Innovation

📱 Mirai integrates with HubSpot CRM to enhance hotel direct sales strategies, offering features like real-time syncing of bookings and loyalty program data. The integration, robust and precise, does not incur additional costs for Mirai clients, emphasizing the importance of accessible technology for improving operations and direct sales.

🏖️ ChatGPT launched in 2022, enhancing the possibilities for the tourism industry with generative AI, which has been rapidly developing since the 1960s. Key players include ChatGPT (OpenAI), Claude (Amazon), Llama (Meta), Gemini (Google), and Mistral from France, notable for offline capabilities. Tools for tourism professionals comprise Dust (French LLM aggregator), NoteBook LLM (summary and conversation tool), Perplexity (contextual search engine with sources), ChatGPT (with "Edit" feature), and Microsoft Copilot (integrated with Microsoft suite for task automation). Generative AI applications in tourism include personalized content creation, enhanced customer service chatbots, marketing and sales process optimization, and marketing support material generation. Concerns include the accuracy of AI-generated information, energy consumption, data privacy (highlighted by a 2023 incident with Samsung), and the rise of deepfakes exemplified by a $25 million loss for a Hong Kong multinational due to an AI-generated scam.

💻 Les avis clients influencent la visibilité et la réputation des marques, et l'intelligence artificielle (IA) est devenue un facteur clé pour optimiser la gestion de ces avis. L'IA permet d'automatiser et de personnaliser les réponses aux avis en quelques secondes, offrant une réduction des coûts opérationnels et un gain de temps. Elle améliore la satisfaction et la fidélité des clients grâce à des interactions rapides et sur-mesure. Des solutions SaaS abordables sont désormais accessibles pour les PME. Des entreprises de secteurs variés comme Marriott, Hilton et Amazon utilisent l'IA pour répondre efficacement aux avis et améliorer l'expérience client.

📊 Yext and Partoo are online local presence management tools, helping businesses optimize local SEO. Yext offers a comprehensive platform with advanced features like customer review management, automatic updates, and promotion broadcasts, starting at 199 EUR/month. Partoo focuses on simplicity and is suited for small to medium businesses, with subscriptions beginning at 100 EUR/month. Yext's strengths lie in rapid data synchronization across a vast network, while Partoo is praised for its user-friendly interface and effective customer review management. Users find Yext to be robust but costly, whereas Partoo is highlighted for being affordable and straightforward, albeit with fewer advanced features. The choice between them depends on a company's size and specific needs.

📝 Responding to user reviews of Chrome extensions and plugins is crucial for developers to show commitment and improve their creations. Effective communication can enhance user loyalty, trust, and product reputation. It's recommended to respond thoughtfully to both positive and negative feedback, as well as suggestions and technical questions, to maintain a good reputation and foster a loyal user community.

📒 Brit Hotel, a Breton hotel group, launched a new business event website, seminaire.brithotel.fr, at the start of 2024. Designed for companies and professionals, the site enables online quote requests for seminar rooms with personalized support. It offers a selection of rooms from over 100 establishments nationwide, streamlining the organization of seminars and professional events through an intuitive interface.

🏦 Morning Trévise, a historic building in the heart of Paris, 9th arrondissement, was once an Hôtel Particulier. Matt Welle, CEO of Mews, notes France as their largest market and expresses enthusiasm for the digital transformation appetite among French hoteliers. The new office will support the growing French teams at Mews, catering to the ambitious hospitality industry.

💸 Michel Barnier, French Prime Minister, presented the 2025 finance bill impacting French Tech startups, with the non-renewal of the innovation tax credit (CII) and the removal of payroll tax exemptions for "young innovative companies" (JEI). The CII, supporting new product prototypes, would have been used by 45% of startups in 2025. The JEI exemption, estimated to save €300 million, mainly funded doctoral positions for companies with less than 250 employees and under €50 million in turnover or €43 million in balance sheet. Clara Chappaz, Secretary of State for Digital Affairs, reassured the ecosystem on BFM Business, emphasizing continuous support for innovation.

🎞 JustWatch, the largest streaming guide globally, updated market shares for major streaming platforms in 60 countries for Q3 2024. Netflix and Prime Video compete for the top spot with a mere 1% difference. Disney+ holds third place, leading Canal by 7%. Newcomer Max entered the French market in June 2024, gaining 2% by September. Prime Video increased by 1%, while Canal+ and Netflix each lost 1%. Market shares are based on user engagement on JustWatch's website and mobile apps, involving user interactions such as adding content to watchlists and streaming service selections.

📈 IATA developed the NDC (New Distribution Capability) in 2012, aiming to replace EDIFACT used by GDSs like Amadeus, Sabre, and Travelport. NDC promises direct airline-agency connections, eliminating GDS intermediary costs and offering personalized content. However, GDSs have integrated NDC content into their PSS. Newcomers like Metis (founded in 2021) provide platforms aggregating GDS and NDC content, targeting businesses without TMCs. Other aggregators include Amadeus, Air Gateway, Navan, and WonderMiles, the latter claiming unique post-issuance modification capabilities. The sector still evolves, awaiting IATA's One Order standard.