Innovation

💻 Alix Boulnois recalls living in Djibouti 30 years ago, where the Sheraton hotel, with its notable pool and American military presence, was the social hub. Digital tools are now reshaping the hospitality industry through ongoing disruptions like OTAs, Airbnb, and AI. Alix emphasizes the importance of adapting to these technological shifts to keep up with the constantly evolving sector.

📱 Mindtrip, a San Francisco start-up, launched a mobile app in June 2025, powered by AI and supported by OpenAI, providing personalized travel recommendations. Users can explore over 10 million points of interest, leveraging real-time location and preferences. Andy Moss, co-founder and CEO, highlights its ease of use. Integrated with multimodal capabilities, it enhances travel experiences by offering features like photo-based information retrieval. Available now for iOS, collaborating with destinations like California and Costa Rica.

🗺 En 2035, voyages : 2B touristes chaque année (+30% vs 2025). 75% des destinations facilitent l'accès (2033), 80% des visites sur 10% des lieux. 77% Britanniques évitent haute saison, 44% choisissent transport écolo. IA : 73% réservations en ligne (2029), 51% des Américains l'utilisent déjà. 58% préfèrent avis proches. 64% des voyageurs solo sont des femmes. En 2035, les assistants IA gèrent imprévus et réduisent la logistique des voyages.

🚗 Uber and Waymo launch autonomous taxis in Atlanta in June 2025. Users of Uber's app in Atlanta can now book Waymo's fully autonomous and electric Jaguar I-PACE without extra charges. The service, successful in Austin, Texas, features a fleet of 100 vehicles and operates in cities like San Francisco, Los Angeles, Phoenix, and Austin. Uber and Waymo collaborate to leverage their strengths rather than compete, while Uber also partners with WeRide for future expansions.

🚀 Navan Cognition, launched by Navan, is a platform that lets businesses develop AI networks to automate processes. Unveiled weeks after VivaTech, it allows companies to create multi-agent AI applications with ease. Co-founder Ilan Twig highlights its simple deployment. Developed over two years and tested since 2023, it features Ava, an AI assistant handling tasks of 100 advisors. Navan is preparing for a public offering, with access currently via a waitlist.

🛵 Zengxiang Lei and Satish V. Ukkusuri from Purdue University analyzed potential cyberattacks on autonomous taxi services using New York traffic data. When? The study will appear in Transportation Research. Less than 1% of compromised accounts can disrupt service. How? Through "adversarial booking attacks" that exploit false reservations. The impact? Delays and urban congestion. Researchers suggest enhanced user authentication and real-time monitoring to combat these threats on centralized, driverless systems.

🛑 2025, hotels globally: AI ranks low in tech investments as per the State of Distribution Report 2025. Conducted by HEDNA and Hi Hub, it surveyed over 700 brands with 21,000 establishments in 310 cities, between December 2024 and March 2025. While Revenue and Property Management Systems lead, AI sits at 18th among 19 expenditure categories. Hotels prioritize immediate revenue impact over AI, citing integration challenges and lack of proven ROI.

💻 Uber, June 2025, San Francisco: Uber AI Solutions launched to aid global businesses in robotics, AI, and autonomous driving, leveraging Uber's data processing that handles 33 million rides daily. Uber's platform provides data training and AI optimization services across 70 countries and 10,000 cities. This strategic pivot mirrors Amazon's cloud offer and aims to rival Google, Microsoft, and Amazon in cloud and AI markets, emphasizing Uber's tech-driven focus.

📈 Paris, le 24 juin 2025 : D-EDGE Hospitality Solutions présente son nouveau Booking Engine. Conçu pour l'expérience utilisateur, il simplifie le parcours de réservation en 3 étapes, augmentant les conversions à 12.3% par rapport à la moyenne de 3.2%. Le moteur maintient la continuité de la marque de l'hôtel, reconnaît les clients grâce à son intégration CRM et propose des paiements sécurisés à l'échelle mondiale. D-EDGE, filiale d'Accor, soutient plus de 17,000 hôtels mondialement.

📱 RoomRacoon integrates with GuestButler to automate hotel customer relations via WhatsApp. The partnership enables automation of up to 80% of frequent inquiries, such as reservations and WiFi codes, using AI. Available 24/7, it allows hotel staff to focus on core tasks. This follows RoomRacoon's recent AI-powered revenue management solution. Despite the potential, a 2025 report shows low adoption of AI tools like ChatGPT among 700 surveyed hotels.