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In the Product Highlight series, we have a closer look at various features and functionalities of the Console, the interface of our Guest Communications Hub. It’s a practical take illustrating how easy it is to improve your guest journey with the support of our conversational AI. This product highlight focuses on the sentiment analysis feature. What does sentiment analysis offer? This innovative feature gives the Console user an overview of the dominant sentiment expressed in conversations, associating emotions with every interaction with your guest or potential guest. Aplysia analyses a sample of dialogues and, based on key indicators, classifies each conversation with a Happy or Unhappy sentiment This artificial intelligence tool is essential to help you and your team prioritise guest conversations, transforming every interaction into an opportunity to improve your communication and guest satisfaction. Imagine that you have an emotionally intelligent assistant that improves prioritising your communications and makes them more effective! Where can I find sentiment analysis in the console? This function can be found in the Inbox of your HiJiffy Console, where you can filter conversations by sentiment analysis. How does it really help me? The chatbot is able to discern the sentiment of guests in certain messages they send. Are they happy or frustrated? The chatbot will tell you when the conversation is transferred to the console with two types of sentiment: A: A sense of dissatisfaction (Unhappy) B: A sense of satisfaction (Happy) This analysis will help you to make more informed decisions, as well as prioritise and personalise your customer service. HiJiffy’s sentiment analysis, available in the Console, is a revolutionary tool that provides deep insight and effective control over guest interactions. Its ability to classify emotions and feelings transforms the way we interact and respond to guests’ needs, from reception to hotel management. Now, conversations have become a valuable source of information and an opportunity to continuously improve the guest experience, which in turn drives operational efficiency, guest satisfaction and, of course, the success of your hotel. Need assistance with making the most of the Sentiment Analysis? Browse our Help Center and access over 200 articles exploring the practical side of using the Guest Communications Hub. From onboarding videos to step-by-step guides to troubleshooting, it packs valuable information available to you instantly at any time. If you need further assistance with making the most of your solution, reach out to your Customer Success representative.

In this Product Highlight series, we take a closer look at the various features and functionalities of the Console, the interface of our Guest Communications Hub. This is a practical approach that shows you how easy it is to optimise communication with your guests using our conversational artificial intelligence. In this article, we explore the AI Text Refinement feature. Where can you find it in the Console? If you go to the Inbox tab, you will find a magic wand icon on the right side of the bar where you normally write your messages. By clicking on this button, you’ll be able to choose one of the options available to refine your communication. A natural and correct translation Professionals in the hospitality industry usually speak at least two or three languages. But in an increasingly globalised world with a growing number of communications channels, it is impossible to demand that your team is fluent in all the languages there are. This is no longer an impossible feat. With our new AI-powered tool, it is possible to translate your messages. With just one click, your staff will be able to answer correctly and naturally sounding in languages currently including English, Portuguese, Spanish, French, German and Italian. Avoid losing a potential booking due to a poor translation or inability to understand a message in a foreign language. Say goodbye to grammar mistakes Even if you are fluent in the language but have doubts about an accent or verb conjugation, it’s possible to click on the Check Grammar option and make sure your message is 100% correct before it reaches the guest. The less common the language of the guest with whom you are communicating, the easier it is to make mistakes. Unless you use this advanced AI functionality, of course. Tone up the quality of your messages To communicate most efficiently with your guests, you need to adapt your language and tone of voice according to their travel intention, demographic, and the channel through which they reached you. Now, with the Change Tone functionality, your reception or reservations teams can choose whether they want to use an informal, professional, empathetic or even informative tone. Personalising your messages is now even more accessible and quicker to customise. Raise the quality of your communication With so many interactions we sometimes have with our guests, it is easy to become repetitive in answering them and providing information. It used to be difficult to find the time (and even the patience) to be innovative with your writing style. But with the “Rewrite” option, this has become a quick and automatic solution that will allow your teams to offer your guests an original, interesting and more human way of communicating. More direct messages? Or more complete information? You decide! Often, guests are given too much information about the different services hotels offer. Now, you can shorten your messages so that your guest receives only the most relevant information in a form summarised to their needs. However, the opposite is also possible. You can also expand your information without having to invest extra time in the process. It comes particularly useful when you don’t have the time to write longer messages, but want to offer a more comprehensive answers. Automatic messages: the basis of your automated interactions Take advantage of all the messages you create for your interactions with your guests, save them and send them whenever you need to. This tool aims to optimise your processes and save you time on the most repetitive tasks, making automatic messages an excellent tool. The good news is that you can also create messages that both you and your colleagues can use, thus avoiding duplication of effort. Or, if you prefer to write and send messages in a personalised way, you can do so in your private tab. Need assistance with making the most of the AI Text Refinement feature? Browse our Help Center and access over 200 articles exploring the practical side of using the Guest Communications Hub. From onboarding videos to step-by-step guides to troubleshooting, it packs valuable information available to you instantly at any time. If you need further assistance with making the most of your solution, reach out to your Customer Success representative.