Innovation

✈️ WonderMiles integrates Turkish Airlines into its Private NDC Pack, enhancing its business travel marketplace with direct access to the airline’s NDC pricing and services in a fully digital, enriched-content environment. This integration, announced in January 2026, aims to simplify booking for TMCs and enterprises by offering more transparent and flexible options. Turkish Airlines, known for serving the most countries globally, continues its investment in digital distribution, aligning with modern retailing standards.

📺 Antoine Thomas discusses Canal+ Business solutions for TV subscriptions, offering live and replay options to enhance customer retention. In France, Canal+ Business serves about 20,000 subscribers, equipping half of hotel TVs. The service includes new films, exclusive sports rights until 2031, and original series. Features like "Startover," "Multilive," and inclusivity options are available. Installation takes 2-3 weeks, costing approximately €7 per month per room. Hotels see a 4.6/5 satisfaction rate. Use code "LIVE 2 MG" for 2 free months.

🏨 La semaine dernière à Linz, le Congrès ÖHV 2026 a réuni le secteur hôtelier autrichien pour discuter de l'avenir. L'accent était sur l'IA et la simplification, mais la bureaucratie et la pénurie de personnel compliquent la mise en œuvre technologique. Malgré l'optimisme affiché, les hôteliers sont confrontés à une réalité de coûts croissants et de réglementations complexes, nécessitant une approche pragmatique et résiliente pour rester opérationnels et rentables.

📈 Snaptrip Group achieved record financial results in 2025, driven by the return of the LateRooms brand. In December, they acquired Staycato, Simply Sea Views, Dog Friendly Retreats, and My Design Events for seven-figure sums, boosting their presence in high-end travel and pet-friendly, coastal UK vacations. Matt Fox, CEO, emphasizes AI strategies and operational efficiency in tackling market challenges. The group now aims for global hotel bookings in 2026, with a focus on luxury and lifestyle travel.

🚢 MSC Cruises, January 20, 2026, globally equips 23 ships with Haskoning's Smart Mooring software. This platform enhances safety and efficiency during port calls by providing predictive analytics on mooring forces and movements. Ships exceeding 330 meters and carrying over 8,000 people benefit from real-time dashboards and alerts. Adapted to eight ship classes, it minimizes incidents like mooring line breaks, enhancing passenger and crew safety while streamlining operations. Industry-wide, it marks a shift towards onboard decision-making tools.

🛫 Companies might move away from traditional airline loyalty programs, like miles, in favor of data-driven, personalized experiences. Over 70% of customers expect relevant experiences, while 76% feel frustrated without them, according to McKinsey. Younger travelers value immediate utility over miles. The challenge is utilizing fragmented data for real-time engagement, as AI allows reactive and proactive customer interactions, rendering point-based systems obsolete. Data integration aims to enhance service personalization, rather than just rewarding loyalty.

✈️ Le transport aérien a rebondi post-pandémie, avec un trafic dépassant les niveaux d'avant 2020. La modernisation numérique, incluant l'IA et la vérification biométrique, s'accélère. Les systèmes d'identité, comme Entra ID, sont cruciaux mais vulnérables. Les cyberattaques, notamment par des groupes comme Scattered Spider, exploitent les failles. Une interruption peut paralyser l'écosystème aéroportuaire et affecter des milliers de passagers. La cyber-résilience est essentielle pour protéger opérations et revenus.

🛫 Narita International Airport tested an automated clothing compression service from January 13-15, 2026, in Tokyo. Partnering with SJOY Co., Ltd., they introduced "Pocket Tips" to manage rising luggage volumes. The machine compresses clothes into compact, air-free packages in minutes, easing traveler stress and facilitating baggage management. The trial will assess operational feasibility, including safety, noise, and maintenance, to decide on broader implementation and strategic placement near check-in or shops.

✈️ Lastminute.com has launched its first MCP server for flights, marking the start of a multi-year infrastructure transformation. Developed internally, it provides secure, structured API access to flight booking platforms like Claude. This initiative is part of a strategic three-year plan focusing on AI and scalability. CEO Alessandro Petazzi highlights AI's transformative potential in travel planning. The server is available on Anthropic Marketplace.

🤖 En 2025, 35% des Français utilisent l'IA pour choisir un restaurant ou hôtel, une hausse de 74%. 71% pensent que l'influence de l'IA dans l'hôtellerie-restauration augmentera. Professionnels ajustent leur stratégie digitale pour répondre aux recommandations IA, valorisant la cohérence des avis inter-plateformes. 78% des modèles IA privilégient cette cohérence. Seuls 17% des consommateurs suivent aveuglément l'IA, préférant vérifier les avis. Custplace aide à gérer les avis et la présence en ligne pour renforcer la confiance.