[Webinaire ▶️] Paroles d’Hôtelier : La technologie pour améliorer l’opérationnel et l’expérience client
🏠 A boutique lifestyle hotel, "Les Artistes," located near Gare Montparnasse in Paris, features 45 unique artistic rooms and opened in 2024, boasting 100% annual occupancy due to its operational efficiency. It employs a tech stack that includes a CRM, task management tools, and AI to personalize customer experience and streamline operations. Pre-stay email campaigns, automated WhatsApp messaging, and digital check-in forms enhance guest engagement, while targeted VIP services and a Guest App further customize the stay. The hotel’s proactive communication strategy, leveraging technology, has successfully avoided negative online reviews during exceptional situations, such as the 2024 Olympics, and led to a significant rise in its Google ranking by 800 places with over 200 additional reviews. The integration of AI and digital tools has positioned "Les Artistes" as a modern, responsive player in the evolving hospitality industry.
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