Gestion hôtelière

🔔 A OnePoll survey commissioned by Hotels.com revealed that 38% of French guests admitted to stealing from hotels in 2022. US hotel chains like Marriott and Hyatt have no recent theft statistics, yet theft of items such as towels, hangers, dryers, speakers, coffee makers, pillows, irons, and even TVs has been reported. Hotels now use bank card imprints, GPS trackers, and access monitoring to deter theft, while encouraging guests to take branded items like pens and miniature sewing kits.

🍗 Christian Segui, a Meilleur Ouvrier de France and Executive Chef at EHL Hospitality Business School in Lausanne, shares his poultry sausage recipe for 8-10 people. Ingredients include 400g pork lean, 350g chicken fillet, 250g Colonnata lard, 16g sea salt, 3g Espelette pepper, 50g shallots, 15cl dry white wine, and fresh tarragon. Mix the meats with seasoning on the eve and refrigerate at 3°C overnight for flavor enhancement. Sausages can be cooked in a pan, BBQ, or oven grill for 10-12 minutes, with no additional seasoning during cooking to preserve natural flavors.

📓 Syndicat and employer representatives in the French Cafés-Hôtels-Restaurants sector unanimously signed a historic agreement. They committed to increasing training funds with a contribution rising from 0.2% in the first year to 0.35% in the second, and 0.5% from the third year onwards. Facing recruitment challenges with a need for 100,000 qualified personnel annually and only 50,000 new trainees per year, this initiative aims to boost training and employment attractiveness. The agreement, a 24-month effort, awaits official validation for a January 1, 2026 implementation.

🐶 In France, there are 18 million dogs and cats in 2024. Booking and Tripadvisor offer pet-friendly accommodations filters. A 2021 survey revealed that 23% of French travelers choose accommodations based on pet policies. La Marine, a 4-star hotel, and La Sivolière, a 5-star establishment, offer extensive pet services, including custom beds and room-service menus. Services like Maison Lilibeth's custom pet products help hotels stand out. Ibis Budget Nice Californie Lenval charges an extra €5 per day per pet, while La Sivolière charges €35 per night plus €25 for pet room service.

🍺 Athletes at the Olympic Village complained about food quantity, with issues like egg rationing reported on Wednesday. Sodexo Live!, the official catering partner, is addressing these complaints by increasing volumes after high demand for certain products. The Village serves 40,000 meals daily. Despite initial problems, athletes praise the food quality, variety, and balance.

👨️ At an EHL roundtable on hotel management during war, industry leaders from American Colony Hotel in Jerusalem and InterContinental in Kiev shared experiences, highlighting the shift in clientele post-crisis, with an influx of journalists and diplomats. Discussions delved into maintaining high standards amidst conflict, prioritizing security, and providing psychological support to staff. Financial adaptability, focusing on cash flow over budgeting, and ensuring wellbeing through amenities like on-site sleep arrangements and psychological services proved crucial. The event underscored hospitality's role in human needs fulfillment and societal impact during crises.

🛏 Easytex, a bedding solutions specialist, unveils new summer products including a lightweight 200g/m2 duvet, a firm pillow made of 100% recycled polyester available in two sizes (60x60cm and 50x70cm), and a "Confort Plus" mattress topper for older and new mattresses. To protect these items, Easytex offers a washable, waterproof, breathable "Rénove pillow/mattress premium" with a ZIP, and an upscale "Rénove pillow imperméable Confort Plus" also with a ZIP. Additionally, there's French-made polycotton bed linen, a 2-in-1 (shower and shampoo) distributor bottle, honeycomb slippers, and storage covers for pillows/bolsters and duvets for professionals preparing for the season.

🏨 In Nantes, the Ibis Nantes Centre Gare Sud offers day use near the SNCF station with free Wi-Fi and private parking. The Mercure Nantes Centre Grand Hotel provides an elegant four-star experience with a fitness room and professional services. Novotel Nantes Centre Bord de Loire combines nature with city life, family-friendly amenities, and bike rentals. La Pérouse Hotel boasts modern design and a central location, offering organic breakfast. The Radisson Blu Hotel, housed in a former courthouse, features a five-star stay with a gourmet restaurant and wellness spa, centrally located near Nantes' main attractions.

🎭 In 2023, Puy du Fou became France's fourth most-visited theme park with 2.6 million visitors, boasting 26 dining areas. Emphasizing quality, the park sources locally with over 50% of suppliers within the Vendée region and 70% within 100 km. It operates its own 1.6-hectare certified organic vegetable garden, supplemented by a local farm partnership. To accommodate guests, around 2,000 seasonal talents are hired, with 60% returning annually. The park, which employs 600 people including 70 permanent staff, offers immersive historical experiences across 5 hotels and 34 restaurants and bars. The Grand Tour, a new Belle Époque train attraction, will debut in summer 2025, featuring a 4,000 km, six-day journey serviced by around 30 newly recruited talents.

🏨 Accor repositions ibis London Earls Court as a co-branded Mercure and ibis establishment, post multi-million-pound renovation. The new Mercure and ibis London Earls Court Hotel will feature 226 ibis rooms and 282 Mercure rooms. A soft launch by the end of the month introduces 226 ibis rooms, 144 Mercure rooms, Barnaby's restaurant, and a well-equipped Mercure meeting space. Full completion expected by early 2025, with meeting spaces for up to 1,200 people and a ballroom for 800.