HiJiffy

These days, travellers search for and book hotels in a completely different way. Thanks to easy access to information and technology, they’re no longer turning to just traditional travel agencies or hotel websites. Instead, they’re using hotel metasearch platforms to compare rates from multiple providers all in one place – quickly, easily, and with all […]

The hotel industry is undergoing a seismic shift in how bookings are made, driven by advancements in technology and evolving consumer behaviours. Hotel booking channels are no longer limited to traditional OTAs or call centres; instead, they are being transformed by AI, automation, and new digital platforms. With innovation unfolding at an unprecedented pace, the […]

The hospitality industry is set for significant changes in 2025. Shifts in guest expectations, economic uncertainty, and the rapid adoption of technology are reshaping how hotels operate. Metrics like RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate) have long been staples in evaluating hotel performance. However, their narrow focus on room revenue leaves […]

In a technological landscape, there are many solutions to choose from. Considering the vast number of options available, making a decision can quickly get overwhelming. In this article, we take a close analytical look at five providers – Zendesk, Salesforce, Intercom, Drift and HiJiffy – taking into consideration their functionalities, integrations and pricing to see […]