Hugo Pellegrin

🚄 Myke Hide, CTO of Trainline, 2023, UK, Europe. Trainline aims to become the leading global rail booking platform by integrating with 300 transport providers via "Platform One". AI enhances personalization, pricing, and journey suggestions. By 2025, their AI-powered travel assistant, available on iOS and Android in the UK, automates complex requests like delays and refunds. Internally, AI tools support their 1,000 employees, including 600-700 technical staff. Trainline collaborates with ChatGPT, leveraging Model Context Protocol servers.

💸 In 2024, Southwest's Rapid Rewards generated $8.8 billion, constituting 21.1% of its revenue. Despite these figures, 95% of reviews for top loyalty programs rate them poorly. Frustration grows as costs for flights, like a business class transatlantic seat, now require up to 150,000 miles. Meanwhile, 89% of baby boomers are loyal to airline programs compared to 65% of Gen Z. Start-ups, receiving nearly $500 million in 2024, aim to improve flexibility and personalization in rewards.

💰 Bhutan partners with Binance Pay and DK Bank to launch the first national cryptocurrency payment system for tourism. With 1,000 local merchants onboard, tourists can use Bitcoin, Ethereum, and stablecoins for expenses. Average crypto-spending tourists spend $1,000, tripling typical tourist spending. The initiative aims to attract 300,000 tourists annually by easing financial transactions, even in remote areas, through mobile and QR code payments, boosting Bhutan's tourism and financial inclusion.

🤖 Frédéric Brajon, co-founder of Saegus, discusses the rapid evolution of AI agents and Multi-Agent Systems (MAS), highlighting their transformative impact on e-commerce by the end of 2025. As AI democratizes, businesses must adapt by modeling customer knowledge to remain competitive. AI agents will streamline tasks like travel bookings, leveraging platforms like MCP, which standardize interactions but require secure authentication. By 2025-2026, companies must integrate AI for productivity, anticipating a fully autonomous assistant within five years.

📰 Cloudflare's "Pay per Crawl" solution launched in 2025, allowing websites to authorize, charge, or block AI bots from scraping content. Tested by publishers like The Associated Press and platforms such as Reddit, the service aims to regulate unauthorized content extraction. Cloudflare's security tools, protecting 20% of web traffic, have over one million sites blocking AI bots since September 2024. Explicit permissions are now required for AI data extraction, reshaping potential economic models in the web era.