Les Meilleurs Indicateurs de Performance (KPIS)
💸 Key performance indicators (KPIs) are essential for managing hotel and lodging performance. Occupancy rate (TO) measures the percentage of occupied rooms, calculated by dividing the number of occupied rooms by the total number of available rooms and multiplying by 100. The Average Daily Rate (ADR) reflects the average revenue per rented room, found by dividing total room revenue by the number of rooms sold. Revenue per available room (RevPAR) combines ADR with occupancy rate, for example, with an ADR of 100 € and an occupancy rate of 75%, RevPAR would be 75 €. Cost per reservation (CPR) includes expenses like platform commissions and advertising costs, and must be optimized against the ADR for profitability. Customer satisfaction is gauged through platforms like TripAdvisor and post-stay surveys. Average length of stay (LOS) can encourage additional revenue through offers for extended stays. Other important metrics for gîtes and concierge services include direct booking rate, website conversion rate, and response time to inquiries. Tools such as Channel Managers, analytics tools, and hospitality CRMs can aid in KPI management. Regular analysis, team involvement, and creativity in offers can boost KPIs, ensuring revenue optimization and an exceptional customer experience.
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