Elie Cohn

What Is Hyper-Customization in Hospitality? The term ‘hyper-customization’ has been gaining prominence in recent years. First introduced widely in hospitality circles during recent years and has become an essential component…

Why Checklists Matter in Hotels When was the last time a guest walked into a hotel room and noticed something off – a missing towel, a dirty mirror, or even…

This week, we discussed how guest segmentation in hotels can introduce operational complexities. Now let’s take a closer look at how these complexities manifest in day-to-day operations—especially around housekeeping and…

The Complexity of Mixed-Segment Hotels Hotels today cater to a wide variety of guest types, often serving short-stay, mid-stay, and long-stay clients within the same property. Additionally, some hotels branch…

Ai has gotten a lot of hype recently…i’m sure you are all using ChatGPT, mastering the science of the prompt. Me too… to be honest… Merci d’avoir lu Le Substack…

Jonathan Weizman, CEO, RoomChecking One question I’m often asked as the CEO is what’s happening with RoomChecking? You don’t communicate at all! Well, today, I want to change that. Let…