Gestion hôtelière

🌞 Updated on 19 September 2024, the article discusses how remote work has revolutionized the hotel industry. The blend of professional and personal life has led to increased expectations from hotels, such as providing workspaces, good Wi-Fi, and power outlets. Hotels that adapt to these needs see full bookings and guests spending outside their rooms. Remote work has changed the traditional concept of hotel stays.

📖 David Campagne, with a career spanning nearly 30 years, has been a key figure in HR and training in the hotel and restaurant industry. He held roles such as social law jurist, training manager, and deputy HRD at Frères Blanc (1995-2000), moved to Léon de Bruxelles as Head of Employment Training (2000-2002), served as Deputy HRD at Ritz Paris for 5 years, and then directed ASFOREST, a national continuing education center for hospitality, for a decade, significantly contributing to its development.

📖 Éditions BPI will release "La Restauration et l’Hôtellerie de Référence" on September 19, coordinated by MOF Antoine Woerlé. The 832-page manual covers hygiene, nutrition, production, merchandise reception, cost-control, seminars, banquets, breakfast, room service, product knowledge, sales techniques, and bar service in the restaurant sector; reservations, reception, customer service, housekeeping, marketing, payment processing, and billing for hotels. A promotional price of €47 is offered until August 31.

📌 A Property Management System (PMS) enhances guest relationships throughout their stay. A responsive PMS provides mobility, allowing hotel staff to cater to guests anywhere with just a smartphone or tablet, offering a more personal and warm welcome. It digitizes administrative tasks, saving time at check-in/out, resulting in a modern and seamless guest journey. By automating repetitive tasks, it frees up staff to focus on guest needs, improving personalization and reducing errors. A PMS also fosters better team communication across hotel services, ensuring a frictionless guest experience. Connectivity between PMS and other software, such as CRM, allows for more personalized guest interactions and automated data exchange. A good PMS benefits everyone: guests, hotel management, and staff, by simplifying daily operations and enhancing overall satisfaction.

🚾 Hotels.com's annual "Hotel Room Innsights" report reveals unique services from around 400 worldwide hotels. Sentinel Hotel in Portland offers "Very Important Pets" services including city's best grooming and animal acupuncture. Four Seasons Hotel in Austin provides in-room high-quality guitar concierge. Viceroy Riviera Maya features a soap concierge, while Kimpton Vero Beach Hotel has a partnership with Anthropologie for forgotten items. Other services include a bathtub of Evian, allergen-free pet menus, and caviar hot-dogs. The W Osaka has an "Anything/Anytime" button, and Hospes Maricel & Spa offers 24/7 beauty services. Guests also leave behind odd items; 10% forget dental prostheses. Hotel employees go the extra mile, with one traveling 160 kilometers to return a passport.

🏦 Located at 70 Avenue des Champs-Elysées, the Paris Marriott Champs Elysées Hotel, the only 5-star hotel on the avenue, reveals the new decor of its 192 rooms and suites. This renovation highlights the balance between luxury and natural beauty, a hallmark of Parisian style, undertaken by London design firm MuzaLab. The hotel site was formerly home to Maison Louis Vuitton from 1914 to 1954 and the workshops of couturier Jenny Sacerdote.

🍴 Anthony Carballo, a chef trained at Yannick Alléno's Le Meurice, wins 3E PRIX at the Hôtel & Lodge Awards 2024 for the category CHEF.FE. Located in a former cognac house on the banks of the Charente, the chic and bucolic Relais & Châteaux hotel boasts two restaurants, Brasserie des Flâneurs and Les Notes, for its mere 12 rooms. Carballo, also a gardener and fisherman, was involved in the hotel's development from its orchard and garden creation to the interior design that features classic marble floors and moldings. The hotel opened a year ago and Carballo had been on-site eight months prior to its launch.

🏠 Céline Baussay's text won the 3rd prize in the Wellness category of Hotel & Lodge Awards 2024. Alain Weill, a businessman in media, imagined and designed the 5-star resort, managed by Lucie Weill. As a member of Leading Hotels of The World, it offers detox, sports, weight loss, and new 'better aging' programs combining manual and technological treatments, individual sports coaching, and gourmet lean cuisine by nutritionist Jacques Fricker. The Shape Club, a 2000 m² wellness village, provides targeted protocols for stays of 4, 7, 10, or 14 days, promising lasting results. Decorated by Philippe Starck, the resort is open year-round, located between a beach and pine forest, overlooking Gigaro Bay.

🛒 Gift voucher sales have become essential for hotels, providing additional revenue and boosting occupancy during off-peak times. MyBeezBox offers guidance for integrating gift vouchers into hotel procedures, with partnership from consulting and training specialist Hospitali-T. The article highlights the importance of internal procedures for handling vouchers from sale to use, defining roles within the hotel for effective management, and ensuring staff training for optimal customer experience and upselling. It also discusses the involvement of various hotel services like reception, spa, or restaurant, accounting for financial tracking, and marketing for voucher promotion. Internal procedures vary by hotel, focusing on staff training, clear usage conditions, and strategic promotion for profitability. 🛒

🏠 Fonds Tourisme Occitanie, managed by M Capital's Dette Privée team, funds Novotel Atypio's renovation in Nîmes. Established by Occitanie Region, with Banque Européenne d’Investissement and 5 Caisses Régionales du Crédit Agricole, aims to reposition the 4-star hotel and enhance dining under "A l’Epicerie" brand. Atypio Hotels Resorts, founded in 2018, owns 23 hotels, manages 3 Accor-branded hotels, and "A l’Epicerie" restaurants, also partners with "Agripolis - Fermes urbaines" across 8 French regions.