scarlet, auteur/autrice sur Le 10 Minutes Hôtelier - Page 5 sur 9

5 min

Tendances du tourisme pour 2025 : comment les comportements et les destinations évoluent

📈 BIT, an Italian tourism fair, reported an increase in global tourism in 2024 compared to 2023, nearing pre-pandemic levels. By 2030, 24% of the global population is expected to travel, reaching 33% by 2040. Top tourist origins are China, Germany, the UK, and the USA, with emerging markets like Saudi Arabia, Brazil, Indonesia, Mexico, and Pakistan. Spain, France, and the USA lead as top destinations, with tourism less concentrated than before. In 2025, key trends will include noctourism, secondary destinations with Asia gaining interest, adventure "bravecations," nostalgia-driven travel, a focus on rest and wellness, and hotels as destinations themselves, all complemented by increased use of artificial intelligence.

4 min

Co-living : comment les hôtels peuvent s’adapter à la nouvelle demande de séjours prolongés

🏠 Co-living: a hybrid between hotel and apartment living, offers affordable, flexible, central urban locations with communal living and professional spaces. It appeals to young professionals, providing city-center accommodations at market-unaffordable prices, adopting sustainable practices. Co-living establishments offer better occupancy rates, cash flow, reduced staffing, and operational costs. Key considerations include balancing privacy, community, and leveraging technology for operational efficiency. Co-living's future is tied to flexible living, working, sustainability, and varies from co-housing to international chains.

5 min

Tourisme et IA : comment utiliser l’intelligence artificielle pour la gestion hôtelière

🏠 In a study by Polimi School of Management on 1021 large European companies, 69% have invested in AI with active projects. The Netherlands, UK, and France lead in AI adoption. The "State of Tourism and Hospitality" by McKinsey 2024 reports a 20% profit increase and 15% operating cost reduction from AI implementation in bookings and data management. AI applications in tourism include personalized recommendations, market trend prediction, dynamic pricing, chatbot interaction, sentiment analysis, and security measures. Zak's hotel management system offers yield management and chatbot integration, enhancing operational efficiency. AI is also subject to recent European regulations ensuring responsible use.

6 min

Room service pour les hôtels : opportunités et conseils pour en tirer la meilleure parti

🍽 Room service, once exclusive to luxury hotels, now offers additional opportunities for medium to large establishments, and even small ones. It involves delivering meals, snacks, or drinks directly to guest rooms, sometimes 24/7, including outside regular hours. Benefits include enhanced guest satisfaction, privacy, comfort, and potential for upselling and cross-selling hotel amenities. Disadvantages involve the need for dedicated staff, detailed logistics, and exceptional service delivery. Effective room service requires ease of use, quality food and drinks, professional staff, and strategic promotion. Personalized offerings can enhance the guest experience. Technology, such as WuBook's hotel management system (PMS) Zak, aids in structuring and managing room service offerings, with QR code menus, and provides detailed reports on orders and revenue for performance assessment and improvement.

5 min

Confidentialité des données : comment stocker et gérer les informations des clients dans les hôtels

🛈 The General Data Protection Regulation (GDPR) governs the use, storage, protection, and sharing of personal data in the EU and affects entities outside the EU interacting with EU citizens. Hotels must protect client data, requiring explicit consent and a privacy policy. Zak PMS by WuBook provides GDPR-compliant data protection features, including consent collection and data anonymization with "Soft," "Medium," and "Hard" levels. Penalties for GDPR breaches can reach up to 20 million euros or 4% of global turnover. Zak also offers high security, with PCI-DSS certification, daily backups, and rapid data recovery within 15 minutes.

6 min

Données de réservation : des informations précieuses pour améliorer votre offre

📌 Hoteliers accrue valuable data through reservations, including personal details, demographics, preferences, online behavior, and specific requests for room types or features. This data helps optimize commercial offers and increase booking rates. Utilizing a hotel management software like Zak by Wubook facilitates organized data analysis, revealing customer trends and enabling targeted strategies for revenue management, including adjusting rates, creating new services, and improving customer loyalty. Zak provides filtered searches, general booking overviews, note fields, and client labels alongside statistical reports featuring key metrics like RevPAR, ADR, TrevPAR, and TrevPOR for informed decision-making.

3 min

Hospitalité et efficacité : WuBook et l’Hostal Santa Justa

🏠 Hostal Santa Justa, located in the historical center of Seville, demonstrates a successful blend of tradition and innovation. José Luis and his wife opened the establishment after overcoming initial funding challenges in 1999 and enduring the 2008 property crisis. Fully operational in 2019, it now boasts a strategic location near the AVE station and city attractions. Utilizing WuBook's technology, specifically Zak, they enhanced their online booking process, reduced overbooking, and automated daily operations. Direct bookings increased by 2%, with an additional 10% from Google meta-search. Currently, 25-30% of bookings are direct, a significant rise from the previous 5-8%.

8 min

Qu’est-ce qu’un moteur de réservation et comment choisir celui qui vous convient ?

💾 Hotel reservation engines enable direct online bookings without external portal commissions. They offer real-time inventory and pricing updates and provide an interactive calendar. Users can search, compare, book, receive confirmation emails, and contact the establishment online. The engine can be integrated on websites, social media, or sent via email/WhatsApp. Benefits include no intermediation costs, up-to-date availability/pricing, diversified offers, higher conversion rates, secure payments, and time-saving. Features to consider include easy and intuitive payment, high customization, multi-device responsiveness, integration with other tech tools, and compliance with security and privacy regulations. WuBook's Zak engine offers adaptability, extensive personalization, advanced modifiable features, multiproperty widgets, and integrated offers and bookings, enhancing sales and competition management.

7 min

Logiciels nécessaires pour bien gérer un hôtel : voici ceux dont vous ne pouvez pas vous passer.

🏨 WuBook's PMS "Zak" is an all-in-one solution for hoteliers, managing direct and indirect bookings, customer databases, and dynamic pricing, including seasonal rates and cancellation policies. It integrates with channel managers, facilitates internal team coordination, and offers comprehensive statistics and reports. Zak also supports yield management and is compatible with major RMS, catering to both housekeeping and restaurant management with digital menus, order management, and billing consolidation. Additionally, the PMS ensures multi-currency payment systems are secure, compliant, and compatible with smart home systems for remote property management.

7 min

Créer et utiliser des rapports statistiques et institutionnels avec le PMS hôtelier de WuBook

💸 WuBook's PMS, Zak, supports hoteliers in daily legal and administrative tasks including creating and sending institutional reports to local authorities for statistical or control purposes. Zak provides internal statistical reports for revenue managers with data on total revenue, room production, meal and extra revenues, room revenue rate, room availability, occupancy rate, RevPAR, ADR, TrevPAR, TrevPOR, and more. The PMS can also automatically generate and send institutional reports required by local authorities in Andorra, Chile, Colombia, Greece, Italy, Portugal, and Spain, with different delivery modes: automatic, semi-automatic, and manual. The PII module of Zak manages multi-property configurations within the same or different countries and includes generic reporting for unspecified needs. Reports include check-in/out data, guest demographics, and are tailored to meet the criteria of each country or region's regulatory body.

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