Innovation

🗺 Alipay+, July 2025, Asia. Alipay+ integrates AI-powered Voyager into its digital wallets for seamless travel planning and booking. Available in China, Hong Kong, and the Philippines, with partners like Agoda and Trip.com, it connects 1.7 billion users to over 100 million merchants. Voyager enhances user experience with intelligent assistance and service integration throughout the journey. Announced April, using Model Context Protocol, launching summer 2025. Douglas Feagin of Ant International highlights tech-driven travel adaptability.

📰 À partir du 30 juillet 2025, Google arrêtera d'afficher les tarifs hôteliers renseignés manuellement, seuls ceux utilisant un channel manager ou un booking engine seront visibles. Ce changement, destiné à améliorer la fiabilité des données, pourrait préparer l'arrivée d'IA dans la recherche. Thomas Yung et Mathieu Vadot voient cela comme une opportunité pour renforcer les réservations directes. Pour Vadot, cette évolution nécessite une coordination européenne autour de la connectivité des outils d'IA.

💻 2025, in the hotel industry, 86% of hoteliers use AI for automating repetitive tasks, enhancing efficiency and allowing focus on client relations. 26.9% adopt automated responses like chatbots for customer inquiries. 23.1% use AI for administrative processes, 19.2% for post-booking communications. Investment in AI remains limited due to ROI uncertainty and integration complexities. The aim is to transform operations and enrich client interactions, not just automate. AI should enhance human roles, improving hospitality excellence.

Blog Post Excerpt 🧹 ADA Cosmetics révolutionne le secteur hôtelier avec Refillution, un système de recharge automatisé pour cosmétiques. Compatible avec SmartCare, SHAPE, et flacons-pompes mono-matériau, il remplace 34 doseurs à usage unique par une unité de 10 litres, réduisant stockage et logistique. Refillution optimise temps, coûts, et impact environnemental, améliorant l'efficacité et réduisant les besoins de formation.

💻 Mirai, in 2025, introduced the world's first native 3D hotel booking engine, enhancing the user experience beyond 2D. The 3D feature allows guests to virtually explore hotels and surroundings, providing transparency and context for room pricing. Integrated with Google Maps' 3D API, it offers a seamless, immersive booking process. This technology aids in decisions like room views and proximity to amenities. Mirai's innovation positions it advantageously against competitors and OTAs, promising further 3D advancements.

🏖️ Juillet 2025, en France, près de 50% des actifs ressentent un stress élevé quotidiennement. Pour répondre à ce besoin de déconnexion, le Groupe Valdys propose une plateforme digitale pour les Comités Sociaux et Économiques (CSE) et associations. Avec 660 entreprises partenaires, la plateforme permet d'acheter des pass pour 4 destinations thalasso : Douarnenez, Roscoff, Saint-Jean-de-Monts, Pornichet-Baie de La Baule. Les pass sont personnalisables, facilitant l'accès au bien-être au travail.

🚀 Joby Aviation, an American company, delivered an electric air taxi to Dubai, UAE, marking the first of its fleet. The commercial service is set to launch in early 2026, connecting key locations like Palm Jumeirah and Downtown. The aircraft can carry a pilot and four passengers at 320 km/h, reducing the 45-minute car journey from DXB to Palm Jumeirah to just 12 minutes. Joby received flight authorization in Dubai in 2024, committing to a six-year service.

🗺️ New Murabba, the Saudi PIF's real estate arm, signed a three-year technological agreement with South Korea's NAVER Cloud during the Investment & Partnership Forum in Seoul. The 14 km² Riyadh-based urban project intends to integrate cutting-edge technologies like autonomous vehicles, robots, smart city platforms, and digital construction tracking. CEO Michael Dyke highlights its alignment with Saudi Arabia's Vision 2030. NAVER Cloud's CEO Kim Yu-won emphasizes the project's role in shaping future cities.

💻 LoungeUp was renamed "D-EDGE CRM" following its acquisition by D-EDGE in March 2024. The integration aims to enhance the CRM capabilities for hoteliers through D-EDGE’s global presence. This platform combines data management, personalized interactions, and AI, improving customer experiences without affecting existing user operations. The goal is to boost hotel revenue, customer satisfaction, and loyalty. D-EDGE’s CEO, Pierre-Charles Grob, and LoungeUp co-founder, Mathieu Pollet, emphasize the strategic benefits.