Innovation

💻 2026 will see digital ecosystem shifts, demanding optimized direct sales tools. In 2025, Mirai enhanced its direct sales engine with a new Business Intelligence dashboard, high-quality data, a 3D Booking Engine, and AI with Sarai. A new booking engine boosts speed and conversion, offering a 1% conversion increase with unavailable room transparency. Multi-acquirer payments cut costs. Integration with Mews ensures secure data transfer. Monthly sales reports began in April, enhancing real-time decision-making.

📶 Airbnb, in its fifth year, activated its AI "anti-party" tech for New Year's, blocking 20,000 U.S. users in 2024. This AI assesses hundreds of signals to preemptively block risky bookings, allowing only 0.1% of 2024 reservations to be flagged. Initially trialed in Australia in October 2021, it now operates in the U.S., Canada, UK, Spain, and France. This effort aims to prevent disturbances and protect Airbnb's reputation.

🗺 Thomas Cook India introduces TACY, an AI travel assistant, launching with 1,000 guaranteed departures for Europe Summer 2026. United Airlines enhances its app with AI features, with over 84% user engagement. Almosafer and Amadeus strengthen AI-focused travel offerings in Saudi Arabia, supporting Vision 2030. CarzRent deploys self-service kiosks at Tenerife South Airport for rental efficiency. Riyadh Air partners with Huawei to develop a digital ecosystem targeting China's market, supporting Saudi's 2030 tourism goal of 150 million tourists.

🚀 Secrétaire américain aux Transports, Sean Duffy, dévoile à Washington le 17 décembre, la stratégie AAM pour 2026-2036. Prévoit premiers vols eVTOL en 2027, déploiement urbain et rural d'ici 2030. Archer, BETA Technologies, Eve Air Mobility, Joby Aviation, et Wisk soutiennent l’initiative. Autonomie essentielle pour succès, avec réutilisation d'infrastructures existantes, partage de données et formation du personnel. Archer collabore avec Californie pour taxis aériens aux Jeux olympiques de Los Angeles 2028. Joby Aviation finalise certification FAA.

🛫 Calgary International Airport launched a geo-intelligent chatbot developed by Mappedin in December 2025. Available on yyc.com, it provides real-time, personalized assistance in English and French without needing an app. The AI-powered chatbot addresses flight punctuality queries and guides users using spatial context, reducing staff workload. Mappedin's technology integrates with partners like Satisfi Labs, promising a unified passenger experience amid increasing airport passenger volumes. Future plans may include holographic assistance.

📦 SITA et Apple collaborent depuis un an, annonçant le 18 décembre 2025 que l'intégration de la fonctionnalité Find My Share Item Location d'Apple a réduit de 90 % les bagages définitivement perdus. Dans 2 800 aéroports, 29 compagnies aériennes bénéficient de cette innovation, réduisant de 26 % le temps de récupération des bagages retardés. Le taux mondial de bagages égarés est de 6,3 pour mille passagers. 66 % sont retrouvés en 48 heures grâce à une meilleure gestion des données.

💻 iGMS, a Vancouver-based platform and Airbnb's "Preferred Plus" partner, launches its Pro+ plan with AI tools, reducing property management time by eightfold. Tests with 8,000 Airbnb hosts show weekly communication time dropping from 12 hours to 1.5 hours. Pro+ features include an AI chatbot for contextual responses, dynamic pricing, and a centralized dashboard. It costs $49 (€42) per property per month. Igor Kostin, CTO, emphasizes enhanced efficiency without overhead costs.

📈 Hôtelier pickup insights are critical for dynamic pricing. 📈 On December 28, hoteliers review room sales from November 21-27 for the period November 23-January 1. Pickup analyses aid in adapting strategies by comparing holiday data year-over-year. Three pricing types exist: static, automatic, dynamic. Tracking pickup weekly or monthly helps adjust rates quickly. Zak software by Wubook streamlines tracking, offering comprehensive reports on KPIs, bookings, and revenues, allowing comparisons with data up to five years old.

📅 Le 5 décembre, Jérôme Bourdais de CDRE France et Christophe Joublin de l'AFLYHT ont signé un partenariat pour valoriser les métiers de la restauration. Le Trophée CDRE 2026, à l'Institut Lyfe à Écully près de Lyon, incarne cette collaboration, avec un record de 39 candidats participants. Ce partenariat vise à renforcer les liens entre formation et profession, attirant plus de talents et innovations dans le secteur.

💻 Bowo's 2025 transformation: evolving from a Guest App to a full-fledged customer relationship platform for hotels. This year saw the introduction of a concierge tool for operational efficiency and an enhanced CRM capable of managing large-scale campaigns with improved segmentation and reliability. Bowo's back-office overhaul streamlined navigation and detailed analytics. Additional developments included new telephony features, a Welcome Tablet, and improved staff onboarding, all aimed at refining the hospitality experience.