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🏠 During the European Week for the Employment of People with Disabilities, the UMIH 01 (Union des Métiers de l'Hôtellerie-Restauration de l'Ain) promotes the "Saveurs Solidaires – Des étoiles vers l’emploi" initiative. Two chefs from UMIH 01 lead a "Recruit Differently" campaign targeting job seekers with disabilities. Candidates and recruiters participate anonymously in a cooking workshop, making a starter, main course, and dessert, followed by rapid networking sessions post-reveal at coffee. The objective is to uncover candidates' potential and positively address disability.

💰 Bernard Arnault, CEO of LVMH, decided on key appointments: Maud Alvarez-Pereyre as HR Director and Executive Committee member from Dec 1, 2024. Jean-Jacques Guiony will become CEO of the Wines & Spirits branch, Moët Hennessy, replacing Philippe Schaus and joined by Alexandre Arnault as Deputy CEO from Feb 1, 2025. Charles Delapalme to become CEO of Hennessy. Cécile Cabanis to succeed Guiony as Group CFO from Feb 1, 2025. Guillaume Motte, CEO of Sephora, joins the Executive Committee on Jan 1, 2025.

🌱 With rising customer sensitivity to environmental impact and corporate RSE (Corporate Social Responsibility) criteria, developing a CSR approach is crucial for businesses. New regulations have strengthened, leading to the Tertiary Decree's energy consumption reduction targets, with first deadlines set for 2030. Hotels are now required to engage in sustainable development, with industry leaders advocating a "zero carbon" approach. Key practices include energy renovation, combating food waste, and sorting/valorizing bio-waste. Further insights and expert opinions can be found in the "Green – Industrie Hôtelière" November issue, no. 765.

🏖 Bpifrance's Accélérateur Tourisme & Loisirs, in partnership with Banque des Territoires, celebrated 5 years, aiding over 140 French tourism SMEs like hotels, restaurants, travel agencies, with digital transformation. Companies saw a 40% revenue increase from 2022 to 2023, outpacing the sector's 24% growth. Tools offered include loans, investment funds, and training. It addresses environmental sustainability and employment market challenges, helping businesses adapt to economic and environmental shifts.

🏠 Champagne Hospitality, after gaining global recognition with the Royal Champagne Hotel & Spa in the Champagne region, is set to make a significant impact with the opening of the Château de la Commaraine. The 12th-century chateau, located in the renowned village of Pommard, has undergone a four-year rehabilitation overseen by Bâtiments de France. The Château de la Commaraine will be the first five-star establishment in Burgundy offering an immersive vineyard experience, with a unique four-hectare Monopole of Pommard Premier Cru. It will feature 37 rooms and suites, a spa, a pool, and two restaurants led by Christophe Raoux, a Meilleur Ouvrier de France. Guests can enjoy unique experiences related to the region's terroir and wines, including cellar visits and viticulture activities.

📊 Le Net Promoter Score (NPS), créé par Fred Reichheld, évalue la probabilité qu'un client recommande une marque sur une échelle de 0 à 10. Clients catégorisés comme promoteurs (score 9-10), passifs (score 7-8) ou détracteurs (score 0-6). NPS se calcule en soustrayant le pourcentage de détracteurs de celui des promoteurs, variant entre -100 et +100, indiquant la satisfaction et la fidélité client. Secteurs tels que l'hôtellerie, le retail et la technologie bénéficient particulièrement du NPS pour adapter leurs services aux attentes des clients. Améliorer le NPS nécessite la collecte et l'analyse des retours clients ainsi que la mise en œuvre d'actions pour optimiser le service client et encourager les recommandations. Guest Suite aide plus de 10 000 points de vente à gérer leur satisfaction client avec des enquêtes personnalisables, des analyses de données et la diffusion d'avis clients.

🛃 Hoteliers are challenged to stand out in a competitive market by not solely relying on their websites but leveraging platforms like Booking or Expedia for broader visibility. They need to use efficient CRS like I-Résa for managing reservations across channels. Niche markets, innovative services, and unique identities help avoid being lost in the crowd. Adopting Yield Management with dynamic pricing is crucial; fixed rates risk competitiveness. Social media presence and management of customer reviews are essential for visibility and reputation. Personalized offers and quality service are key in current tourism trends. Technological advancements, SEO attention, and mobile-friendly sites are non-negotiable for staying ahead. AI, like chatbots, can optimize operations. Sustainable practices respond to consumer expectations and reduce environmental impact. Staying abreast of industry changes and continually adapting to new technologies and social trends is vital for success in the tourism sector.

🏨 In SiteMinder's "Changing Traveller Report 2025," 78% of travelers express favorability towards AI integration in their accommodation journey by 2025. Over 95% of travelers from Indonesia, Thailand, and China support AI use, while in Europe, the figure drops to 63% for French, English, and German travelers. Globally, only 12% prefer AI to handle all key hotel functions. AI is welcomed for automating tasks like housekeeping and room service, but less so for cooking responsibilities.

🏨 Hospitality ON's Hospitality Day, part of the Hospitality Asset Forum, is slated for November 28, 2024. MKG Consulting's limited-seating Braintrust sessions are on a first-come, first-served basis. The event continues the legacy of Franklin D. Roosevelt's New Deal, aiming to rejuvenate the hospitality sector through thematic workshops that address asset optimization and customer experience amidst increasing challenges. Key topics include tactical marketing vs. strategic approaches and OTA market share impacts on customer base building.

💵 À partir du 1er novembre, le SMIC horaire est devenu 11,88 euros, entraînant une revalorisation des minimas conventionnels pour les échelons 1 et 2, niveau I : respectivement 11,72 euros et 11,80 euros. La branche HCR a négocié une nouvelle grille salariale applicable au 1er décembre 2024, selon l’avenant n° 33 du 19 juin 2024, publié le 9 novembre 2024, fixant le salaire horaire d’entrée à 12,00 euros. Les revalorisations pour les échelons 1 et 2 de niveau I se feront en deux temps : 11,88 euros au 1er novembre 2024, puis 12,00 euros et 12,08 euros respectivement au 1er décembre 2024.