation systems. Data integration includes weather and transport schedules.

💻 Amadeus and Shiji expand collaboration to streamline hotel technology management. The agreement offers hoteliers key solutions like Shiji Daylight PMS, Infrasys POS, Amadeus HotSOS, and iHotelier. The ACRS integration centralizes room inventory, rates, and availability, enhancing personalization and sales. This partnership aims to integrate technologies, addressing challenges of fragmentation, connectivity, and customization, ultimately boosting hotel revenue and operations management.

Cet accord simplifie la gestion des fournisseurs et harmonise l’assistance, permettant ainsi aux hôteliers d’obtenir des licences pour des solutions essentielles auprès d’un seul fournisseur. Amadeus et Shiji vont étendre…