Innovation

Après des mois de développement, Mirai présente Sarai, la nouvelle génération d’agents d’IA créés pour révolutionner le service client 24 heures sur 24, 7 jours sur 7, sur plusieurs canaux…

Après le lancement de Sarai, notre agent révolutionnaire d’intelligence artificielle pour les hôtels, le prochain défi se résume à ces questions : comment s’intègre-t-il dans votre organisation ? Êtes-vous prêt…

📱 Aeroporti di Roma launched a virtual AI assistant for Rome Fiumicino travelers in October 2025. Accessible via WhatsApp and ADR's website, it provides real-time flight, baggage, and service information. Utilizing Amazon Bedrock, it supports multiple languages and offers secure, quality responses. Annually aiding 50 million travelers, it enhances efficiency from "Buongiorno" to "Arrivederci." Additional features are expected soon. Emanuele Calà emphasizes its role in ADR's digital transformation.

🚗 Baidu's Apollo Go partners with PostBus to launch AmiGo, an autonomous mobility service in eastern Switzerland. Tests begin December 2025, with full deployment by 2027. The service will use Level 4 electric RT6 vehicles with up to four seats and carpooling options. Initial mapping runs will start with safety drivers, leading to driverless trials in 2026. Baidu's Apollo Go fleet boasts over 1,000 vehicles, 200 million autonomous kilometers across 16 cities, and aims to expand in Switzerland.

💻 Après le lancement de Sarai, l'agent IA révolutionnaire pour hôtels, Mirai propose Mirai Omnichannel pour maximiser son potentiel. Mirai Omnichannel gère Sarai en offrant une équipe experte, une maintenance continue des données, une surveillance proactive, et des rapports périodiques. Avec plus de 500 hôtels utilisant déjà Omnichannel, ce service propose une gestion complète de tous les canaux de communication. Le service est disponible en auto-service ou supervisé pour assurer la performance maximale.

🤖 Mirai launched Sarai in October 2025, an AI agent for hotels, available 24/7 in up to 100 languages. Sarai answers in a natural, conversational manner, supporting voice responses in 33 languages, and integrates with hotel booking engines for real-time availability and pricing. It provides traceable links and supports multi-hotel operations. Initially free for three months, Sarai will be priced affordably, complementing the Mirai ecosystem for direct hotel sales. Sarai also features a customizable identity and integrates across multiple channels.

📈 Hostaway, founded in 2015 by Marcus Rader, Saber Kordestanchi, and Mikko Nurminen, became the first short-term rental management software to achieve unicorn status, with a valuation of $1 billion. Since raising $365 million in 2024, Hostaway's value increased from $925 million, driven by over 50% growth and significant AI investments. Operating in over 90 countries, the company continues expanding globally, marking its 10th anniversary with a strong European presence.

🏩 Créez, vendez, et gérez vos coffrets cadeaux pour hôtels, restaurants, et spas de montagne avec une console de gestion tout-en-un. Profitez d'un e-shop personnalisé, plusieurs modes de livraison, et options de paiement sécurisées. Statistiques en temps réel, gestion fiscale automatisée, et scan QR code simplifient l'expérience. Intégration avec 15+ logiciels et support expert. Analysez vos ventes et optimisez vos campagnes marketing, même pendant des événements comme le Black Friday.

✈️ LuggageToShip.com, a California-based startup, launched an AI-powered platform for global baggage shipping. It helps travelers, students, and businesses compare carriers like FedEx, UPS, and DHL in 220 countries to optimize costs and routes. CEO Mike Ulker describes it as an "Expedia for shipping." The platform, developed with PayToMe.co, offers secure mobile payments, multi-currency billing, and customs management, aiming for seamless integration with travel agencies and universities through API and SDK.

🌊 Aurora Expeditions, in collaboration with CounterCurrent, will equip its cruise ship, Douglas Mawson, with AI-based navigation sensors by December 2025. This technology will optimize resources, enhance safety, and collect real-time oceanographic data in polar regions. The AI uses these data and satellite inputs to suggest fuel-efficient routes. This initiative aims to fill critical data gaps in the Southern Ocean, aiding global climate models and promoting sustainable maritime transport.