Innovation

💻 En 2025, les comportements des clients évoluent rapidement avec l'IA. Les hôtels doivent s'adapter en offrant des réponses instantanées, multilingues et personnalisées sur des plateformes comme WhatsApp et Instagram. Les attentes incluent des interactions conversationnelles, proactives et transparentes. Les agents IA, désormais plus avancés, permettent une disponibilité 24/7, mais nécessitent des données fiables. Les sites web doivent devenir des assistants intelligents pour survivre dans cet environnement en rapide évolution. ⏳

🏨 Keytel, the largest global alliance of independent hotels, partners with EHL Hospitality Business School to offer exclusive executive training programs. These programs aim to enhance competitiveness, innovation, and talent management. Launched amidst significant workforce changes, the World Economic Forum predicts 40% of current skills will evolve or become obsolete by 2025. EHL, founded in 1893 in Lausanne, Switzerland, is a digital training leader with over 25,000 alumni.

🎮 Guillaume Mazurage's "Cryptors in the City" won the Orchestra Startup Contest at IFTM 2025. This engaging program uses AI to animate PixelArt characters, allowing users to capture and interact with them. It aims to make cultural heritage more accessible through video game codes.

📅 Axel Guidicelli co-founded Ulysse, initially a flight comparison tool, now expanded to Hera, catering to tourism professionals. In October 2025, Hera launched to streamline travel agency quotes, reducing creation time from 1.5-2 hours to under 20 minutes. It offers web and PDF formats, showing up to 15% conversion increase. Tested by 30 agencies, including Columbus Voyage, it targets agencies with €5-60M revenue. Hera's user-friendly design integrates existing documents, emphasizing transformation.

🏖 Hôtel Lodge Park, a 5-star refuge in Megève, reopens in December featuring a new Spa Pure Altitude, the first Longevity Spa in the area. This innovative project integrates Biohacking trends, combining Pure Altitude’s beauty expertise with longevity science by The Recode Club. Advanced technologies like cryotherapy, hyperbaric chambers, and photobiomodulation, alongside personalized naturopathy consultations, aim to enhance well-being and promote powerful, sustainable aging. Discover it in December, located near the village center and ski slopes.

📈 Dès la rentrée, la Commission numérique a rencontré Rami Yangui, Senior Strategic Account Manager d’Agoda pour la France et l’UE, afin de discuter des préoccupations et nouveautés concernant les OTAs. Cette réunion a permis de porter directement les préoccupations des membres auprès d’Agoda et de découvrir les nouvelles mesures mises en place par la plateforme.

🚌 At Busworld Europe 2025 in Brussels, CRRC EV showcased two new 100% electric buses, the EU12C and ED12, with a range of 550 km and 560 km, respectively. The ED12 carries up to 126 passengers and boasts a 20-year lifespan. CRRC's "Digital & Intelligent Low-carbon Urban Transportation System Solution" integrates AI, big data, and IoT for optimizing electric fleet operations. In Zhuzhou, five electric buses increased revenue tenfold compared to fixed-route services.

🌎 Cocohop, co-founded by Molina Paulin, won the Public Prize at the Orchestra Startup Contest during IFTM 2025. This travel solution enhances efficiency in generating quotes and travel itineraries, with a focus on personalizing travel experiences through interaction between professionals and clients.

💰 Airbnb accélère le lancement de son programme de fidélité au second semestre 2023 aux États-Unis et au Royaume-Uni. Contrairement aux systèmes à points traditionnels, Airbnb pourrait adopter un modèle d'abonnement payant, similaire à Amazon Prime, offrant des privilèges immédiats et exclusifs. Tests en cours offrent 10% de crédit pour les réservations hôtelières via l'app. Ce programme vise à concurrencer Booking et à capter les clients des chaînes hôtelières traditionnelles.

💸 2025, Expedia Group reveals 98% of hoteliers report revenue losses due to tariff leaks, with annual erosion estimated at 6%. These leaks stem from increased connectivity and distribution fragmentation. Over 2,000 hotels across the US, Canada, Mexico, UK, France, Germany, Australia, and Japan participated. 99% believe a centralized platform could mitigate these losses. Steve Quan emphasizes the need for centralized, automated solutions to protect revenue and maintain tariff consistency.