Julia Luczak-Rougeaux, auteur/autrice sur Le 10 Minutes Hôtelier - Page 16

2 min

Booking remodèle sa relation client en y intégrant de l’IA

💳 Booking.com partners with HiJiffy to revamp customer relations, centralizing communication across email, WhatsApp, in-app messaging, chat, and social media, adding WhatsApp as a contact point. The platform now offers hoteliers a single interface to manage client requests, excluding structured requests like check-in/out and parking. Hotels can initiate conversations from booking to 7 days post-departure; clients can reach out up to 66 days post-departure with hotels having 14 days to respond. AI-generated automatic responses for common questions are planned, pending Booking API limitations.

2 min

A quoi ressemblera le monde de l’aérien en 2050 ? (Partie 3)

✈️ Aéroports de Paris projects the future of aviation and airports by 2050, focusing on the role of AI and automation. Air Space Intelligence saved Alaska Airlines 480,000 gallons of fuel and cut carbon emissions by 4,600 tons in six months using AI. Schiphol Airport in Amsterdam aims to fully automate ground operations by 2050 with autonomous vehicles like Oxa's. Robots are present in Belfast serving meals, Heathrow cleaning lounges, and Dubai's Sara assisting check-ins. San Antonio Airport in Texas is hiring a security robot capable of detecting thermal anomalies and photographing passengers triggering alarms. Schiphol is expanding its team with 19 baggage-carrying robots from Cobot Lift.

2 min

Le groupe Lufthansa lance « Startup Gate » pour collaborer avec des jeunes pousses

✈ The Lufthansa Group, through its Lufthansa Innovation Hub, celebrates its 10th anniversary this summer and introduces "Startup Gate" to foster collaboration with startups. Since the early summer launch, four partnerships have been formed, including a significant one between Lufthansa Ground Operations and robotics startup Ottomy at Munich Airport. The hub has also developed Pendle, a machine learning project to cut food waste on flights, and Cosmos, a spin-off company working to improve airline and ground service provider collaboration.

2 min

Lorsqu’ils sont en vacances, les utilisateurs de TikTok sont plus susceptibles d’acheter un voyage

📱 TikTok study reveals users are 30% more likely to look for travel inspiration during holidays. Hashtags like #holidayshopping peak around events such as Halloween. The platform influences 52% of users for planning and 46% for sharing celebrations. End-of-year festivities see +80% travel-related gift purchases and a 60% increase in self-gifting compared to other social media. 1 in 7 users made a purchase following a TikTok discovery within the last 30 days.

1 min

Startups: voici la liste des fonds d’investissement pour les jeunes pousses françaises

💵 Serena Capital has compiled a list of investment funds for French startups across different stages, from pre-seed to growth, including notable investors like 20VC for pre-seed (BeReal), Founders Future for seed (Lydia, LaFourche), Elaia Partners for Series A (Criteo, Mirakl), French Partners for Series B (Big Mamma, LeCab), Quadrille for Series C and beyond (Blablacar, Evaneos), and ISAI for growth (Malt, Privateaser), covering funds in France, Europe, and the USA.

3 min

A quoi ressemblera le monde de l’aérien en 2050 ? (Partie 2)

✈️ ADP projects the evolution of airports by 2050, focusing on traveler experience and technological advancements. The airport of the future will offer hassle-free journeys with home baggage pickup, biometric security checks, facial recognition systems, advanced scanners, virtual assistants, and pre-ordered products waiting at gates. The market for smart airport technologies is anticipated to grow from $7.1 billion in 2022 to $24.3 billion by 2032. Startups like Bob.io and Alltheway offer city-center baggage collection to ease travel to airports. By 2025, 86% of airports plan to implement self-service check-in and baggage drop kiosks. UK startup Zamna developed blockchain technology to simplify identity verification, potentially saving airlines from fines. Augmented navigation aids, such as digital tags in Amman and laser technology from WeMaintain, enhance efficiency and accessibility. A positive airport experience can lead to higher passenger spending, with satisfied travelers spending an average of $44 in terminals compared to $29 by those with a disappointing experience.

2 min

Comment votre marque est-elle perçue par ChatGPT ?

📈 HubSpot has launched a free tool, AI Search Grader, using OpenAI technology to evaluate a brand's visibility on AI generative search engines like ChatGPT. It rates "brand sentiment" on a scale of 80, with higher scores indicating positive perceptions. The tool compares brands against competitors and offers improvement tips. The Louvre museum, analyzed by Muséovation founder Elisabeth Gravil, scored 53/80, while the British Museum scored 70 for its clear, detailed content.

3 min

A quoi ressemblera le monde de l’aérien en 2050 ? (Partie 1)

✈ The Aéroports de Paris group forecasts technological advancements in the aviation sector by 2050, focusing on sustainability. They've invested $20 million in SAF producer LanzaJet and joined forces with Air Liquide for hydrogen projects in airports. Flying taxis, like those from Volocopter, are expected to pollute less than ground transportation. Cochin Airport, India, will be the first solar-powered airport, while ADP sources 10% of its annual electricity needs for three Parisian platforms from solar farms in southern France. Smart Airport Systems developed an autonomous vehicle reducing aircraft ground movement carbon footprint by 5-20%. The EASA-certified Pipistrel Velis Electro electric plane is set for training use, with electric aircraft predicted to handle 25% of European traffic under 500 km by 2040. Startups are addressing airport waste through tracking and biodegradable solutions, and ISB Global has implemented waste management sensors in UK airports.

2 min

Cruncho veut aider les institutionnels à mettre en avant les évènements à proximité

🎭 Cruncho, a Franco-Swedish company founded in 2015, enhances institutional agendas by considering location, preferences, and weather. No global open database for events exists, as Mapstr's CEO Sébastien Caron noted in 2023. Cruncho's "event manager" multiplies a destination's events by 4 within 6 months post-launch. It aggregates data from Ticketmaster, Eventbrite, Facebook Events, and local APIs. The firm won Atout France's AMI for the customer journey, developing an agenda for the 2024 Olympics and Paralympics, referencing 110,000 points via ADN Tourisme's API. Cruncho plans to add a ticketing feature soon.

1 min

Rentalake, le « Airbnb des étangs », se lance en France cet été

🏖 Rentalake, known as the "Airbnb of ponds," started in France in June after the 2020 health crisis spurred French demand for tranquil local getaways. The platform offers rentals of water bodies from 2,000 m² to 30 hectares for activities like fishing, camping, and water sports, with optional accommodations such as mobile homes or chalets. Prices range from €30 to €900 per day, with 100 listings to date and a target of 300 by year-end.

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