Gestion hôtelière

🍽 Room service, once exclusive to luxury hotels, now offers additional opportunities for medium to large establishments, and even small ones. It involves delivering meals, snacks, or drinks directly to guest rooms, sometimes 24/7, including outside regular hours. Benefits include enhanced guest satisfaction, privacy, comfort, and potential for upselling and cross-selling hotel amenities. Disadvantages involve the need for dedicated staff, detailed logistics, and exceptional service delivery. Effective room service requires ease of use, quality food and drinks, professional staff, and strategic promotion. Personalized offerings can enhance the guest experience. Technology, such as WuBook's hotel management system (PMS) Zak, aids in structuring and managing room service offerings, with QR code menus, and provides detailed reports on orders and revenue for performance assessment and improvement.

🏠 Accor has released a new white paper titled "Making Waves: Reinventing Spa and Wellness to Meet Today's Demands," proposing a fresh philosophy for hotel well-being. The paper outlines Accor's priorities like reinventing pools, reimagining lounge and institute offerings, and revamping adult-only concepts. It gathers insights from a symposium by Accor's Wellness, Strategy, Design, and Development team, featuring perspectives from group specialists and international industry experts. The white paper scrutinizes the future of wellness, its major developments, and trends, positioning wellness as a growth lever and differentiator, especially in luxury and lifestyle sectors.

🏨 Since 2018, STRATÉGIE HÔTEL has assisted over 1,000 hoteliers. They recently launched a modernized website and a new service, SH Transaction, for hotel buying and selling. Their platform offers free personalized support, including Project Facilitation, a catalog of solutions, and informational monitoring. SH Transaction provides tailored assistance for hotel transactions, leveraging sector expertise and a network of partners.

💰 In 2024, OTAs accounted for an average of 40% of a tourism accommodation provider's bookings, yet were responsible for 80% of cancellations. No-shows, clients who do not show up despite having a reservation, represent a significant 5% of confirmed bookings, potentially costing a 50-room hotel nearly €70,000 annually, and a guest house between €2,000 and €4,000. Secure credit card guarantees via systems like Stripe have been recommended as a preventive measure, as they cost nothing unless the card is charged, and the provider only loses 2-5% of the reservation amount in fees instead of 100% of the revenue. Restaurants, historically affected by no-shows (one in five reservations), have seen a 40% year-over-year reduction in no-shows by adopting similar measures, such as card guarantees and confirmation reminders. The Fork (formerly La Fourchette) has taken steps to combat no-shows by prohibiting multiple reservations for the same time slot and offering triple confirmation via free emails or SMS for restaurant owners.

💳 Frais cachés en hôtellerie : Les frais cachés peuvent augmenter les charges annuelles et réduire les marges, apparaissant comme des commissions additionnelles, frais techniques, ou liés au traitement des transactions. Les frais de connectivité varient entre 30 € et 50 € par mois. Les régulations annuelles pour dépassements de plafonds de vente, par exemple au-delà de 40 000 €, entraînent des coûts supplémentaires. Des frais liés à des mises à jour ou nouvelles fonctionnalités, support technique payant (50 € par intervention), et frais bancaires comprennent des commissions d'interchange entre 0,3 % et 0,5 %, frais de traitement entre 1,5 % et 2 %, et commissions bancaires entre 0,2 % et 0,5 %. Un contrat VAD peut engendrer des frais fixes mensuels et proportionnels par transaction. MyBeezBox conseille la transparence des coûts et privilégie les solutions tout inclus, avec une mise en ligne rapide de la boutique cadeaux, idéalement en moins d'une semaine, et un support client inclus sans frais imprévus. Pour les fonctionnalités, il est conseillé de vérifier la multilinguie, personnalisation, gestion

🏕 In the Southern Alps, reservations for the first week of February vacations are ahead by +10.6 points (78.3%), while the second week sees an +18 point increase (85%), coinciding with holidays for residents of Marseille and Paris. The region has experienced recent snowfall, with more expected, benefiting the winter tourism season which accounts for 35% of the area's seasonal activity. Anticipation is high for the 2030 Winter Olympics, thanks to Renaud Muselier, President of the Provence-Alpes-Côte d’Azur Region.

🧵 In 2025, Lycée professionnel et hôtelier Saint-Jean-XXIII in Païta, Nouvelle-Calédonie, will launch a unique CAP textile care program with a laundry option. This responds to local needs in hospitality, health, industry, and professional laundries. The program, inclusive of students with disabilities, addresses a skilled labor shortage and features state-of-the-art equipment and a practical laundry facility for training purposes. Only six similar programs exist in France.

📖 Denis Courtiade authored "Pour Vous Servir," described as educational, instructive, and biographical, recommended for hospitality school students. The book details the evolution of restaurant service over 30 years, highlighting the importance of dining room professions, overshadowed by chefs like Alain Ducasse in gastronomic restaurants. Key themes include the value of mentorship, the progression of service demonstrated by the concept of "naturalité" at Plaza Athénée, and the significance of customer relationship personalization, empathy, and cultural adaptability.