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📡 Cloudbeds has launched two AI-based solutions, Signals and Engage, through its new incubator, Cloudbeds Labs. Signals predicts lodging demand with 96% accuracy 180 days in advance, enabling automated email campaigns and increased bookings. Engage, available 24/7 and fluent in 5 languages, handles phone inquiries, reservations, and proactive offers like upgrades without human intervention. Cloudbeds, founded in 2012, introduced Cloudbeds Intelligence, the first multimodal and causal AI-based PMS, in October 2024. CEO Adam Harris emphasizes the shift from incremental innovation to large-scale change in the hospitality sector, leveraging AI to handle critical factors like high OTA commissions and labor costs, while allowing staff to focus on genuine customer connections.

📈 Friedrich von Schönburg, VP and GM at Rosewood Villa Magna, discusses luxury hospitality's blend of tradition and modern technology in an interview with Shiji Insights. Tailored experiences are emphasized over opulence, with CRM systems and WhatsApp enhancing guest interactions. Staff empowerment is key, with continuous training and advanced tools provided. Sustainability efforts include reusing linens and local sourcing, with technology streamlining services like automated check-ins. AI is seen as transformative for back-end operations, facilitating seamless client experiences. Rosewood Villa Magna aims to synergize Madrid's dynamic culture with luxury hospitality.

🏛 Karel Filsak-designed building underwent a multi-million euro renovation, preserving original aesthetic and adding modern hospitality. Fairmont Golden Prague offers 320 rooms and suites, a 1,400 sqm Fairmont spa, Zen garden, unique L-shaped pool, three saunas, state-of-the-art gym, and custom treatments. Dining includes rooftop Zlata Praha, 1970s-inspired Golden Eye, artsy Coocoo’s Nest, and Greenhouse with Czech beer and Josper grills. The hotel houses a significant private art collection featuring Czech heritage from the 60s-70s and contemporary pieces.

📢 Lighthouse, the leading travel and hospitality industry platform, acquires The Hotels Network, enhancing marketing capabilities with AI technology. The merger combines Lighthouse's business intelligence with The Hotels Network's personalized marketing to boost direct booking growth. Since 2015, The Hotels Network has served over 20,000 hotels in 100+ countries, achieving a 32% average increase in direct bookings for its hotel partners.

🍴 In June 2025, triple-starred chef Glenn Viel will open Le 1812, a new gastronomic restaurant with 30 seats at Legend Hill Resort & Spa in Tamarin, Mauritius. Le 1812 will offer bold cuisine, combining Mauritian flavors with French tradition. Viel’s team includes Joel Trejo, Executive Chef, and Julie Le Gall, Executive Pastry Chef, who have worked together for over 10 years. The restaurant emphasizes responsible culinary practices with short supply chains, seasonality, and local craftsmanship, aiming to minimize environmental impact and foster social engagement, including local hiring and cooperation with Mauritian hotel schools.

🏦 SCPI Iroko Zen expands in Europe, entering Italy with the acquisition of three hotel establishments in Emilia-Romagna, near Bologna. This strategic move taps into Italy's status as the 12th largest economy, according to the IMF, and Emilia-Romagna's industrial dynamism and tourism potential. The €13.8 million investment is predominantly leased to B&B Hotels, a reputable economy hotel chain with over 700 locations across 17 countries, providing a reliable rental partner.

🍴 Founded in 1956 by their parents, Damien and Béatrice Debosque now lead Api Restauration. Celebrating a historic milestone, the family business has surpassed €1 billion in revenue for the first time. With a commitment to financial independence, culinary expertise, internal promotion, and local and regional sourcing, Api Restauration has become the 4th largest player in French collective catering. As a mission-driven company since 2022, it operates with over 12,000 employees, 50 regional agencies, and partnerships with more than 800 local producers.

📣 Lighthouse, formerly known as OTA Insight, completed its service expansion by acquiring The Hotels Network, a specialist in digital marketing for hotel direct sales, in late 2023. The company, based in Barcelona and founded in 2015 by Juanjo Rodriguez, boasts 20,000 hotel clients across 100+ countries, achieving a 32% average increase in direct bookings for its partners. Lighthouse secured a $370M funding round from KKR to finance acquisitions and enhance AI-driven marketing strategies.

🏨 Doyield, a French specialist in hotel revenue management and digital marketing, partnered with Repaires group on April 15, 2025, to optimize the marketing of two 3-star hotels in Chamonix: l’Arveyron Open House and l’Auberge du Manoir. This collaboration aligns with Repaires' strategy to reposition and develop hotel assets while fostering social connections. Harold VERNON, president of Repaires, looks forward to extending the collaboration beyond Haute-Savoie. Doyield's expertise in pricing, distribution, and forecasting is expected to support this development effectively.

💸 In 2025, AI agentics provide proactive assistance in business travel logistics, evolving from providing information (LLM) to performing autonomous tasks (LAM). A Business Travel News Europe survey indicates 43% of companies prioritize rail travel, particularly on Eurostar routes. NDC enables personalized bundled offers that align with company travel policies. Gen Z, comprising 27% of the global workforce, values travel flexibility and positive impacts on mental health. 73% of air passengers are interested in biometric technology, with 41% of international airports equipped with self-service biometric kiosks as of 2018. The EU plans to provide a Digital Identity Wallet to citizens by 2027. "Jetset hacking" addresses traveler well-being, with 36% of SMEs considering it a top priority and companies like Qantas developing cabins to combat jet lag. Business travel is shifting to domestic and regional, with 85% of North American business trips and a 30% increase in Europe. This shift supports the growth of high-speed rail, highlighted by Skyteam's partnership with Eurostar.