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📸 TUI introduces Lena, an AI-powered content creator, to inspire customers and provide travel information. Lena was chosen by a 2,000-person panel from 5 TUI-presented profiles. Available in Belgium and the Netherlands, she's not intended to replace "physical ambassadors of TUI." Piet Demeyere, Head of External Communication TUI Belgium, shares Lena's dedicated role in brand promotion, a move unique to the Belgian and Dutch subsidiaries but open for other markets to adopt. Lena independently generates content based on assigned destinations and offers.

📌 In 2025, hybrid work remains a crucial model for millions of employees, prioritizing flexibility and productivity. IWG, the leader in flexible workspaces, reveals 10 trends shaping the future of work. Studies show 73% of employees from major companies like Amazon consider quitting due to "Return-to-Office" (RTO) policies, and 67% of recruiters note an increase in candidates leaving firms with mandatory 5-day office presence. 📊

🏃 Paul Pécriaux, director of the event agency Lemon Grass Events for 18 years, passionate about sports, having competed in numerous triathlons and Ironman events, organizes corporate sports events. One such event is "10 Km des étoiles," a race for hotel and restaurant professionals, emphasizing team cohesion and productivity. Join the 7th edition on March 23, 2025, which is also open to individuals.

📝 In the IFOP x Guest Suite 2023 report, 92% of French people consult customer reviews for information about an establishment, up from 75% in 2021. 92% trust reviews more than traditional advertising. Google is the most used platform with 80% of French internet users consulting reviews there. Google reviews boost local visibility and businesses with high ratings and recent reviews are more likely to appear at the top of search results, attracting new consumers. Creating a Google review poster with a QR code is simple and increases positive customer feedback. Guest Suite offers automated Google review collection through satisfaction surveys and NFC technology, enhancing user experience.

🏨 Entrepreneurial ventures in Brittany's hospitality sector, embodied by Brit Hotel, Naéco Hostels, KERDONIS Hotels, and Oceania Hotels, showcase a blend of tradition, daring, and innovation. This series of interviews delves into the unique factors contributing to their success, highlighting how these Breton groups respect regional values while adapting and thriving in a competitive industry, transcending the boundaries of Brittany.

🏡 Naéco Hostels, co-founded in 2019 by Charles Le Baud, embodies Breton entrepreneurial spirit in hospitality, prioritizing innovation while honoring regional values. More insights to come from interviews with pioneering Breton hoteliers.

📈 On December 17, 2024, PM Développement, led by Philippe Menguy and supported by management, private funds, and a banking pool, announced the firm intention to acquire 100% of LWS Hospitality, with the deal set to complete on January 15, 2025. This sale will aid LWS Hospitality's growth in student residence management, franchised hospitality, co-living, and rental management services. Amidst a severe real estate market crisis, REALITES is selling to focus on its core business and reinforce its rebound strategy's financial position.

🏨 Mews, a cloud solutions provider for the hospitality industry, acquired Clarity Hospitality Software Solutions, extending its footprint in Asia-Pacific and the UK. Clarity, founded in 1992 in New Zealand, expanded to the UK in 2016, serving hundreds of hotels and event venues. The move bolsters Mews' UK and Asia-Pacific market presence, already used by numerous hotels. In 2024, Mews was valued at over $1 billion, with a 42% client increase in the UK and a 16% rise in Asia-Pacific. Mews now has over 75,000 users globally.

✈ Amadeus is developing Nevio, a new Passenger Service System (PSS) designed to enhance customization of offers and modernize airline interactions. Bertrand Poey, Division Head at Amadeus, indicates Nevio adopts "Offer and Order" concepts initiated by IATA for flexible, dynamic architecture. It incorporates AI and dynamic pricing to create tailored offers. Finnair, after testing Nevio on 70 routes, saw a 3% revenue increase. The transformation to Nevio from Amadeus's current PSS, Altea, will coexist for 10-15 years, with airlines like Finnair, Saudi Airways, and British Airways already moving towards it.

🏨 Mews, a unicorn specialized in hotel management, acquired Clarity Hospitality Software Solutions, a New Zealand-based SaaS for hotel and event management, after buying HS3 Hotelsoftware in May 2024 and raising $100 million in September 2024. Clarity, founded in 1992, manages thousands of rooms worldwide, focusing on the Asia-Pacific region and the UK. Mews CEO Matt Welle stated this 12th acquisition aims to expand their international hotel network and presence in the UK and Asia-Pacific markets.