Innovation

🛫 IAG, Heathrow Airport, and Assaia deploy AI-based vision systems in 2025 to enhance ground operations at Heathrow's terminals 2, 3, and 5. Using ApronAI, 52 cameras installed at 17 positions in Terminal 5 improve flight turnaround processes, with plans to expand to 540 cameras across 116 gates. Notably, Alaska Airlines improved timeliness by 17%, and JFK Airport cut delays by 5 minutes. This initiative enhances efficiency and passenger experience without infrastructure expansion.

📆 Zak de WuBook, un Channel Manager pour hôtels, connecte plus de 100 OTA et offre une gestion intuitive avec une interface mobile. Avantio propose des options avancées pour la gestion des tarifs, mais coûte plus cher. Octorate nécessite un nombre minimum d'unités et des coûts supplémentaires. Lodgify gère Airbnb et Booking.com, idéal pour les appartements. Ericsoft, un ancien Channel Manager italien, manque de support 24/7. Vertical Booking connecte 450 canaux, mais est coûteux.

🚀 Mindtrip, an AI-powered platform, partnered with New Orleans & Company to offer personalized itineraries using interactive maps and photos. This feature launched on the city's tourism website in 2025, allowing visitors to explore specific interests like lively bars or oak-lined promenades. The platform, also used in Puerto Rico and California, assists with travel route planning and gives updates on local closures. Walt Leger III, president of New Orleans & Company, supports this collaboration for enhanced visitor experiences.

🚀 Virgin Atlantic, starting Q3 2026, will deploy SpaceX's Starlink technology across its fleet, becoming the first British airline to offer high-speed, low-latency in-flight Wi-Fi. By 2027, all passengers will enjoy free Starlink-powered connectivity, allowing streaming, gaming, and remote work. In May 2025, Qatar Airways hosted an e-sport tournament using Starlink, showcasing its performance at 40,000 feet. Virgin Atlantic's initiative aims to enhance the digital experience and attract business and leisure travelers.

📈 CWT launched TIM, an AI-driven travel data analyst enhancing their Analytics platform. Initially announced in November 2024, TIM advances beyond simple data queries to enable dynamic conversations, transforming data interaction. Erica Antony, CPO of CWT, highlights TIM's intuitive approach to exploring complex insights and understanding ROI. By facilitating natural language dialogues, TIM redefines user experiences and data analysis in the travel industry.

📦 Boulogne-Billancourt, 7 juillet 2025: MyBeezBox, solution de boutiques en ligne, lance une option premium d'envoi postal pour les bons cadeaux, imprimés sur papier cartonné. Ce service premium, financé par l'acheteur et activé lors de la commande, vise à augmenter les ventes pour les occasions spéciales. Automatisé et sans intervention manuelle, il permet aux établissements de se démarquer. Plus de 1600 professionnels utilisent déjà MyBeezBox pour diversifier leurs revenus.

🚀 Aéroport de Berlin Brandenburg (BER) utilise l'IA depuis février 2025 avec Beragent, un assistant polyglotte 24/7 en 4 langues, ayant traité plus de 18,000 appels, 85% de satisfaction. Miami développe une app pour malvoyants avec Rebokeh. Madrid-Barajas utilise MaxAutomate pour automatiser l'embarquement. Londres-Gatwick optimise les opérations au sol avec Veovo. D'ici 2027, 77% des aéroports prévoient un centre de cybersécurité AI.

💻 RoomRaccoon and HiJiffy have partnered to enhance hotel management. Founded in 2017, RoomRaccoon, a hotel management system, integrates HiJiffy’s AI-driven communication platform, allowing automation of 90% of client interactions across over 130 languages. This integration aims to increase direct bookings and improve customer experiences for independent hotels. The collaboration reduces reservation abandonment by engaging potential clients through live chat and social media, streamlining direct bookings and enhancing revenue. RoomRaccoon expands its AI capabilities, including the RaccoonRev Plus feature.

🚄 Myke Hide, CTO of Trainline, 2023, UK, Europe. Trainline aims to become the leading global rail booking platform by integrating with 300 transport providers via "Platform One". AI enhances personalization, pricing, and journey suggestions. By 2025, their AI-powered travel assistant, available on iOS and Android in the UK, automates complex requests like delays and refunds. Internally, AI tools support their 1,000 employees, including 600-700 technical staff. Trainline collaborates with ChatGPT, leveraging Model Context Protocol servers.

💸 In 2024, Southwest's Rapid Rewards generated $8.8 billion, constituting 21.1% of its revenue. Despite these figures, 95% of reviews for top loyalty programs rate them poorly. Frustration grows as costs for flights, like a business class transatlantic seat, now require up to 150,000 miles. Meanwhile, 89% of baby boomers are loyal to airline programs compared to 65% of Gen Z. Start-ups, receiving nearly $500 million in 2024, aim to improve flexibility and personalization in rewards.