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📊 The Global Revenue Forum expands to Paris for its first French edition on June 4, 2025, organized by BY Solutions and Profit Intelligence in partnership with Amsterdam and Madrid events. Themed "Unlock the Future of Profit," the forum focuses on AI-driven personalization and new tech in hospitality to enhance customer satisfaction and revenue. Featuring plenary sessions, networking breaks, and exhibitions, the GRF Paris expects over 150 attendees. Registration and details available at https://paris.globalrevenueforum.com.

📨 SoLike, established in 2018 and winner of the 2021 FoodHotelTech Start-up Award, launched an automated response feature for hotel e-reputation management on March 31, 2025, in Paris. This AI-powered technology preserves unique establishment identities and offers flexibility with 100% human, customizable hybrid, or 100% automated response options. Partner hoteliers report reducing weekly response time from 4 hours to less than 1 hour. SoLike aggregates reviews from over 50 sources, streamlining hoteliers' focus on service improvement. Contact: Cynthia Groleas, +33 (0) 1.89.16.58.85, hello@solike.review.

💻 Martin Soler, a specialist in hotel tech, highlights the significant transformation of hotel management systems (PMS), evolving from reservation tools to integrated platforms. Key trends include cloud-based PMS offering flexibility and real-time remote management; essential mobile applications for staff; system integration with RMS, Channel Managers, and POS for process automation; and data-driven customer personalization to enhance experience, automated communication, and revenue management for optimal pricing.

🏨 Global hotel groups are eyeing the Indian market, which bolstered Indian Hotels Company's financial results in 2024. IHCL, led by CEO Puneet Chhatwal, reported a 23% surge in revenue to €900M, with a record €313M EBITDA (+28%) and net profit of €205M (+63%). The 4th quarter alone contributed €261M. Room nights sold increased by 6%, outpacing the group's hotel offering growth of 3%. Domestic business travel, major events like Kumbh Mela, international concerts such as Coldplay, and a vibrant wedding season were the demand drivers.

🚨 In Nice, a conflict has arisen between the city's mayor, Christian Estrosi, and the recently renovated Anantara Plaza, a luxury hotel, due to ongoing complaints from residents about nighttime noise pollution like loud music and industrial air conditioning. Estrosi issued a formal notice demanding a swift resolution or face legal, financial, and regulatory penalties, especially ahead of international events such as the United Nations Ocean Conference in Nice. The hotel may have to undertake corrective measures and compensate neighbors if disturbances are verified by authorities. Anantara Plaza, a Belle Époque gem relaunched in late 2022, faces a challenge to balance luxury with neighborhood harmony.

🏨 At the FHT Paris 2025 summit, French hotel leaders discussed the essential role of digital transformation in hospitality. Key points included streamlining back-office operations with digital tools, real-time service improvements via mobile apps and sensors, and utilizing customer data for personalization. The digital shift aids sustainability by reducing waste and energy use. Success hinges on team engagement and the right tech partners. 57% of millennials say technology impacts their hotel choice. France is phasing out paper invoices by September 2026. A Cornell University study found that a one-point increase in the Global Review Index (GRI™) can raise room prices by 0.89% and occupancy rates by 0.54%. 68% of travelers seek eco-friendly hotels, with digital measures supporting this demand. The panel emphasized the importance of continuous improvement culture over seeking perfect solutions.

📗 Radisson Hotel Group has released its 2024 Sustainability Report, highlighting their commitment to transparency and positive impact. Their approach includes three pillars: Think People (with 30% leadership positions filled by women by 2024, 571,000 employee training sessions, and 236 hotels Safehotels certified), Think Community (over 57,000 volunteer hours for local projects), and Think Planet, promoting responsible and sustainable growth. Initiatives include financial support and solidarity actions through the Radisson People Foundation.

🏨 Accor has renovated over 70 hotels and has 60 ongoing or planned projects in Europe, aiming to align design, brand identity, and sustainability. The program focuses on high-end, mid-range, and budget hotels, emphasizing brand coherence, enhanced customer experience, and long-term operational performance. Notable renovations include Mercure Wien City in Austria, featuring Wiener Werkstätte and Art Nouveau elements, and Novotel Warsaw Centrum in Poland, celebrating its 50th anniversary.

🏠 The global wellness market is projected to reach $6.8 trillion in 2024 and is expected to grow to a record $8.5 trillion by 2027, according to the Global Wellness Institute. Wellness, both physical and mental, is a priority for 68% of people nationally and 67% globally, as per the World Health Organization (WHO). Despite economic challenges, geopolitical tensions, and climate change, the pursuit of wellness is shaping consumer choices, driven by all age groups seeking to maintain well-being.