Top News

🏨 Amanda Hyndman appointed as Mandarin Oriental Hotel Group's Chief Operating Officer, effective November 1, 2024, succeeding Christoph Mares upon his retirement. Hyndman, with over 30 years in luxury hospitality and 18 years at Mandarin Oriental, has held leadership roles in the UK, Hong Kong, Bangkok, Washington DC, and was Group Director of Quality & Room in 2020, and Chief People & Culture Officer in May 2023.

🖥 Bill Gates, cofounder of Microsoft, predicts that AI will soon revolutionize work, interaction, and decision-making, with personal AI assistants becoming commonplace. In a "Possible" podcast, Gates discussed AI's rapid evolution, notably its unexpected focus on intellectual tasks. Traditional programming languages will largely be ceded to natural language, allowing direct interaction with intelligent assistants. AI will streamline business operations and could lead to software provider ecosystem changes. Personal AI assistants will manage tasks like finance analysis, schedule organization, and email sorting, even adapting interfaces to user needs and facilitating major projects like home buying. AI's potential extends to travel planning, revolutionizing trip organization, with the future question of whether Google or a tourism player will lead this shift.

📺 Wifirst adapts TV solutions to IP and coaxial infrastructures, ensuring seamless integration for hotels. They provide a comprehensive TV project management, including channel reception and distribution, Smart TV integration, and customizable TV portals with connected services like Chromecast. Proactive supervision and maintenance guarantee a high-quality, uninterrupted guest experience, leveraging technology to enhance in-room entertainment and information.

📢 Jimmy Suh, visionnaire dans l'hôtellerie, a été promu Président du Groupe Arlo Hotels après y avoir été Chief Commercial Officer. Ayant rejoint Arlo en 2021, il est le fondateur de la plateforme One Night, lancée en 2016 et spécialisée dans les réservations d'hôtels de dernière minute. Auparavant, il a occupé des postes clés chez Standard International et Loews Hotels, développant des stratégies de marketing numérique et de gestion des revenus.

🏠 During the European Week for the Employment of People with Disabilities, the UMIH 01 (Union des Métiers de l'Hôtellerie-Restauration de l'Ain) promotes the "Saveurs Solidaires – Des étoiles vers l’emploi" initiative. Two chefs from UMIH 01 lead a "Recruit Differently" campaign targeting job seekers with disabilities. Candidates and recruiters participate anonymously in a cooking workshop, making a starter, main course, and dessert, followed by rapid networking sessions post-reveal at coffee. The objective is to uncover candidates' potential and positively address disability.

💰 Bernard Arnault, CEO of LVMH, decided on key appointments: Maud Alvarez-Pereyre as HR Director and Executive Committee member from Dec 1, 2024. Jean-Jacques Guiony will become CEO of the Wines & Spirits branch, Moët Hennessy, replacing Philippe Schaus and joined by Alexandre Arnault as Deputy CEO from Feb 1, 2025. Charles Delapalme to become CEO of Hennessy. Cécile Cabanis to succeed Guiony as Group CFO from Feb 1, 2025. Guillaume Motte, CEO of Sephora, joins the Executive Committee on Jan 1, 2025.

🌱 With rising customer sensitivity to environmental impact and corporate RSE (Corporate Social Responsibility) criteria, developing a CSR approach is crucial for businesses. New regulations have strengthened, leading to the Tertiary Decree's energy consumption reduction targets, with first deadlines set for 2030. Hotels are now required to engage in sustainable development, with industry leaders advocating a "zero carbon" approach. Key practices include energy renovation, combating food waste, and sorting/valorizing bio-waste. Further insights and expert opinions can be found in the "Green – Industrie Hôtelière" November issue, no. 765.

🏖 Bpifrance's Accélérateur Tourisme & Loisirs, in partnership with Banque des Territoires, celebrated 5 years, aiding over 140 French tourism SMEs like hotels, restaurants, travel agencies, with digital transformation. Companies saw a 40% revenue increase from 2022 to 2023, outpacing the sector's 24% growth. Tools offered include loans, investment funds, and training. It addresses environmental sustainability and employment market challenges, helping businesses adapt to economic and environmental shifts.

🏠 Champagne Hospitality, after gaining global recognition with the Royal Champagne Hotel & Spa in the Champagne region, is set to make a significant impact with the opening of the Château de la Commaraine. The 12th-century chateau, located in the renowned village of Pommard, has undergone a four-year rehabilitation overseen by Bâtiments de France. The Château de la Commaraine will be the first five-star establishment in Burgundy offering an immersive vineyard experience, with a unique four-hectare Monopole of Pommard Premier Cru. It will feature 37 rooms and suites, a spa, a pool, and two restaurants led by Christophe Raoux, a Meilleur Ouvrier de France. Guests can enjoy unique experiences related to the region's terroir and wines, including cellar visits and viticulture activities.

📊 Le Net Promoter Score (NPS), créé par Fred Reichheld, évalue la probabilité qu'un client recommande une marque sur une échelle de 0 à 10. Clients catégorisés comme promoteurs (score 9-10), passifs (score 7-8) ou détracteurs (score 0-6). NPS se calcule en soustrayant le pourcentage de détracteurs de celui des promoteurs, variant entre -100 et +100, indiquant la satisfaction et la fidélité client. Secteurs tels que l'hôtellerie, le retail et la technologie bénéficient particulièrement du NPS pour adapter leurs services aux attentes des clients. Améliorer le NPS nécessite la collecte et l'analyse des retours clients ainsi que la mise en œuvre d'actions pour optimiser le service client et encourager les recommandations. Guest Suite aide plus de 10 000 points de vente à gérer leur satisfaction client avec des enquêtes personnalisables, des analyses de données et la diffusion d'avis clients.