Hugo Pellegrin, auteur/autrice sur Le 10 Minutes Hôtelier - Page 13 sur 32

1 min

Egyptair améliore sa connectivité à bord avec SITA

✈ Egyptair, 2025, partners with SITA to modernize network infrastructure. Where? Globally, targeting ground operations efficiency. How? By enhancing bandwidth, resilience, and security through SITA Connect Go. The plan includes Secure Service Edge (SSE) and improved messaging, ensuring better service reliability. Who? Egyptair CEO, Captain Ahmed Adel, emphasizes supporting tourism growth and operational excellence with cutting-edge solutions. Why? To meet rising passenger demand and streamline Community Departure Control System (DCS) processes for profitability.

2 min

Accor lance une centrale de réservation en ligne pour le MICE

📅 Accor, a global hospitality leader, will unveil its new digital reservation system, MeetingPackage, by late 2025. This platform will integrate 5,600 hotels and resorts globally, offering access to 2.5 million m² of event spaces and over 800,000 rooms. Enhancing group management and business clientele service, Accor aims to leverage a business travel market projected to grow from $933 billion in 2022 to $1.4 trillion by 2026, with additional features anticipated in 2026.

2 min

Le Travel est-il à la page sur le paiement mobile ?

💻 TravelTech Show, conducted with 94 tour operators, reveals less than one-third have mobile-optimized booking and payment systems. In 2022, 49% of sales were via mobile, but integration complexity (37%), security concerns (15%), and high transaction fees (13%) hinder adoption. Future Market Insights projects the mobile app market will reach $212 billion by 2035. Meanwhile, 83% of companies avoid cryptocurrency solutions. November 2024 data shows 58% of 25-34-year-olds and 52% of 18-24-year-olds find travel inspiration on social media.

1 min

En rachetant Despegar, Prosus ajoute le Travel à son portefeuille de services

🌐 Prosus acquires Despegar, a major Latin American OTA, enhancing its digital services ecosystem. The deal, approved by Despegar's board and shareholders, was finalized with regulatory clearances. Prosus aims to serve over 100 million clients across various sectors. This acquisition offers Despegar access to Amsterdam-based Prosus's AI expertise. CEO Damián Scokin highlights accelerated growth and innovation. In March 2024, Despegar introduced Sofia, an AI travel agent, to streamline trip planning.

1 min

Tern lève 11,5 millions d’euros et lance de nouveaux outils pour les agents

🚀 Tern, an American startup, raises 11.5 million euros (13 million dollars) in Series A funding led by Viewpoint Ventures. Founded in 2022, Tern now serves 1,050 travel agencies with a unified system. Total funding reached 17 million dollars. Plans include AI integration, payment solutions, and app updates. Customer service teams will double by end of 2025 for 24/7 availability. Tern joins Signature Travel Network.

3 min

Expedia s’intègre aux agents IA d’OpenAI et Microsoft

🚀 Expedia, in May 2025, at its annual conference in Seattle, announced integration with OpenAI's Operator and Microsoft's Copilot Action. The initiative includes new APIs for its B2B platform, offering access to car rentals from 110+ brands in 190 countries and 170,000 tourist experiences. The AI-driven tools aim to optimize operations, potentially saving 8 million hours and €105 million annually. This move strengthens Expedia's AI capabilities in travel booking and customer engagement.

3 min

Comment intégrer l’IA au pilotage de l’activité hôtelière ?

📱 Thomas Yung, founder of My Hotel Reputation, highlighted AI solutions for hospitality at #CMonthebeach in Toulon. Since ChatGPT's launch in November 2022, AI integration in hotel operations is still developing. In 2025, AI provides competitive advantages similar to having a website in 2001, automating tasks like newsletters and e-reputation management. AI tools like Velma, MakemeGlow, Angel IA, and Fairguest streamline operations. Despite challenges, AI adoption offers long-term benefits for hotels.

3 min

Comment accompagner la digitalisation des activités touristiques ?

🗺 In the digitalization of tourism activities, 70% of providers lack online sales solutions, while OTAs like Viator and GetYourGuide account for 23% of sales, with a 152% online sales increase from 2019 to 2025. Marseille's OT leverages Youbook By Région Sud and MarseillExperiences.com for better tourist flow management, with 50 providers offering 190 local experiences. In 2024, the platform saw 1.1 million visitors, a 40% increase from 2023, and charges a 12% commission, reinvested into the platform, versus OTA's 20-30%. Saint-Tropez's Amusez-vous.net also uses Youbook and lists 310 leisure activities from 90 professionals.

2 min

Hôtels : Room00 lève 400 millions d’euros pour son développement européen

🏨 Room00, a European tourist accommodation network, secures €400 million from King Street Capital Management for European expansion, targeting Spain, Portugal, and Italy. Funds are earmarked for acquiring and renovating prime-location hotels in strategic micro-districts in cities like Madrid, Barcelona, Lisbon, Porto, Milan, Rome, and Florence. Room00 operates over 2,500 rooms across 50 assets and aims to grow to 200 properties and 15,000 rooms in Southern Europe within four years, plus a London debut by end of 2025, adding 20 sites and 1,000 rooms.

5 min

10 tendances susceptibles de transformer le Tourisme d’ici 2035

🌍 Armelle Solelhac, CEO of Switch, forecasts 10 evolving tourism trends blending traveler expectations and industry shifts by 2035. 62% of travelers value feelings over visited places. Gen Z and Millennials prefer solo travel, accounting for 63% and 59% respectively. Pop culture events like Taylor Swift's tour generate significant revenue, with her US shows earning $27.3 million from seasonal rentals. 51% of high-income parents invest in meaningful family vacations. Sustainable tourism is gaining traction, with 70% of travelers desiring a positive impact on destinations. The "sleep tourism" market is valued at over $640 billion with a $400 billion growth expected by 2028. Aviation innovation focuses on wellness and multimodal travel, enhancing customer experience beyond decarbonization efforts.

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