Innovation

📱 Bertrand Franchise launched "La Bonne App" on July 29, 2025, introducing the first multi-brand table service loyalty program. Available on Android and iOS, it allows users to find restaurants, view menus, make reservations, pay, and earn points (1€ = 1 point) convertible into vouchers worth €7 to €50. Over 300 restaurants are participating initially. The app aims to enhance customer retention, provide enriched data for targeted communication, and boost franchisee performance.

💻 Fraport, Lufthansa, and ZeroG are deploying AI at Frankfurt Airport to optimize aircraft turnaround operations. After initial tests, AI is now used on five aircraft stands, enhancing real-time operational transparency and coordination to reduce delays. By late 2025, 20 stands are expected to be equipped with this technology. AI models use computer vision to monitor and timestamp tasks like fueling and baggage loading, increasing process visibility and efficiency under high time pressure.

🚗 Pony.ai, on July 26, 2025, received authorization for autonomous taxi services in Shanghai's Pudong district. Announced at the World Artificial Intelligence Conference 2025, Pony.ai joins firms like Baidu, WeRide, and AutoX in China's top cities. Pudong, 1,400 km² with 5 million residents, is strategic, targeting Jinqiao and Huamu near Lujiazui. On July 23, 2025, Pony.ai began Gen-7 vehicle tests in Beijing’s 225 km² autonomous zone, following a Shenzhen rollout with Xihu Group.

🚘 Italie, 2025: Introduced an automated seismic alert system to halt trains during earthquakes, enhancing rail safety. Canada and UK: Horizon Aircraft and ZeroAvia partner on hydrogen propulsion for eVTOLs, advancing sustainable urban air mobility. Travelport, USA: Improved platform Amplified reduces search times by 23%. Trax and JetBlue: New mobile solutions boost aeronautics maintenance efficiency. CADO and 4AIR: Harmonizing sustainable aviation fuel records for better adoption. Travel Curious acquires Redeam, forming Travel Curious Group for $700M transactions.

🛫 En avril, l'Organisation de l'Aviation Civile Internationale (OACI) a introduit le « Journey Pass », une carte d'embarquement numérique utilisant la reconnaissance faciale et biométrique. Testé en Australie, ce système pourrait réduire de 30% le temps d'enregistrement et d'embarquement. À Singapour, le passage au contrôle aéroportuaire a diminué de 60% grâce à ces technologies. En Europe, des tests similaires ont lieu à Paris, Marseille, Francfort, Amsterdam, Madrid, et Helsinki, améliorant la fluidité aéroportuaire.

📈 Près de 78% des Travel managers redoutent que l'IA facilite la falsification des notes de frais, selon une enquête SAP Concur révélée lors de la convention GBTA à Denver en 2025. En 2021, la fraude documentaire coûtait 13,500€ par an à une entreprise de 250 employés. Malgré ces préoccupations, 88% des professionnels sont prêts à utiliser l'IA pour la gestion de voyages, particulièrement 95% de la Gen Z et 91% des Millennials.

💻 SAP Concur introduced the Booking Agent, a conversational AI tool, at the GBTA convention in Denver in 2025. This assistant streamlines business travel bookings by aligning offers with company policies and employee preferences. Part of SAP Concur's broader Joule multi-agent suite, it's set for full availability by the end of 2025. A survey revealed 88% of international business travelers are comfortable using AI for travel automation. Updates to Concur Request further enhance budgeting procedures.

📍 L'acquisition concerne 37 hôtels citizenM dans plus de 20 villes aux États-Unis, en Europe et en Asie-Pacifique, totalisant 8 789 chambres. Deux autres hôtels sont prévus. Marriott prévoit d'intégrer citizenM dans ses systèmes, avec une finalisation en cours d'année. Les hôtels restent réservables sur leurs plateformes actuelles. Une fois intégrés, ils rejoindront le programme Marriott Bonvoy. Selon Anthony Capuano, CEO de Marriott, cette intégration renforce les offres de style de vie de Marriott.

💸 In 2024, mobile wallets surged by 30% in travel transactions, now comprising 37% of total sales. 10% of under-34s abandon bookings without mobile payments, while 74% use digital wallets when traveling. "Buy Now, Pay Later" options appealed to over 10%, increasing spending, with Floa noting a 20% growth in these payments. Airlines face $20.3 billion in payment costs annually, equating to 2.2% of revenue and 78% of net profit. 41% of travel firms cite payment management as a major financial stressor.

🛫 Tampa International Airport in Florida has partnered with Sotereon.AI to deploy Aeva 4D LiDAR sensors for heightened security and operational efficiency. LiDAR technology, which uses laser pulses to measure distances, will enhance passenger and vehicle flow management. This initiative, one of the largest in the U.S., includes strategic installations for real-time data access. Similar technology was previously used at Orlando International Airport for pandemic safety measures.