HiJiffy

Repeat guests are not just a sign of great service – they are a lifeline for any successful hotel business. Securing rebookings is far more cost-effective than attracting first-time guests, and it cements long-term relationships that drive consistent revenue. On top of that, repeat bookings mean higher occupancy rates, improved efficiency, and a chance to […]

In the world of hospitality, first impressions are everything. A warm and thoughtful welcome message is more than just a nicety; it’s an opportunity to set the tone for an unforgettable guest experience. In this comprehensive guide, we explore how optimising your hotel’s welcome messages at key guest journey stages can lead to increased satisfaction […]

Sustainability in hotels is not just a trend or a buzzword; it’s a long-term responsibility. It involves adopting practices that reduce environmental impact and promote social and economic well-being. Eco-friendly hotels are all about conserving resources and protecting the environment. They focus on energy efficiency, reducing waste, and supporting the local community. These hotels are […]

In the Explained series of blog posts, we break down complex technologies incorporated in our artificial intelligence, Aplysia. In this entry, we are exploring syntax and semantic analysis. We start with a broader overview and move on to specific features incorporated in our AI and show how they work with practical examples. Syntax and Semantics […]

In the Product Highlights series, we delve into the various features and functionalities of the Console, the interface of our Guest Communications Hub. This practical approach demonstrates how easy it is to optimise communication with your guests with the support of our conversational artificial intelligence. In this article, we discuss the Sent Messages functionality in […]

Post-pandemic, the hospitality industry faced 1.2 million staff shortages as reported by the European Travel Commission. Earlier this year, HOTREC reported the sector still lacks 10-20% of its workforce in the EU compared to 2019. This shortfall impacts hotel staff. A 2024 Axonify survey revealed that 53% of UK hospitality managers say staff shortages and […]