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🏨 From November 3-7, 2024, the EquipHotel event took place at Paris Expo Porte de Versailles, organized by RX France. It gathered 1,200 exhibitors, 40% international, attracting nearly 80,000 visitors, 15% from abroad, and featured over 100 conferences. High-profile participants included Jean-Baptiste Lemoyne, Thierry Marx, and Catherine Quérard, discussing industry challenges.

🏡 Exclusive auction at the iconic Savoy Hotel scheduled for December 11 and 12, 2024, featuring furniture and decor from its luxurious 267 rooms and suites. Following a £220 million refurbishment completed in 2010, the Savoy announces further renovations with new rooms and suites unveiling in August 2025. Auction items include bespoke mirrors, silk curtains, and art reflecting the Savoy's heritage. Event location: live from London's Savoy Hotel with online streaming.

🎁 Holiday spending in nine European markets is expected to rise by 2.9% compared to last year. In France, clothing and computer expenses during Black Friday are projected to increase by 1.5% and 1.4%, respectively. Tourism accommodation and restaurant expenditures are anticipated to surge by 5.2% and 3.4% by year-end. The growth reflects consumer resilience and pragmatic spending strategies in a complex economic context. Europeans approach the 2024 holiday season with higher confidence, focusing on essential gift categories like fashion, beauty, and electronics, while remaining price-sensitive, evident from their interest in Black Friday deals.

🏃 6,000 participants expected at the 7th edition of the "10 km des Etoiles" in Paris on March 23, 2025. The event targets hospitality and tourism professionals and features a scenic route along the Seine. Paul Pécriaux of Lemon Grass, the event organizer, highlights the involvement of all Parisian palaces and most major hotel groups. The start and finish lines have moved to Esplanade Habib-Bourguiba due to increased participation. The course remains mostly unchanged, flat and accessible.

🍽 On March 20, 2025, AR Collection Hotels, in partnership with Ferrandi Paris' Rennes campus, will launch the first "Best Paris-Brest Contest." The culinary event, echoing Le Paris-Brest by Christian Le Squer restaurant, invites students and non-professional amateurs to submit their unique Paris-Brest recipes by December 2. Eight finalists will present to a jury led by Michelin-starred chef Christian Le Squer, with renowned jury members from Rosmadec Le Moulin and AR Collection Hotels.

🛒 La Banque des Territoires and Jolt Capital partner with Heraklio to fund the installation of smart thermostats in hotel rooms. This initiative aims to help hoteliers save on energy costs by approximately 30% per equipped establishment, meeting energy reduction mandates from the tertiary decree. With provided funding, over 1,700 hotels across France are targeted to be equipped within the next 3 years, enhancing energy efficiency and resilience of small and medium-sized hotels.

🏨 Accor, Grape Hospitality, Radisson Hotel Group, Booking.com, and IHG Hotels & Resorts challenged hospitality students with five industry-shaping tasks for the Young Talent Awards by Hospitality ON. The 2024 awards focus on improving client and employee experience, sustainability, and innovative technology integration. The competition rewards students offering fresh perspectives to an aging hotel industry, fostering a two-way exchange with professionals.

💸 86% of consumers are willing to pay more for a superior customer experience, while 65% find it more decisive than effective advertising. Guy Kawasaki, an early Apple marketer, theorized customer enchantment in his 2011 book, focusing on three pillars: being likable, creating trust, and delivering the best products/services. French author Alexandre Dubarry added four secrets to enchantment in 2015. Companies like Nike and Netflix prioritize customer-centric strategies. Leaders in customer experience see revenue growth 14% higher than others, according to a 2016 Forrester report.

📝 The concept of Voice of the Customer (VoC) was first theorized in 1993, aiming to identify and prioritize customer needs to improve product and service quality. VoC programs include collecting and analyzing feedback, prioritizing actions, and tracking performance to enhance customer satisfaction. Key channels for VoC data include Google Business profiles, sector-specific review platforms like Tripadvisor, online directories like Pages Jaunes, social networks, company websites, and various communication vectors such as emails, calls, and chats. Customer satisfaction surveys are also essential for mass qualitative feedback. Tools like CRM and online reputation solutions, such as Guest Suite, are recommended for managing VoC strategies.

💳 Les passerelles de paiement sont essentielles pour la gestion des paiements numériques dans les établissements d’hébergement, assurant un environnement sécurisé et réduisant les risques de litiges. Elles doivent être conformes avec PCI-DSS, PSD2, et SCA pour garantir sécurité et fiabilité. Les frais varient et les hôteliers doivent évaluer la capacité de la passerelle à gérer les paiements, y compris en multi-devises, et son intégration avec le PMS. Zak de WuBook est un exemple de système de gestion hôtelier qui s'intègre avec des passerelles de paiement majeures pour une gestion fluidifiée des transactions.