HiJiffy

If you rely on more than one website to attract guests, you know the struggle. Managing rates and availability across Online Travel Agencies (OTAs) like Booking.com and Expedia, while trying to keep your direct booking engine up to date, can feel like a full-time job. This is exactly where a hotel channel manager steps in. […]

The aparthotel segment has become one of the most relevant formats for meeting the changing expectations of today’s travellers: more space, greater independence, and a level of flexibility that traditional hotels don’t always offer. For hoteliers, this hybrid model is a genuine opportunity to diversify their property’s offerings, optimise revenue, and attract new guest profiles, […]

Introduction: Trust Begins with Data In the hotel industry, guest data privacy is now a cornerstone of the trust your guests place in every stay. Trust is built on the visible – like a spotless room or a warm welcome – and the unseen, such as how a hotel handles and protects hotel guest data. […]

AI in luxury hotels is shifting how establishments approach the guest experience. In a world where every detail matters, personalised service remains the signature of prestige. However, technology is now entering this space once reserved for human interaction, redefining the standards of refinement and excellence. For a long time, luxury hospitality stood out through the […]

Managing multiple hotel properties can be tough, but a solid multi-property management system makes it simpler. It brings communications, bookings, and day-to-day processes into one place. Instead of juggling different tools and scattered data, your team gets a clear, organised overview. This kind of system is essential for bigger hotel chains. With operations becoming more […]

The hospitality industry is changing fast. With major mergers, new brands popping up, and shifting guest expectations, it’s more important than ever for hoteliers to know who’s leading the market and why. Hotel chains and groups are at the forefront, setting global trends, defining standards, and investing heavily in technology, loyalty programs, and guest experiences. […]

VIP hotel guests aren’t regular customers – they’re advocates for your brand. They drive revenue, boost your reputation, and help build loyalty. When you impress them, you’re not just creating memorable experiences – you’re setting up your hotel for long-term success. The key? Understand what they want and consistently deliver above and beyond. A happy […]

In this Product Highlight series, we examine the various features and functions of the Console, the interface of our Guest Communications Hub. This practical insight demonstrates how easy it is to enhance communications with guests using our conversational AI. In the following article, we take a look at Aplysia 3, a next-generation chatbot designed to […]

Airport transfers are a key part of your guest journey, but managing them manually can lead to mistakes, delays, and extra stress for your team. Automating this process keeps things running smoothly, improves the guest experience, and helps your hotel save time and resources. With omnichannel communication solutions, managing airport transfers to and from the […]

Agentic AI has moved from being just a talked-about concept to an actual tool for a competitive advantage. Hotels are facing rising guest expectations, staff shortages, and the challenge of increasing direct bookings. To tackle these issues, many are turning to AI agents as a practical solution to fill the gaps and keep operations running […]