Gestion hôtelière

🏦 Renovation of LANDMARK to begin November 2024, under the supervision of Joyce Wang, featuring privileged access to ten luxury houses including Cartier, Chanel, Dior, among others, and offering over 200 shops and 100 dining concepts. During renovations, the 7th-floor restaurants, Amber (Two Michelin Stars and a Green Michelin Star), SOMM, Sushi Shikon (Three Michelin Stars), and Kappo Rin (One Michelin Star) will remain open, plus two new bar-restaurant concepts with outdoor terraces will be revealed. Rooms, suites, and the Oriental Spa will undergo refurbishment to provide revitalizing facilities and escape from the city bustle.

🍴 Aurélien Bluon-Vannier, president of Cinov Restauconcepteurs®, is also the associate director of AC2R. With a BTS in Hotel and Restaurant Management and a CQP ACIR Restauconcepteur, he has international cooking experience. His bureau specializes in designing professional kitchens for collective restaurants across various sectors, aiming to enhance the profession's recognition and increase its notoriety by 2024. Cinov Restauconcepteurs® brings together experts in hospitality, architecture, design, and engineering.

📝 In the Customer Satisfaction Score (CSAT) article, key performance indicators (KPIs) like Net Promoter Score (NPS) and Customer Effort Score (CES) are highlighted as essential for customer relationship management. The CSAT signifies customer satisfaction level, evaluated through questionnaires that collect customer impressions post-purchase, utilizing scales such as text, numerical, or symbolic (emojis). An effective CSAT measurement is calculated as the number of positive responses over the total responses, multiplied by 100, aiming for a score above 80% indicating high customer satisfaction. The article emphasizes the importance of open-ended questions, the strategic role of CSAT in customer loyalty, and the combination of CSAT with other indicators like NPS and CES for a comprehensive view of customer satisfaction. Guest Suite assists businesses in leveraging customer feedback to enhance online brand image and customer satisfaction using personalized satisfaction surveys and feedback collection methods.

🏖️ Domaine Reine Margot Paris Issy – MGallery Collection features a century-old yew, fruit trees, and a sloping garden leading to the old Marguerite de Valois castle's wall. With the Eiffel Tower in view, it's a peaceful retreat near Paris, just two metro stops from Porte de Versailles. The newly inaugurated hotel attracts Parisians for "staycations," offering a 5,000 m² orchard, a greenhouse, and seasonal mirabelle plum picking. Families can enjoy terrace dining, kids can play among flower beds, and a kids club is available during Sunday brunches.

🍴 Julien Lemarié's starred restaurant, Ima, underwent major renovations lasting two and a half months during the summer. The refurbishments included facade transformation, the removal of steps and high tables, and the installation of fabric panels to reduce noise, while maintaining the black color theme and counter. Ima is set to reopen on September 17. Meanwhile, Lemarié's team operated at full capacity at Imayoko, his second establishment, which also experienced a kitchen expansion.

🍴 On July 14, renowned chefs Alain Ducasse and Éric Frechon were made officers of the Legion of Honor. The rank of knight was bestowed on Sandrine Bayle-Gosse, Monica Bragard, Olivier Gourmelon, Louis Privat, and chefs Paul Pairet and Michel Portos, highlighting their contributions to hospitality and gastronomy.

🏠 EquipHotel 2024 in Paris at Porte de Versailles (15th arrondissement) embraces the theme 'Osons!' Franck Lebraly, an artist from Cannes, disrupts traditional decoration norms with a 200m², 95-seat ephemeral restaurant featuring a fresco with ocher and terracotta. Partnerships with EGE Carpets and Delius extend the motifs to fabrics, wallpapers, and carpets. British artist Luke Edward Hall's work at the Hotel Les Deux Gares in Paris (10th arrondissement) combines eras, colors, materials, and prints. Mama Shelter's designer Baptiste Vandaele creates instagrammable decor for locations including Lisbon and Luxembourg. EquipHotel 2024 will also showcase Stéphanie Piogé's live performance and her design for the Grande Scène walls.

🎓 The Kepler International Hospitality Academy (KIHA) was launched by Jannes Sörensen, Philippe Krenzer, Jacob Mayne, and Ken Yokoyama to reinvent luxury hospitality and train leaders for future business opportunities. The 5-month program, taught in English, includes 3 thematic modules in Amsterdam, Kyoto, Fribourg, and Bâle, plus 2 months of individual coaching. Limited to 15 participants, the first session starts in autumn 2024.

🍴 On June 6, the 4th edition of "Chaud Devant" culinary and service competition took place, organized by CFA HC Conseil in Montpellier. Chef Pieter Riedjik, of Achillée, sponsored the event. 14 finalists competed, with Davy Kouassi winning in cuisine and Victor Dimpre in service, while the team of Aboubakri Soudjay and Jason Varoqueaux was also celebrated.

🎭 Julia Sedefdjian, youngest starred chef in France in 2016, launched her solo venture, Baeita, in Paris' 5th arrondissement in 2019, earning a Michelin star. In 2023, she received the Knight of the National Order of Merit from Guillaume Gomez. Sedefdjian, originally from Nice, attributes her success to the trust placed in her by her teams since apprenticeship days. She values creativity and independence, aiming to share her Mediterranean culinary identity without barriers. As a chef-owner, she cherishes the everyday freedom. Focusing on management balance through listening and conviviality, she maintains the necessary rigor for a starred restaurant. Committed to giving back, Sedefdjian devotes time to teaching and has cooked for students facing food insecurity, an issue close to her heart.