Jean-Francois, auteur/autrice sur Le 10 Minutes Hôtelier - Page 2 sur 10

1 min

Bretagne : Une femme qui se plaignait de l’odeur de lessive d’un hôtel voisin déboutée

🛏 A Saint-Malo, a woman's legal battle against a neighboring hotel over laundry odor started in 2005. Her complaint about not enjoying her seaside second home led to a 2016 agreement for the hotel to use fragrance-free detergent. In 2021, she claimed the deal was violated, seeking €6,000 in damages. After being rejected by lower courts due to the statute of limitations, her appeal was dismissed by the Cour de cassation on July 11, 2022. Her fight with the hotel is now legally concluded.

3 min

Le voyage sensoriel de Kam Tsui, groom au sein de The Peninsula Hong Kong

🏗️ Kam Tsui, a deaf and mute bellhop at The Peninsula Hong Kong for ten years, embarked on a journey to all 12 Peninsula Hotels worldwide, as part of their global brand campaign "Peninsula Perspectives" launched in January 2023. The campaign highlights the staff's personal journeys and the cities where the hotels are located. Kam experienced cultural activities like traditional Filipino dance, tai-chi in Beijing, cricket in London, baseball in Chicago, and felt the vibrations of Thai gongs in Bangkok. His story, featured in a voice-over-free film, emphasizes sensory exploration and inclusiveness.

3 min

Cafetières, peignoirs, ampoules: les objets les plus volés par les clients des hôtels

🔔 A OnePoll survey commissioned by Hotels.com revealed that 38% of French guests admitted to stealing from hotels in 2022. US hotel chains like Marriott and Hyatt have no recent theft statistics, yet theft of items such as towels, hangers, dryers, speakers, coffee makers, pillows, irons, and even TVs has been reported. Hotels now use bank card imprints, GPS trackers, and access monitoring to deter theft, while encouraging guests to take branded items like pens and miniature sewing kits.

2 min

L’hôtellerie-restauration signe un accord pour la formation

📙 The hospitality sector, with 1 million workers and an annual need for 100,000 skilled individuals, sees only 50,000 new trainees each year. In response, an accord was signed by syndicate and employer representatives of Cafés-Hotels-Restaurants (HCR) after 24 months of intense negotiations. This agreement aims to boost resources for professional training, improve continuous education, support new employees, and valorize sector jobs by investing in information, orientation, and validation of prior experience (VAE). Initiatives under this agreement will be implemented nationally and regionally to address local needs.

3 min

L’UMIH et Action Logement s’allient pour les saisonniers

🏡 L’UMIH and Action Logement Groupe signed an agreement on July 16 to create housing suited to their employees' needs. The partnership focuses on promoting Visale guarantee, providing affordable housing, and assisting seasonal workers with housing. Since 2016, Visale has helped 1.2 million people access private housing, proving crucial for 77% in finding housing near work. From June 4, 2024, seasonal workers are eligible, aligning with the 2023-2027 five-year agreement with the state. This initiative targets the development of housing, particularly for seasonal workers, by analyzing project feasibility and leveraging respective expertise for comprehensive solutions.

1 min

Les salariés de l’hôtellerie-restauration veulent la fin du travail le dimanche… Ou être payé double

📑 On May 27, 2024, the Front Uni de la Restauration 44 (Fur 44) demonstrated at the UMIH44 annual meeting in Divatte-sur-Loire, demanding increased wages, recognition, and coverage of occupational diseases, and the end of Sunday work or double pay for it.

2 min

L’IA va révolutionner l’hôtellerie et la restauration, selon l’UMIH

📢 Eric Abihssira, Vice-President of the UMIH, anticipates an AI revolution in the hospitality sector, leveraging innovative startup solutions. AI could enhance client experiences, e-reputation, and streamline reservations and wait times. Restaurants could manage stocks more efficiently, with AI suggesting daily menus based on weather patterns. Gilles Gateau of the Apec notes that a majority of enterprises are undecided about using AI. Source: La Tribune

2 min

B&B HOTELS renforce son équipe de direction sur le périmètre Western Europe

🏨 B&B HOTELS Western Europe expands its executive committee with Marie Bocquillon as HR Director and Olivier Lucas as Operations Director, targeting growth and performance. Bocquillon brings expertise from roles at ArcelorMittal, CGI, AXA, and Louvre Hotels Group, while Lucas offers 30 years of management experience from Renault, Saint Gobain Abrasives, Lapeyre, and Sonepar France. B&B HOTELS, founded in Brest in 1990, operates 770 hotels in 17 countries and plans further expansion after opening 170+ hotels since 2022.

2 min

Hôtellerie et restauration : une commission d’indemnisation économique liée aux Jeux olympiques va se mettre en place pour les entreprises lésées

🏅 Franck Delvau, president of the Union des métiers et des industries de l’hôtellerie in Île-de-France, highlighted that over 50% of Olympic tickets were purchased by locals, impacting hotel stays. SNCF train ticket prices rose faster than inflation, affecting tourists’ budgets. A compensation scheme will be proposed for verified losses due to the Olympics, potentially funded by the Ministry of the Interior or the Ministry of Transport. Businesses within Olympic red zones may face operational challenges, impacting various services from refueling to emergency repairs.

4 min

Hébergement et Restauration pèsent 126 milliards d’euros dans la consommation des ménages

📈 In 2023, French household expenditures in Accommodation and Restaurant (HR) ranked 4th at €126 billion, up 5.5% in volume from 2022. Restaurant expenses increased by 4.9% to €97.6 billion, while Accommodation grew by 7.7% to €28.4 billion, surpassing pre-crisis levels by 3.1%. Overall consumption rose by just 0.7%, with HR outpacing other sectors except for vehicle purchases (12%), transport services (10.4%), and cultural services (10.1%). French expenditures abroad grew by 17.1%, exceeding foreign tourist spending in France by 16.2%.

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