Gestion hôtelière

💳 IDC study from July 2023 indicates that Mews Hospitality Cloud with Mews Payments improves front desk staff efficiency by 24%, employee productivity by 23%, increases Average Daily Rate (ADR) by 6.8%, and grows customer engagement time by 35%. Mews' all-in-one platform is shown to generate an average of €272,000 in additional annual revenue, with hotels saving over €100,000 annually on booking engine fees, while reducing revenue losses from no-shows.

🏨 Guilain Denisselle highlights the importance of excellent service during high occupancy periods in the hospitality industry, where every task should be efficient or automated. The guide titled "How to Excel During Peak Activity Times with Mews" suggests technology can significantly aid in perfecting hotel operations, enhancing customer satisfaction, and maximizing revenue. The guide recommends strategies such as automating pricing, simplifying check-ins via Mews Kiosk, granting more online autonomy to guests, using an easy-to-read calendar, optimizing space allocation strategy, improving room service operations, offering seamless upsells, simplifying the booking process, highlighting other properties, managing parking within the PMS to boost revenue, streamlining payment processing, digital ordering, providing digital keys, and relying on a dependable technological ecosystem.

🍴 The 7th edition of France's National Contest for the Best Breakfast and Brunch takes place on November 27, 2024, at École de Paris des Métiers de la Table in Paris (17 rue Jacques Ibert - 75017 PARIS). Contestants are challenged to create original dishes inspired by the country's diverse cheese and dairy products. Ten trophies will be awarded, with eight regions represented. The jury includes star chefs, culinary critics, and experts, presided over by Xavier THURET, a renowned French cheesemaker.

🏨 The Kyriad La Rochelle Centre-ville, after 1.5 years of renovations and an investment of nearly 1 million euros, now offers a complete renovation of its 45 rooms, including 2 accessible for disabled guests, and its common areas. The hotel features 41 double/twin and 4 family rooms, all upgraded with high-quality bedding, memory foam pillows, flat-screen TVs, and private bathrooms. The ground floor—reception, breakfast room, lobby, and bar—has been entirely refurbished, embracing a unique design and serving regional products from partners such as Les Autruches de Laurette and local beer producer Beun’aise.

🏨 L'Hôtel Le Belmont Paris, situé près des Champs-Élysées, fête ses 70 ans, héritage de la famille Temimi depuis 1972. Kablouti Temimi a acheté l'hôtel et a commencé sa rénovation, poursuivie par son petit-fils Walid Temimi en 2011. L'établissement a subi une rénovation de 7 millions d'euros en 2013 sous la direction de Walid.

💰 Un plan budgétaire hôtelier, considéré comme une feuille de route financière alignée sur les objectifs stratégiques, inclut les dépenses et revenus prévus sur un exercice, impactant la prise de décisions à tous les niveaux. Il englobe les revenus de réservations, services supplémentaires, ventes F&B et couvre les frais de fonctionnement, fonds marketing, et dépenses globales. Essentiel pour la gestion et l'organisation efficace des opérations quotidiennes, il se décline en plans départementaux, opérationnels, consolidés, de trésorerie et sur les immobilisations. L'établissement d'un tel plan suit cinq étapes clés : rassembler des données, définir des objectifs, faire des prévisions, allouer des ressources et suivre, ajuster, mettre en œuvre. Des prévisions réalistes, un fonds d'urgence et la flexibilité sont cruciaux pour éviter des erreurs communes. Un plan budgétaire efficace joue un rôle déterminant dans le succès à long terme d'un hôtel.

🍽 UmiVitalité, a new social protection solution for hospitality professionals, is now available across France, resulting from a partnership between UMIH and social protection management expert Colonna. This mutualist offer provides exclusive benefits, competitive prices, and Colonna's expertise. It currently covers employee health and welfare regimes and will soon include health and welfare guarantees for business leaders (TNS) and damage coverage.

💸 Key facts about optimizing hotel gift voucher management include downloading a practical guide with a complete checklist, in collaboration with Hospitali-T, to ensure all services are aligned and recommendations effectively communicated. The guide covers writing and applying hotel procedures with focus on PMS treatment, buyer and beneficiary interaction, and team coordination. Learn more at MyBeezBox blog. Meet us at stand C029, pavilion 7.3, from November 3 to 7, for chocolate tastings with Maison Alléno & Rivoire and a contest to win a gift voucher.

😆 A seasoned F&B Director with two decades of experience in prestigious establishments in France and internationally, encountered flatterers, known as "fayots" in French. However, their presence was negligible in English and Australian hotels of groups like Accor or IHG. The phenomenon was notably more prevalent upon returning to continental Europe, including Spain and France, in 2017, where interpersonal relationships often dictate one's career trajectory. Flatterers are recognized for creating discord and self-promotion at the expense of colleagues.

🎉 Ibis celebrates its 50th anniversary with the launch of "Go get it," a campaign highlighting the brand's spirit and inviting travelers to fulfill their travel desires. Known as the most recognizable economy hotel brand globally, Ibis initiated the movement of affordable quality travel experiences in 1974, redefining budget hospitality standards. The campaign spotlights various travel motivations and underscores travel accessibility. Jean-Yves Minet, the Director of Mid-Range and Economy Brands at Accor, emphasizes Ibis's half-century legacy as an economy segment leader due to their commitment to ensuring guests have an excellent stay at an affordable price.