Catégorie : Innovation - Page 52 sur 117 - Le 10 Minutes Hôtelier

2 min

IAGi Ventures : IAG se dote d’un fonds pour l’innovation de 200 millions d’euros

🎯 International Airlines Group (IAG) unveils IAGi Ventures, a €200 million innovation fund, targeting startups in customer experience, ground operations, and sustainability. Launching this five-year initiative, IAG has already invested in technology firms like Assaia, i6, and LanzaJet since 2017. The Hangar51 accelerator program is renamed IAGi Accelerator to test and scale innovative solutions in the airline industry.

2 min

🚀 La 3D et l’IA débarquent dans votre moteur de réservation !

🏨 Inno'Tourism, France's leading show on hotel innovation, features Patrick d’Altelis, an AI hospitality pioneer. Livie's AI chatbot offers tailored customer interactions, boosting direct bookings and understanding guest needs. Upcoming features include Google Maps integration and predictive AI to enhance guest experiences. Aimed at forward-thinking hoteliers, the episode provides insights into Livie's roadmap and the future of independent hotels. Contact Patrick for a demo at 06 08 33 16 93 or p.guillaume@altelis.com.

6 min

27 Exemples d’avis client satisfaits et conseils pour en obtenir +

📝 Positive customer reviews are now a crucial lever for brand trust, image enhancement, and online visibility. Face-to-face requests can see 33% of consumers leaving a review, while email is the most effective channel with a 34% response rate. SMS boasts high open rates, and QR codes can be strategically placed in business locations for easy access. Collecting feedback immediately after a positive experience, known as hot collection, maximizes customer satisfaction. Guest Suite, since February 2023, uses AI (ChatGPT) to automate and personalize responses to customer reviews, simplifying their management and enhancing brand reputation. 92% of French consumers consult customer reviews during their purchasing process, making them a decisive factor in consumer choices.

3 min

Marc Larminaux, l’univers comme muse

💎 Marc Larminaux joined Lalique as a designer after completing his studies, including a Master in Industrial Design from Saint Martins College of Art and Design, London, and a BTS in ceramic and glass design from Olivier de Serres School of Applied Arts, Paris. Twenty-two years later, he leads the creation department, working closely with six designers and emphasizing the fine decor that embodies Lalique's signature contrast between satin and repolished finishes, merging cutting-edge industrial technologies with artisanal craftsmanship passed down through generations.

1 min

Paiement fractionné : Hands In lève plus d’1,1 million d’euros

💰 Hands In, a UK startup, secured over €1.1 million in funding led by CONCRYT with participation from business angel Ryta Zasiekina. The company was founded in 2022 and previously raised nearly €600,000 in pre-seed funding in 2023. Hands In's split payment solution contributed to generating $6 million in additional revenue for Air Europa. The fresh capital will be used to expand partnerships, develop product offerings, and support growth in 2025.

2 min

Ces innovations qui transforment le Voyage selon Trip.com et WTTC

🌍 On March 5, 2025, Trip.com and WTTC unveiled the "Technology Game Changers: Future Trends in Travel & Tourism" report at ITB Berlin, identifying 4 innovations that could transform travel, including quantum computing and nuclear fusion. The report, evaluating 16 technologies, predicts the resurgence of supersonic aviation within 4 years and foresees quantum computing optimizing air traffic in real-time. By the end of the decade, AI could surpass mere automation, with a survey of 8,000 travelers showing 97% interest in a "super app" for travel. The study highlights the first 100% sustainable fuel transatlantic flight by Virgin Atlantic and notes the Bahamas' aim to attract space launch spectators in the budding space tourism sector.

3 min

HiJiffy s’intègre à Expedia Group pour simplifier la gestion des messages des voyageurs

📱 HiJiffy, an AI-based hotel communication solutions leader, announced a new partnership with Expedia Group, enabling hoteliers to manage traveler messages from Expedia directly via the HiJiffy Console. This integration streamlines conversation management, saving time and resources while enhancing customer experience. Features include full conversation history access, individual message search, file attachments, and real-time alerts for messages before, during, and after stays. This centralization improves efficiency and responsiveness, offering a smoother, personalized experience for travelers.

3 min

Le PSP secret des hôtels rentables : réduisez vos coûts, automatisez vos tâches et maximisez vos profits… sans lever le petit doigt !

💳 MisterBooking, a leading PMS in France, offers advanced integration for hotel payment management, addressing multiple payment methods, security concerns, and opaque costs. Hotels face challenges managing payments from various channels such as OTAs, direct website, and phone sales, each requiring different handling and security measures. The article explains the fees involved in transactions, including interchange fees, network fees (Visa, Mastercard), and acquirer margins. Payment Service Providers (PSPs) help automate payments with APIs and transaction tracking, integrated with PMS for a smoother client experience. Automated payment systems bring time savings, error reduction, enhanced security, and improved customer experience. Beware of hidden costs such as card tokenization fees with some PSPs. The choice between PSPs and Gateways depends on the hotelier's specific banking contracts and needs. Future payment trends in hospitality include mobile payments and instant transfers, while deep PMS integration will further ease payment management. MisterBooking emphasizes transparency and adaptability to hoteliers' needs without imposing high commissions.

1 min

Google permet maintenant de répondre aux Avis avec des Emoji

💬 Google rolled out a feature allowing users to react to local business reviews with expressive emojis on mobile apps for Google Search and Google Maps, enhancing online review interactivity. Previously, Google experimented with local review reactions about a year ago and emoji-based review filters years prior, aiming for more engaging, intuitive interactions with reviews. This update aligns with Google’s goal to improve customer experience by making reviews more interactive.

2 min

Visito transforme WhatsApp en canal de paiement pour les hôtels

💳 Visito unveils AI bookings for hotel room searches, reservations, and payments via WhatsApp, Instagram, and Messenger, aiming to streamline the reservation process and reduce reliance on OTA for hotels. Integration with major hotel software like Cloudbeds and SiteMinder is established, and Mews integration is upcoming. Visito's conversational assistants generated over 2 million interactions in 2024, and the company plans to expand in Europe, already working with properties there.

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