Room Checking

1. The Concept Behind The Social Hub: A Hybrid Hospitality Model The Social Hub is a unique hospitality brand that blends elements of student housing, extended-stay accommodation, and traditional hotel…

HITEC Indianapolis proved invaluable for us – an ideal forum to take the industry’s pulse, pinpoint emerging trends, and uncover unmet needs. The most surprising takeaway? Even in 2025, the dinosaurs…

About Michel Reybier Hospitality Luxury hospitality is defined by its unwavering commitment to personalized service, where every detail, from the temperature of the welcome drink to the arrangement of fresh…

What Is Hyper-Customization in Hospitality? The term ‘hyper-customization’ has been gaining prominence in recent years. First introduced widely in hospitality circles during recent years and has become an essential component…

Why Checklists Matter in Hotels When was the last time a guest walked into a hotel room and noticed something off – a missing towel, a dirty mirror, or even…

This week, we discussed how guest segmentation in hotels can introduce operational complexities. Now let’s take a closer look at how these complexities manifest in day-to-day operations—especially around housekeeping and…

The Complexity of Mixed-Segment Hotels Hotels today cater to a wide variety of guest types, often serving short-stay, mid-stay, and long-stay clients within the same property. Additionally, some hotels branch…

Ai has gotten a lot of hype recently…i’m sure you are all using ChatGPT, mastering the science of the prompt. Me too… to be honest… Merci d’avoir lu Le Substack…

Jonathan Weizman, CEO, RoomChecking One question I’m often asked as the CEO is what’s happening with RoomChecking? You don’t communicate at all! Well, today, I want to change that. Let…