Catégorie : HiJiffy - Page 2 sur 5 - Le 10 Minutes Hôtelier

6 min

The future of hotel booking channels: How AI and technology are changing distribution

The hotel industry is undergoing a seismic shift in how bookings are made, driven by advancements in technology and evolving consumer behaviours. Hotel booking channels are no longer limited to traditional OTAs or call centres; instead, they are being transformed by AI, automation, and new digital platforms. With innovation unfolding at an unprecedented pace, the […]

5 min

Is TRevPAR the key hotel metric in 2025?

The hospitality industry is set for significant changes in 2025. Shifts in guest expectations, economic uncertainty, and the rapid adoption of technology are reshaping how hotels operate. Metrics like RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate) have long been staples in evaluating hotel performance. However, their narrow focus on room revenue leaves […]

12 min

Best guest communications software for hotels in 2025: Specialised VS generic solutions

In a technological landscape, there are many solutions to choose from. Considering the vast number of options available, making a decision can quickly get overwhelming. In this article, we take a close analytical look at five providers – Zendesk, Salesforce, Intercom, Drift and HiJiffy – taking into consideration their functionalities, integrations and pricing to see […]

Six trends in guest communications for hoteliers to consider in 2025

The number of hotel tech solutions related to guest communications continues to expand on the market. Which services are likely to become a standard? What type of benefits can they bring to your business? The number of available options can become overwhelming and take the joy out of a journey that should be an exciting […]

Hotel rebooking: Strategies to maximise repeat stays

Repeat guests are not just a sign of great service – they are a lifeline for any successful hotel business. Securing rebookings is far more cost-effective than attracting first-time guests, and it cements long-term relationships that drive consistent revenue. On top of that, repeat bookings mean higher occupancy rates, improved efficiency, and a chance to […]

Perfect hotel welcome messages for a memorable first impression

In the world of hospitality, first impressions are everything. A warm and thoughtful welcome message is more than just a nicety; it’s an opportunity to set the tone for an unforgettable guest experience. In this comprehensive guide, we explore how optimising your hotel’s welcome messages at key guest journey stages can lead to increased satisfaction […]

6 min

Improving hotel online reputation: Key metrics, challenges, and practical strategies

Did you know 95% of travellers trust online reviews more than ads? Hotel online reputation can be the difference between fully booked rooms and empty beds in the hospitality business. Guest reviews on TripAdvisor, Google Reviews, and social media are more than just feedback – they drive your bookings. How many reservations could you be missing […]

3 min

Explained: How our solution leverages behaviour analysis

In our Explained series, we demystify the intricate technologies that power our AI, Aplysia. In this article, we explore behaviour analysis, its role within the HiJiffy solution, and how it is leveraged for maximum impact. Behaviour Analysis Understanding behaviour analysis means focusing on how people act and interact. By analysing data, we spot patterns and […]

4 min

Are housekeeping apps the future of efficient hotel management?

Guests today want quick processes and personal service, but hotel teams are often stretched thin trying to meet these demands. Digital tools, like a housekeeping app, can help by simplifying daily operations and boosting teamwork. Did you know over 70% of guests now expect higher standards for hygiene and cleaning after the pandemic? Solutions like […]

What is a sustainable hotel?

Sustainability in hotels is not just a trend or a buzzword; it’s a long-term responsibility. It involves adopting practices that reduce environmental impact and promote social and economic well-being. Eco-friendly hotels are all about conserving resources and protecting the environment. They focus on energy efficiency, reducing waste, and supporting the local community. These hotels are […]

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