Fidélisation client : 11 conseils pour votre stratégie marketing !
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Customer loyalty is crucial for brand image and increasing sales and profits. With the rise of consumer autonomy and online price comparisons, maintaining loyalty is challenging. Loyalty programs, personalized experiences, excellent customer service, and strategic communication are key. Inbound marketing and CRM systems enhance customer retention. Measuring satisfaction with CSAT, NPS, repurchase rates, and upselling rates is vital for understanding loyalty.
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