HiJiffy

In our Explained series, we demystify the intricate technologies that power our AI, Aplysia. In this article, we explore behaviour analysis, its role within the HiJiffy solution, and how it is leveraged for maximum impact. Behaviour Analysis Understanding behaviour analysis means focusing on how people act and interact. By analysing data, we spot patterns and […]

Guests today want quick processes and personal service, but hotel teams are often stretched thin trying to meet these demands. Digital tools, like a housekeeping app, can help by simplifying daily operations and boosting teamwork. Did you know over 70% of guests now expect higher standards for hygiene and cleaning after the pandemic? Solutions like […]

Creating a positive first impression at reception is crucial for shaping the guest experience. A warm and attentive welcome makes a significant impact, especially when guests seek personalised and memorable moments. While the human touch remains vital, blending it with hotel technology is key to delivering an exceptional welcome. Want to improve your hotel’s reception […]

In this product highlight series, we examine the various features and functions of the Console – the interface of our Guest Communications Hub. This practical insight shows how easy it is to enhance your communications with guests with the support of our conversational AI. In the following article, we take a look at what the welcome buttons are and their importance for initialising a conversation. What are the welcome buttons? When starting a conversation with HiJiffy’s chatbot, the welcome message appears first, followed by welcome buttons. These are pre-set buttons that allow you to add special events that are triggered when they are clicked. By default, “Book a room” and “Other topics” are set here, but it is beneficial to customise these to your hotel and add other buttons such as “Manage reservations,” “Book additional services” or “Join the loyalty programme”. In addition, further pre-defined topic suggestions can be displayed as buttons under “Other topics” to simplify communication. Make communication accessible and convenient With this feature, hoteliers can customise the welcome message, provide guests with quick and easy access to important processes, or guide them to specific landing pages. Instead of entering their own enquiry or question, the user simply clicks on the options provided. This guides guests to the right information, makes your website easier to navigate, and answers their questions before they have to search for them. It also means there is less room for error or misunderstanding. Where can I find this feature? To edit the welcome buttons, follow these steps: Open the Console. Go to the “Chatbots” menu. Select the Pre-Stay or In-Stay chatbot. Select “Welcome messages” in the chatbot settings and click on “Add new“ Once you have configured your welcome message, you can add the buttons. Select the type of button (URL, Flow or FAQ) Save your changes. You can also manage the welcome components that have already been created here. It could look like this As soon as a prospective guest starts the chat on your website, your welcome message appears, followed by a second message with welcome buttons such as “Reserve room,” “Manage booking,” “About the hotel” and “Other topics.” The guest can now click on one of these buttons or alternatively type the topic. If they click on “Other topics,” the most popular FAQ topics are displayed as buttons, for example, “Parking,” “Breakfast” and “Check-In”. In this way, the guests can navigate directly through the topics without typing and receive answers more quickly. Do you need additional help? In our Help Center, you have access to over 200 articles dealing with practical questions about using the Guest Communications Hub. From onboarding videos and step-by-step guides to troubleshooting, it offers valuable information that is always at your fingertips. If you need further support to get the most out of your solution, get in touch with our dedicated Customer Success Team.

In this product highlight series, we examine the various features and functions of the Console – the interface of our Guest Communications Hub. This practical insight shows how easy it is to enhance your communications with guests with the support of our conversational AI. This article looks at the “No Availability” option. Note: This feature is available only for specific booking engines. Please contact your Customer Success Manager for more information. Don’t leave your guests hanging Our new feature optimises the way your guests search and book for availability. If a potential guest doesn’t find availability for the dates they want, our system immediately offers alternative options. This feature ensures that guests don’t have to leave the website in frustration, but can easily find alternative dates or available accommodation. This keeps the booking process convenient and straightforward for the guest, increasing the likelihood that they will book with you and complete the booking process. Main features Show available dates: Allows guests to book a room for alternative dates. Search alternative accommodation: Provides instantly available options at other accommodations. Thanks to the seamless integration with your booking engine, you minimise the risk of losing potential guests by offering them instant alternatives. Increase your bookings and improve guest satisfaction with this innovative solution. This is what it could look like A potential guest starts a chat with your chatbot on the website and wants to make a booking. The guest is asked for the desired dates, which they enter. Unfortunately, the hotel has no availability. At this moment, the chatbot suggests other periods that the customer can accept or, depending on the chatbot configuration, offers buttons with which the user can decide whether to search for other accommodations or display flexible dates. Once the guest has selected an alternative period or another hotel property, they can finalise their booking. Do you need additional help? In our Help Center, you have access to over 200 articles dealing with practical questions about using the Guest Communications Hub. From onboarding videos and step-by-step guides to troubleshooting, it offers valuable information that is always at your fingertips. If you need further support to get the most out of your solution, get in touch with our dedicated Customer Success Team.