Fusion & Acquisition

📝 Gestion efficace de la relation client (GRC) cruciale pour la fidélisation avec 80% des consommateurs estimant l'expérience client aussi importante que les produits/services. Malgré cela, 66% se sentent traités comme des chiffres par les entreprises. La Banque Populaire Grand Ouest a centré sa culture d'entreprise sur le client pour renforcer la réputation de ses agences via des retours positifs en ligne. Pour personnaliser la relation client, 52% des consommateurs attendent des offres personnalisées. Les indicateurs clés comme CSAT, CES et NPS sont essentiels pour suivre la satisfaction et l'effort client.

💐 Hôtel Punta Lara, located on the island of Noirmoutier, announces its first Wedding and Event Fair on November 2 and 3, 2024, from 10 am to 18 pm, in partnership with Rosa Wedding Planner. With free entry, the event at 4 rue de la Noure, 85680 Noirmoutier – La Guérinière features local vendors like florists, photographers, videographers, DJs, planners, graphic designers, cake designers, and an oyster farmer. Highlights include a bridal fashion show showcasing the latest trends.

🏀 DAZN acquired major French Ligue 1 TV rights, succeeding Amazon's 1.55 million average monthly subscribers. Launching just before the season start, DAZN set a price at €39.99/month, more than double Amazon's offering. The new price led to only 100,000-150,000 subscribers, prompting a 50% discount to €19.99/month until September 22, matching Amazon's previous season rate. Critics warn of value destruction from this late promotional response, suggesting an attractive early booking offer should have been initially deployed.

🏨 B&B HOTELS will undergo a major renovation program for energy efficiency, managed by B&B HOTELS through long-term, consumer price index-linked leases. BC Partners Real Estate, Hova Hospitality, and B&B HOTELS demonstrate strong investment and asset management synergies. Konrad Stoebe of BC Partners Real Estate aims to grow their European hotel market presence, while Hova Hospitality's Dominique Ozanne celebrates their first transaction with BC Partners and partnership with B&B HOTELS, bringing Hova to manage 120 B&B hotels and total assets of €2.5 billion across 200 hotels in 9 countries. Advisors for the transaction included Greenberg Traurig, Ernst & Young, and Gleeds.

🚾 Tork, a leader in professional hygiene, targets inclusive hygiene in public restrooms, focusing on improvements for accessibility. The study by Tork reveals that 44% of respondents feel anxious about using public toilets. Key findings include: 73% feel discomfort if unable to wash hands properly, 73% say an unpleasant restroom experience in a restaurant deters return visits, 38% limit food and drink intake to avoid restrooms, and 17% of employees avoid using workplace toilets.

🏥 Hospitals can learn from the hospitality industry to improve patient experience by enhancing material environment, service quality, and technology use. Suggestions include using calming colors, natural light, and signature scents in non-medical areas; creating quiet spaces; providing higher quality meals; concierge services; wellness offerings like spas; and utilizing technology for personalized care and real-time feedback. Partnerships between sectors can facilitate knowledge transfer for integrated service excellence in healthcare.

⏳ Accor's report "The New Quality Of Time" examines how society's perception and management of time are changing, impacting the hospitality industry. It's part of the award-winning series "From Change To Opportunity". The report identifies a major shift in attitudes towards time and its influence on the sector, highlighting business opportunities to capitalize on the increased interest in time. It suggests a need to slow down and disconnect due to life's acceleration in work, home, leisure, and travel.

🍴 RHF media has been leading in Restauration Hors Foyer (RHF) market share and audience for nearly 40 years. Under Anne Luzin's leadership, the group manages 6 key media brands. Since 1987, they've organized "Les Trophées Le Chef," an annual event for French star-rated chefs, also honoring pastry chefs, sommeliers, and service professionals, totaling 38 years of celebrating gastronomy excellence.

💵 French Tech startups stabilized with €4.26 billion raised in the first half of 2024, matching the previous year’s figure for the same period, but falling short of the €8.39 billion high in 2022's first half. France remains Europe's second most attractive market for venture capital. Investment trends show a 54% increase in funding rounds over €100 million, reaching €1.5 billion, while mid-sized rounds fell by over 20%. Smaller rounds under €10 million grew by 3% in amount and 15% in number. The French Tech sector created over 1.3 million jobs in 2024, a 200,000 job increase from 2023, and startup revenues rose by 27%. Despite economic uncertainty, 80% of startups aim for profitability within three years.

🎬 In the 8th episode of "Tomate," tech and travel professionals discuss "La Belle Epoque" by Nicolas Bedos and "San Junipero" (S03 Ep04) from "Black Mirror." Ange Pozzo Di Borgo, responsible for Hauts-de-France Innovation Tourism, joins the conversation, focusing on time and space travel and the role of emotion and theatricality in creating memorable travel experiences. "La Belle Epoque" features a disillusioned man in his sixties offered a time-travel experience by a theatrical historical reenactment company, while "San Junipero" explores a deep connection between two women transcending space and time.